ntoskrnl.exe download

4: kd> !irp ffffa186f6f647c0 Irp is active with 6 stacks 4 is current (= 0xffffa186f6f64968) No Mdl: No System Buffer: Thread 00000000: Irp stack trace. cmd not clear logs whilst you have a continuing problem.

Please upload no more than three copies of your dump files that were created during the last 14 days as shared files to your OneDrive with a link here . Dump files are usually found at For help with OneDrive see paragraph 9.3: http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

Hi Gerry, and thank you. The requested files: https://1drv.ms/f/s!AoB8sdYUg0QLilm0OSZlI8PfKvZx Computer make and model: Lenovo Ideapad Y700 Touch-15ISK

Hi Louisandrian, to diagnose the underlying issue, I need to analyse your Mini-dump file(s): Open Windows File Explorer Navigate to C:\Windows\Minidump Zip up the contents of that folder Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.) Then post a link here to the zip file, so we can take a look for you . . .

Hello, I am Sumit, an Independent advisor and a Microsoft MVP here to help. Looks to be caused by your DVD driver. Anyway, We need log files(called dump files) that tell us what lead to crash. Please share them with us for a better analysis of the problem. Instructions can be found here: https://answers.microsoft.com/en-us/windows/for... Please let us know if you need any assistance about posting dump files. thank you sumit for your help. here is the  dump files , i upload it on https://1drv.ms/u/s!AiBt8Ee3smIGglerwqu_zDaH0i-t

Let us try finding any misbehaving driver Enable Driver Verifier: http://answers.microsoft.com/en-us/windows/wiki... (Must create a Restore point before) Upload the newer dumps when you get Driver_Verifier_detected_voilation. Please note that the system might crash before you reach the desktop-if it does please let us know so that we can guide you to disable Verifier.

Hi Louisandrian, to diagnose the underlying issue, I need to analyse your Mini-dump file(s): Open Windows File Explorer Navigate to C:\Windows\Minidump Zip up the contents of that folder Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.) Then post a link here to the zip file, so we can take a look for you . . . Hello Dave this is the dump file https://1drv.ms/u/s!AiBt8Ee3smIGglerwqu_zDaH0i-t thank you for your help

Hi Louis. I'm Greg, an installation specialist and 8 year Windows MVP, here to help you. Run the Blue Screen Troubleshooter at Settings > Update & Security > Troubleshoot. Prepare the BSOD crash report for analysis following these steps: http://answers.microsoft.com/en-us/windows/wiki... Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki... Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files. Then continue with the other steps to go over your install most thoroughly. Update your drivers from the PC's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right c

Hello, I am Sumit, an Independent advisor and a Microsoft MVP here to help. Looks to be caused by your DVD driver. Anyway, We need log files(called dump files) that tell us what lead to crash. Please share them with us for a better analysis of the problem. Instructions can be found here: https://answers.microsoft.com/en-us/windows/for... Please let us know if you need any assistance about posting dump files.

The GPU seemed to rise to almost 80C after playing for 2 hours. Should I definitely be worried?

The three most recent were Related to nvlddmkm.sys nVidia Display Driver.  These are called BCC 116 and are usually related to heat (especially if a laptop), the driver, the video card, or power "It's not a true crash, in the sense that the Blue Screen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception". Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OS's like XP to crash. http://www.carrona.org/drivers/driver.php?id=lvrs64.sys http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys

Uploaded them for you. https://skydrive.live.com/redir?resid=DE571C275A25EEBE!293&authkey=!AOVs7JNc92O0L9M https://skydrive.live.com/redir?resid=DE571C275A25EEBE!294&authkey=!AGTLRmUdrVs-Enw

We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible. You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking. If you are overclocking stop.  (chances are if you dont know if you are, you are not) To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder. The procedure: * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine. * Zip up the copy. * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply. To ensure minidumps are enabled: * Go to Start, in the Search Box type: sysdm.cpl, press Enter. * Under the Advanced tab, click on the Startup and Recovery Settings... button. * Ensure that Auto

Yeah, seems as if my graphics card rises in temperature drastically when I play my game. I viewed a match for under 2 minutes and it rose from ~50c to around 65. I couldn't imagine if it were to go for hours on end which is what I typically do. I've had to replace the liquid cooling system for my computer once before for $200 around a year ago and this fixed the problem of my computer overheating and slowly dying out on me. It would be a shame if I had to replace the cooling for my graphics card, if I were to do this is it something I could do personally without prior experience to putting and taking apart computers or how would I go about that business?

B I have zero experience with replacing liquid cooling.  I would blow out the case carefully and keep an eye on the temps.

B I would check with the mfr for max temp.  80C seems a bit high but if you arent crashing and the mfr says its ok I wouldnt be worried.

Hi Denis, The issue that you're experiencing usually happens due to outdated or corrupted drivers. We would like to know if you've performed any changes prior to the issue. Have you tried updating your drivers? In the meantime, we suggest following the steps on this article for us to further isolate the issue: Resolving stop (blue screen) errors in Windows 7. Kindly update us with the outcome.

Hi, For better assistance, please provide us the following information: When was the last time it happened? Did you make any changes on your computer configuration? Please provide a screenshot for us to identify the main cause of this issue. Regards.

We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible. Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here If you have any questions about the procedure please ask

Hi Mick, You say you are running Windows 7 Vista - is it Windows7, Vista, or is it dual-boot with both systems installed.  I'm going to assume it is Vista, but keep in mind that these procedures and programs may not work with Windows7 (in fact, they probably will be quite different) and that some of the suggested programs won't be compatible which could cause you further problems. If you are using Windows7, just ignore all this and repost in the Windows7 Forums at; http://social.answers.microsoft.com/Forums/en-US/category/windows7 where experts in Windows7 will be happy to assist you. Good luck! Lorien - MCSE/MCSA/Network+/A+ --- If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.

Hi, The attached DMP files are of the DRIVER_POWER_STATE_FAILURE (9f) bugcheck, however they are 1x000009F and not 0x000009F so there is no blocked IRP address to get the driver which is causing the inconsistent power state. 1. Regards, Patrick

Follow the directions given here. http://support.gateway.com/emachines/desktop/2009/gateway/dx/dx4300/DX4710faq6.shtml Recovery Manager should give you the option to Repair your computer or to Recover to factory defaults.  You can always hit cancel to exit if necessary. Because it is Windows 7, you should be able to purchase ($20 USD) recovery media.  There may be usb option http://us-store.emachines.com/rcd/ The above information came from these links.  I clicked FAQ http://support.gateway.com/us/en/emachines/notebook/2009/emachines/em/em250/eM250nv.shtml

OK, so I finally got around to backing up all my data and tried to do a system restore. No can do... The system restore requires a reboot. However, EVERY time it tries to reboot it is interrupted by the BSOD and does not allow a proper reboot for recovery. It is this BSOD from **** that I am trying to eliminate and ironically does not allow for system restore. Any thoughts?

I have an E-Machines Netbook 250 The OS is Microsoft 7 Starter Edition Not sure what Recovery or Recovery Manager Options are, and so I cannot check to see if I have them. Obviously, as a Netbook, there is no disk drive and therefore no recovery disks. Any help would be appreciated, I encounter the BSOD often. Scott

Hi, Scott, What is your Computer Make/Model?  WIndows OS? Do you have Recovery or Recovery Manager Options in All Programs You can repair your system using these tools http://windows.microsoft.com/en-US/windows-vista/Advanced-startup-options-including-safe-mode

Thank you for your help. The link you provided did not have an option for repair, only for recovering the entire OS. If I choose recovery, won't I lose certain programs I have downloaded or important data that I have?

If you recover to factory defaults, yes. You can perform a backup of your files but you will have to reinstall applications ccleaner, Photoshop, etc...when finished. Backup and Restore http://windows.microsoft.com/en-US/windows7/products/features/backup-and-restore You might also consider moving your files to SkyDrive using this app.  Drag and Drop files or folders and it will all be waiting for you on SkyDrive.  Easy enough to drag back to WIndows when finished. http://windows.microsoft.com/en-US/skydrive/download-skydrive I've a dual boot configuration.  I drag Windows 8 files to Skydrive.  They show up in Windows Vista when I reboot to that OS.

OK, so I finally got around to backing up all my data and tried to do a system restore. No can do... The system restore requires a reboot. However, EVERY time it tries to reboot it is interrupted by the BSOD and does not allow a proper reboot for recovery. It is this BSOD from **** that I am trying to eliminate and ironically does not allow for system restore. Any thoughts? What is the BSOD message? What is showing up in Event Viewer > Application Log, System Log that coincides with BSOD You may have to reinstall Windows Zip up the minidump files as Auggy suggested and upload them to SkyDrive.

The problem is unlikely with the ntoskrnl.exe. It may help to look at the minidump files from the crashes with a debugger. Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site? The following link has information on using Windows Live SkyDrive: http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65 If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time.

Hello You suggest me to install driver and wait until bsod show again, then delete and try another one?

so Gerry, what is your opinion? do you need any additional information?

!DevObj           !DrvObj            !DevExt           ObjectName ffffcf80d5848de0  \ DRIVER\VERIFIER_FILTERffffcf80d5848f30 InfoMask field not found for _OBJECT_HEADER at ffffcf80d5848db0 ffffcf80d20f41f0 *** WARNING: Unable to verify timestamp for nvlddmkm.sys *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys \Driver\nvlddmkm   ffffcf80d20f4340  InfoMask field not found for _OBJECT_HEADER at ffffcf80d20f41c0 ffffcf80d5d60de0  \DRIVER\VERIFIER_FILTERffffcf80d5d60f30  InfoMask field not found for _OBJECT_HEADER at ffffcf80d5d60db0 ffffcf80cfdcce50  \Driver\ACPI       ffffcf80cf4a8c90  InfoMask field not found for _OBJECT_HEADER at ffffcf80cfdcce20 > ffffcf80cfec0880  \Driver\pci        ffffcf80cfec09d0  Cannot read info offset from nt!ObpInfoMaskToOffset !DevNode ffffcf80cfec8d30 : DeviceInst is "PCI\VEN_10DE&DEV_1391&SUBSYS_17BD1043&REV_A2\4&17f8b19c&0&0008" ServiceName is "??>" Your NVidia Display driver is malfunctioning. Ordinarily I would suggest

What is your computer make and model? If not a branded computer what is your motherboard make and model? Please download and run Driver View and upload a copy of the report it produces to your OneDrive. To get a report on all drivers select Edit, Select All followed by File, Save Selected Items. Text file format please. http://www.nirsoft.net/utils/driverview.html Please provide a copy of your System Information file. To access your System Information file select the keyboard shortcut Win+R , type msinfo32 and press the ENTER key. Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. For help with OneDrive see paragraph 9.3:

Hi I exported there was several language options I exported all of them Link is here .

here I upload the TXT file with drivers and NFO with system info, I have the Russian windows and the NFO file is in russian.

Please disable Driver Verifier and upload a copy of any further dump file to your One Drive which is created when Driver Verifier is not running. Please upload to your OneDrive and share with everyone a copy of your System log file from your Event Viewer and post a link here. Please remove any earlier copies of the logs from your OneDrive. To access the System log select the keyboard shortcut Win+R , type eventvwr.msc and press the ENTER key. From the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do not provide filtered files . Do not place the cursor in the list of reports before selecting Action from the menu . Do not clear logs whilst you have a continuing problem.

We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible. Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here If you have any questions about the procedure please ask

found it, it is the Pci Bus, whatever that is.  I think it has to do with USB, but I'll search AMD for a driver

Okay, I'm back in normal mode windows 10 **kisses the ground** whew It continued to crash blue with this driver verification error amdkmpfd.sys several times. I was finally able to get into safe mode and disable verifier. However, it did not record the error in the dump folder: dmp folder Just a note, In Windows 10, in Safe mode, the start menu does not work.  I had to navigate in Windows explorer to windows/system32 and find the cmd.exe so I could have a command prompt. I'm not sure how to deal with this amdkmpfd.sys but I'll try to find it in the control panel

I've done the driver verifier, Now it is blue screen to... (something like) driver_verification_detection_violation amdkmpfd.sys I cannot get back to windows 10, and I'm not sure how to restart in safe mode to disable the verifier. I'll keep trying and re post I'm using a different computer btw to post here

These crashes were related to memory corruption ( probably caused by a driver ). Please run these two tests to verify your memory and find which driver is causing the problem.  Please run verifier first.  You do not need to run memtest yet unless verifier does not find the cause, or you want to. If you are over-clocking anything reset to default before running these tests. In other words STOP!!! If you do not know what this means you probably are not 1-Driver verifier ( for complete directions see our wiki here ) 2-Memtest. ( You can read more about running memtest here )

You may have the latest driver but it may be corrupt.  You need to remove it and install a fresh copy as I suggested previously

AMD auto detect says I already have the latest drivers. But I'm getting a bad case of the mush brain and getting lost in the technical wonderworld that flies way over my head.

I got another bluescreen this morning, APC_INDEX_MISMATCH here are the dmp and msinfo https://onedrive.live.com/redir?resid=ADFA2ED72A5765F0!385&authkey=!AEL28WbhfIraQac&ithint=folder%2c link to files I also downloaded the Blend for Visual Studio 2015 and installed so I can view the dmp files and it says it does not open older dmp files. I just do not have any more funds to put into repairing this problem. I also can't seem to gain permission to even do anything with the file.

sorry, here you go... https://onedrive.live.com/redir?resid=ADFA2ED72A5765F0!382&authkey=!AFAgNYxCYO8zx44&ithint=folder%2c I still like my idea of a sledgehammer and the neanderthal method. This is my first time with One Drive, please let me know if it works.

I found something... well maybe In the Device Manager under Display adapters, AMD Radeon HD 8450G, there is a folder called "amdkmpfd" but no files with the " .sys " I'm about half afraid to attempt to update drivers as I don't have much experience doing so, especially being a video driver.  But I'll try to find an AMD website and poke around.

I am attaching 3 very recent Minidump files and system specs from Speccy. Before I got these BSOD's I checked and updated all 3rd party drivers. Hope you can help. Here is the link: https://onedrive.live.com/?id=FB457EA854F3E2B7%211572&cid=FB457EA854F3E2B7 Thanks

*** WARNING: Unable to verify timestamp for iaStorA.sys *** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys iaStorA.sys: https://www.sysnative.com/drivers/driver.php?id=iaStorA.sys Please update your Intel RST (Rapid Storage Technology) driver from ASUSTeK, Z97-E/USB3.1 Driver & Tools https://www.asus.com/us/Motherboards/Z97EUSB31/HelpDesk_Download/ OR From INTEL Intel® Rapid Storage Technology (Intel® RST) RAID Driver https://downloadcenter.intel.com/download/25165/Intel-Rapid-Storage-Technology-Intel-RST-RAID-Driver Read me.txt https://downloadmirror.intel.com/25165/eng/F6flpy_ReadMe.txt

As a follow-up: I came upon your suggestion on a related topic to use the following process: Uninstalling the Intel(R) Rapid Storage Technology driver. http://answers.microsoft.com/en-us/windows/wiki/windows_7-hardware/uninstalling-the-intelr-rapid-storage-technology/e3c4b6d6-56ba-4ac5-be50-89843c9d9b22 Although the Windows 10 Device Manager works somewhat differently than the way described in this 2014 article by Patrick Barker, the process remains the same. So, I have replaced the Intel Raid Driver iaStorA.sys with the standard Microsoft SATA AHCI Controller driver. I am hoping these BSODs go away. I will update this soon, one way or another. In the meantime, if you have a suggestion it will be welcome. Thanks.

Thanks for the response. Unfortunately, there is still a problem. Here's the latest: 1. I updated the driver for iaStorA.sys from the Intel site. The driver now has a Driver Date of 2/3/2016 and a version number 14.10.0.1016. 2. I got two more BSOD's. The minidumps have been uploaded in onedrive in folder BSOD-2, here is the link: https://onedrive.live.com/?id=FB457EA854F3E2B7%211585&cid=FB457EA854F3E2B7 3. After I got the latest BSOD, I run driver verifier on iastora.sys. The verifier did not report any issue and the system booted normally. I see the windbg suspects iastora.sys, but there must be something else going on. May be better luck this time? Thanks again.

Hi, The replacement of the Intel Raid driver with the MS SATA AHCI  driver seems to have worked! So far at least, which is a lot longer without a BSOD than before (a whole 3 days without a BSOD, oh my!). I traced the issue to the replacement of the MS driver with the Intel driver by my driver-minding program, as it thought the MS driver was "ancient" (circa 2006) and proceeded to replace it. It would appear that, as Patrick Barker suggested, the Intel Raid driver and Windows 10 do not get along, at least not on my computer. Thanks for pointing me in the right direction. Regards

NTOSKRNL.EXE, a system executable, is unlikely to be  malfunctioning . Something else, like a third party driver is most likely the issue. Please post a link to the dump file/s. "How to" instructions below. Blue Screen of Death (BSOD). http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/blue-screen-of-death-bsod/1939df35-283f-4830-a4dd-e95ee5d8669d

Please post a link to the dump file/s. "How to" instructions below. Blue Screen of Death (BSOD). http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/blue-screen-of-death-bsod/1939df35-283f-4830-a4dd-e95ee5d8669d

The minidump files showed DRIVER_POWER_STATE_FAILURE (9f) stop errors which appear to be caused by the nvlddmkm.sys: BugCheck 9F, {3, fffffa80082e3a10, fffff80000b9c3d8, fffffa8009c6be10} Unable to load image nvlddmkm.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for nvlddmkm.sys *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys Probably caused by : ACPI.sys You could try uninstalling and reinstalling the NVIDIA display adapter driver using the latest WHQL certified driver available from Dell for the laptop. This issue has been reported by other Alienware M series laptops before and there is a link to Dell support with some other suggestions in the following link: http://answers.microsoft.com/en-us/windows/forum/windows_7-system/blue-screen-driver-power-state-failure/b646a7ec-2ff5-46f9-9012-483abc796a08?page=27

You're welcome.

OK, good luck! Thanks for the follow-up.

actually thanks for the advice it totally works now thanks!

I looked into it and my video card is not working so i am sending it in to get repairs

It may help to look at the minidump files from the crashes with a debugger. Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site? The following link has information on using Windows Live SkyDrive: http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65 If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time.

https://skydrive.live.com/redir.aspx?cid=2874e836bda937d0&resid=2874E836BDA937D0!125&parid=root

Hello Chris, I would suggest you to run Driver Verifier to diagnose the exact issue with the drivers. Refer to the link “ Driver Verifier in Windows 8 ” to know how to run the driver verifier. Try this and reply with more information to diagnose and provide you better solution.

Just to follow up, has the concern been resolved? We look forward to your response.

We have another forum where Microsoft experts and software developers can assist you. To go to this forum, see this link . Let us know if you have any other concerns.

Hi, Since your computer is not booting to Windows, we can perform a Startup Repair by interrupting the boot process. To do so, follow the steps below: 1. Turn on your computer. As soon as you see the white circulating dots, immediately press and hold the power button until the computer shuts off. 2. Do this twice. On the third time, the system will show you the Windows Recovery Environment screen . 3. In the Windows Recovery Environment , click Troubleshoot . 4. Once done, click Advanced Options and then click Startup Repair . Note: Sometimes, it may take running a Startup Repair up to three separate times, restarting the computer after each time before it fully fixes the startup concern. Let us know how it goes.

I posted my question there, but it where deleted the same day. do you know why? https://social.msdn.microsoft.com/Forums/en-US/84831507-b166-4869-915e-4293573215a3/ntoskrnlexe-error-with-amd-products?forum=wdk

Dear Lizette, please read my question again!!! :-) I can boot! and windows will start! you give a totally different answer. I added a new dumpfile of a new ntoskrnl after 2 ours playing counterstrike

Was there a previous operating system prior to Windows 8 being installed? Windows Update is failing to update. Please run System File Checker by selecting keyboard shortcut Win+X and clicking on Command Prompt (Admin). Type sfc /scannow and press the ENTER key. When the task has completed type Exit and press the ENTER key to return to windows. http://support.microsoft.com/kb/929833 Do you have any connection to the person who asked the original question?

Please post a copy of your dumpfile as shared file to your Sky Drive with a link here. The dumpfile will be created at c:\windows\minidump. You may need to change your settings in Windows to be able to see the file. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked. What is your computer make and model? If not a branded computer what is your motherboard make and model? Please download and run Driver View and upload a copy of the report it produces to your Sky Drive. http://www.nirsoft.net/utils/driverview.html Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press

https://skydrive.live.com/redir?resid=CA63888D18269CB8!104&authkey=!AEB93f9oInE32vs here are the specs

We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible. Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here If you have any questions about the procedure please ask

99 times out of 100 it is a driver for which you need to run driver verifier

This was related to the NFC_Driver.sys may be a component of ASUS Gamer First III program so try updating or, if necessary, uninstall ASUS Gamer First III.

Thank you ZigZag. Im running MemTest now. Hopefully I don't have to buy new RAM because of some unknown driver, I guess I'll find out tomarrow. I'll keep you posted, and I turned off xmp profile before I started the test just to make sure. Running it overnight. From, Alex

These crashes were related to memory corruption ( probably caused by a driver ). Please run these two tests to verify your memory and find which driver is causing the problem.  Please run verifier first.  You do not need to run memtest yet unless verifier does not find the cause, or you want to. If you are over-clocking anything reset to default before running these tests. In other words STOP!!! If you do not know what this means you probably are not 1-Driver verifier ( for complete directions see our wiki here ) 2-Memtest. ( You can read more about running memtest here )

Hi Zarak, Im still having issues I copied the actual .DMP files from my dump folder & put them in a .zip for you, here it the link... https://onedrive.live.com/redir?resid=533E6C958FC991A6!1431&authkey=!AAlAmrFpdhs_OPg&ithint=file%2czip Help! Ty

Still nothing, I checked and all my drivers seam to be up to date "even updated the BIOS", and "sfc /scannow" showed no issues. Help? The PC doesn't really have a make, it's " Custom ". The parts are housed in a Corsair 780T Case The Intel Core i7 4790k I bought, is running on an ASUS Maximus VII Hero z97 Motherboard. The graphics-card is a factory overclocked nVidia GTX 970 from Gigabyte with GDDR5 RAM. It is running Corsair Vengeance Pro RAM, 16gb 1600Mhz

Hi ZigZag, I copied the actual .DMP files from my dump folder & put them in a .zip for you, here it the link... https://onedrive.live.com/redir?resid=533E6C958FC991A6!1431&authkey=!AAlAmrFpdhs_OPg&ithint=file%2czip Help! Ty

As you said luckily there was no issues with my RAM :) *Pfeww But I did the driver test as you said and windows DID find a faulty driver. Here is the dump from the BSOD given to me from the Driver Verifier so you can decode what driver caused the fault. https://onedrive.live.com/redir?resid=533E6C958FC991A6!1432&authkey=!AOLVg8l9jo7GSS4&ithint=file%2cdmp

Hi Zarek , Thank you for contacting Microsoft Community. I will surely help you with this issue. This issue could have occurred due to corrupt system files. http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

These crashes were related to memory corruption ( probably caused by a driver ). Please run these two tests to verify your memory and find which driver is causing the problem.  Please run verifier first.  You do not need to run memtest yet unless verifier does not find the cause, or you want to. If you are over-clocking anything reset to default before running these tests. In other words STOP!!! If you do not know what this means you probably are not 1-Driver verifier ( for complete directions see our wiki here ) 2-Memtest. ( You can read more about running memtest here )

Ran memtest for 12 hours+ on each stick no errors found. Another BSOD same reason, BIOS defaulted RAM to stock speed of 1333mhz on reboot. I've now upped the voltage to 1.6V to see if that makes it stable.

When the BSODs implicate care Windows system files like yours showing ntoskrnl.exe: That is hardly ever the real cause (don't look there)...  it is always something else which is why the crash dump files need to be analyzed by someone who has the Windows Debugging Tools installed. Often more than one crash dump is needed to look for a pattern of failure so if you have more crash dumps you need to upload them too so we can look for a pattern of failure (or you could just guess). You should also see if there is any particular thing you can do that can cause the crash to occur.  Can you recreate the crash at will?  That way if you do make an adjustment you can test the failure condition to see if the problem is resolved. The file Azureus.exe stands out in this crash dump (a BitTorrent downloader) so is that something that has been added to your system lately or can you recreate a BSOD while using any Vuze products?

I would uninstall daemontools, this maybe causing it. And it's a known cause of crashes Then run this to remove stpd.sys Avast can also cause this stop error. ntoskrnl.exe maybe causing the crash but something else is making it crash I would also update these drivers nusb3hub.sys theyre 5-6 yrs old. The NEC 3.0 USB drivers

I now know what caused the BSOD. I happened to check CPU-Z post BSOD and it showed my RAM had defaulted to a lower speed, 1333mhz. Down from 1866mhz. I went into BIOS and it gave me a 'overclocking unstable' error message. It was the RAM setting that caused the BSOD. I have this RAM installed: https://www.overclockers.co.uk/corsair-vengeance-pro-red-16gb-2x8gb-ddr3-pc3-17100c11-2133mhz-dual-channel-memory-kit-cmy16gx3m2-my-383-cs.html I've had a problem with this RAM already in that, BIOS doesn't display the XMP profile for 2133mhz for it only 1866mhz. Contacting Corsair they advised me that it's likely just that the memory controller won't support 2133mhz. Fine I thought, I'll keep it at XMP profile 1 - 1866mhz. Then I get the BSOD. I will now remove 1 stick and run memtest all day at least 12 hours. Then repeat for the 2nd stick and see what happens. I've also disabled XMP profile 1 and set it to auto and just manually adjusted the speed to 1866mhz and will see what happens. Thank yo

http://msdn.microsoft.com/en-us/library/ff559329(v=VS.85).aspx http://www.google.co.uk/search?q=0x9F+%22ntoskrnl+exe%22&hl=en&rls=com.microsoft%3Aen-gb%3AIE-SearchBox&num=10&lr=&ft=i&cr=&safe=images&tbs=,qdr:y This thread demonstrates you really need to use WinDbg to go beyond ntoskrnl.exe - see posts by auggy: http://answers.microsoft.com/en-us/windows/forum/windows_7-system/driverpowerstatefailure-0x0000009f/341b6d13-914a-42b1-94c2-8c75622f543e

Hi, Sorry to see that your last thread went unanswered by me, it must have gotten lost in my subscriptions! We still have the same bug check - SYSTEM_SERVICE_EXCEPTION (3b) . Regards, Patrick

Im very busy with work when I get memtest done I will get back to you! Thank you

No blue Screens in 48 hours , although I did have a random crash/freeze my screen looked like static. So where should I go from here.

No BSOD after enabling verifier and restarting. So what is the likely hardware culprit?

Please download and run Driver View and upload a copy of the report it produces to your Sky Drive. To get a report on all drivers select Edit, Select All followed by File, Save Selected Items. http://www.nirsoft.net/utils/driverview.html Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload to your Sky Drive, share with everyone and post a link here. Please say if the report has been obtained in safe mode. The request for a copy of this file is additional to answering the question about make and model. For help with Sky Drive see paragraph

Ok update , Ran memtest 3.8 hours 4 passes Zero Errors. I still have driver verifier on should I turn it off or will it do no harm? Here is an image I found that looks similar to what my some of my random crashes have been. odd static on the screen. Sometimes I just get a black screen and I need to reboot. http://i43.tinypic.com/r7mb61.jpg I ran Furmark stress test on my gpu for 15 minutes with no crashes and no odd heating problems. I can only think my issue is hardware related, either HDD , CPU or GPU. Where should I go from here?

4 passes =/= 8. Please run for 8 as I advised. Go ahead and turn off verifier. Is a BIOS update available? Regards, Patrick

Not a problem. Regards, Patrick

Disable verifier and run Memtest, please. Regards, Patrick

Keep verifier enabled for at least 48 hrs. If you don't crash, hardware is likely the issue, yes. At that point, we're going to want to go ahead and run a Memtest for NO LESS than ~8 passes (several hours): Memtest86+: Download Memtest86+ here: http://www.memtest.org/ Which should I download? You can either download the pre-compiled ISO that you would burn to a CD and then boot from the CD, or you can download the auto-installer for the USB key. What this will do is format your USB drive, make it a bootable device, and then install the necessary files. Both do the same job, it's just up to you which you choose, or which you have available (whether it's CD or USB). How Memtest works: Memtest86 writes a series of test patterns to most memory addresses, reads back the data written, and compares it for errors. The default pass does 9 different tests, varying in access patterns and test data. A tenth test, bit fade, is selectable from the menu. It writes all memory with zeroes, then sleeps

We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible. Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here If you have any questions about the procedure please ask

Empty folder.  Try it again

https://1drv.ms/f/s!AqRTViyFQzQccxTC9lwjE3i303Y thanks this is the link all you need

https://1drv.ms/u/s!AqRTViyFQzQcdLiyWU9B-gf3vOY

We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible. Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here If you have any questions about the procedure please ask

Thank you for your reply.

Perhaps it's a compatibility issue with the AMD Raedon GPUs? Apparently computers running Windows 10 that had AMD Raedon cards were having issues with crashing on Microsoft Edge. Based on that, I'm guessing there could be other issues too relating to GPUs by AMD. That's only a guess, and even if it's correct, I don't have a solution. :l Hopefully you will get it fixed soon!

Correct.  I am hoping that the driver is just corrupt and replacing it will fix the situation.  If the new copy does the same thing then we have to start testing the hardware.

Here are my files and i appreciate the assistance. https://onedrive.live.com/redir?resid=18D250EF13A1D47B!1146&authkey=!AKjvDYmzaSpgc3U&ithint=folder%2ctxt

Happy to help Driver verified and related to your ATI video driver Completely remove the current driver and install the newest driver available.  For instructions on how to do that Read all about updating drivers by my partner JMH3143 here http://answers.microsoft.com/en-us/windows/wiki/windows_other-hardware/updating-a-driver/a5e6345e-af9b-4099-bef0-8d22254aa1c1?tm=1436753520149

And to be clear. You want me to install the latest non-beta driver from amd correct? I know the beta driver are still in the testing phase and not signed yet.

It appears you may have been correct that i was having a video card driver issue. However the latest driver for amd i was still having this issue. I dont know where this all went wrong. but it appears for me the resolution was to update to the latest windows 10 build 1511. & also AMD release there new radeon crimson drivers. I havent had a blue screen since. (uninstalled programs gaming. No issues) And also what i discovered is that when i uninstalled the old amd drivers it was also causing an issue with windows updates. (i could not install any) but all is working now. Hopefully this done and resolved. I am happy at this point. Also the windows 10 update kept all my settings intact.  Thank you for all your assistance it was greatly appreciated & needed.

I did a clean install on the driver. I let you know things go.

Update Intel graphics driver to version10.18.14.425: http://downloads.dell.com/FOLDER03226019M/1/Video_Driver_FJJXT_WN32_10.18.14.4251_A04.EXE Installation 1. Browse to the location where you downloaded the file and double-click the new file. 2. Read over the release information presented in the dialog window. 11. Go to "Exit" > Exit Save Changes and reboot system As a precaution you should back up your data files to external media before updating the BIOS.

Please upload copies of your dump files that were created during the last 14 days as shared files to your OneDrive with a link here . No more than five files please. Dumpfiles are usually found at c:\windows\minidump For help with OneDrive see paragraph 9.3: http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

I got the minidump files and the system info file, but I could not find the report for Driver View. The only file it produced was a configuration file, so I put that in there. Minidump, system info, and driver view files

Please download and run Driver View and upload a copy of the report it produces to your OneDrive. To get a report on all drivers select Edit (on Menu bar), Select All followed by File, Save Selected Items. http://www.nirsoft.net/utils/driverview.html

After automatic update, my computer is not working. I got the following: Windows could not start because the following file is missing or corrupt: \system32\ ntoskrnl.exe . Please reinstall a copy of the above file. 1.  Easy fix:  make sure that you don't have anything in your CD/DVD drive or floppy drive when you're booting the computer. 2.  Almost as easy:  Reboot and repeatedly tap F8 immediately after the mfr logo or BIOS info screen is displayed.  When you get to the Advanced Boot Options menu , use your arrow keys to select Last Known Good Configuration and press Enter 3.  More work:  see KB314477 .  Method 1 in the article is of little help, because it requires that you be able to boot into Windows, which you can't.  Methods 2, 3, and 4 require that you have an XP CD handy.  Do you? If you don't have an XP CD and you haven't previously installed the Recovery Console, you can obtain a copy of the XP Recovery Console and put it on a bootable CD.  This will allow you

These crashes were related to memory corruption ( probably caused by a driver ). Please run these tests to verify your memory and find which driver is causing the problem. If you are overclocking (pushing the components beyond their design) you should revert to default at least until the crashing is solved. If you don't know what it is you probably are not overclocking. Since it is more likely to be a driver please run verifier first. 1-Driver verifier ( for complete directions see our wiki here ) If verifier does not find the issue we can move on to this. 2-Memtest. ( You can read more about running memtest here ) If you cannot boot after enabling verifier reboot into safe mode In Vista & win & (F8) In win 8 http://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/ Co-Authored by  JMH3143 .

Great! Regards, Patrick

Well the computer crashed twice... just that my computer couldnt collect the dmp file... it just went to this. https://onedrive.live.com/redir?resid=3BAE65D8D7E4C88A%21112

Okay, I'll notify you when it crashes. Thanks for the fast reply

Hi, IRQL_NOT_LESS_OR_EQUAL (a) This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above. This bug check is issued if paged memory (or invalid memory) is accessed when the IRQL is too high. The error that generates this bug check usually occurs after the installation of a faulty device driver, system service, or BIOS. Please enable Driver Verifier so we can see if a 3rd party driver is causing corruption: Regards, Patrick

Update the Intel Graphics driver to version 15.33.43.4425: https://downloadcenter.intel.com/downloads/eula/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?httpDown=https%3A%2F%2Fdownloadmirror.intel.com%2F25977%2Feng%2Fwin64_153343.4425.exe If you are running Malwarebytes Anti-Malware Premium in support of another anti-virus product to avoid conflicts you need to set up the exclusions described under Real-Time Scanning in the next link: http://www.howtogeek.com/230158/how-to-run-malwarebytes-alongside-another-antivirus/ Please upload to your OneDrive and share with everyone a copy of your System log file from your Event Viewer and post a link here. Please remove any earlier copies of the logs from your OneDrive. To access the System log select the keyboard shortcut Win+R , type eventvwr.msc and press the ENTER key. From the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and Save All Events

If you get any further BSOD errors please upload the corresponding dump file.

Hello again! 1. Intel - DONE 2. Exclusions - DONE 3. Syslog: https://1drv.ms/u/s!Ag1NB80SEYOfjE2EBcJGhdytKblR Thanks!

Please download and run Driver View and upload a copy of the report it produces to your OneDrive. To get a report on all drivers select Edit, Select All followed by File, Save Selected Items. Text file format please, HTML files are less easy to work with. http://www.nirsoft.net/utils/driverview.html Please provide a copy of your System Information file. To access your System Information file select the keyboard shortcut Win+R , type msinfo32 and press the ENTER key. Select File, Export and give the file a name noting where it is located. Files in the txt file format are preferred. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. For help with OneDrive see paragraph 9.3: http://www.gerryscomp

Thank you Gerry! After a few days of computing I'm ready to say that your last advice seems to have solved my problems! :)

Hi Gerry! Here is the link to the exported txt-files (zipped): https://1drv.ms/u/s!Ag1NB80SEYOfjEzBUNotQP6F730A Thanks for your help!

Driver verified and crashes relate to ELDOS CallbackDisk Virtual Storage Driver uninstalling/Reinstalling the related program should resolve your issue.

Some DVD writer program? Did you check Programs and features to see if that was listed?

No drivers were named in the crashes, so our next step would be to find the offending driver if any. Enable Driver Verifier: http://answers.microsoft.com/en-us/windows/wiki... Upload the newer dumps when you get Driver_Verifier_detected_voilation. Please note that the system might crash before you reach the desktop-if it does please let us know so that we can guide you to disable Verifier.

Made a system restore point, enabled driver verifier, started crashing on boot. Created a installation USB and restored the restore point. Here is the dump: http://www.mediafire.com/file/el1ka775w5gebjp/030318-97609-01.dmp

I mean, I was able to figure out that much. Not sure what program is using that though. Possibly VCD.

These crashes were related to memory corruption ( probably caused by a driver ). Please run these two tests to verify your memory and find which driver is causing the problem.  Please run verifier  first If you are over-clocking anything reset to default before running these tests. In other words STOP!!! If you do not know what this means you probably are not 1-Driver verifier ( for complete directions see our wiki here ) 2-Memtest. ( You can read more about running memtest here )

Working on this now.

Dump: https://mega.nz/#F!omQQgA6S!rguzX654jT8-FnM0ss_ccg

Hi, Let us try finding any misbehaving driver Enable Driver Verifier: http://answers.microsoft.com/en-us/windows/wiki... (Must create a Restore point before) Upload the newer dumps when you get Driver_Verifier_detected_voilation. Please note that the system might crash before you reach the desktop-if it does please let us know so that we can guide you to disable Verifier.

Just got another: https://mega.nz/#F!96xGBIpL!WP7p4CHRibYMz4mTb2kkVQ

Yes, I crashed again.

Just uninstalled Win10pcap

You're welcome, and good luck!

Just removed it; thanks for taking a look.

One of the minidump files pointed to the vbaudio_cable64_win7.sys which appears to be a driver for VB Audio VoiceMeeter so try temporarily uninstalling VB Audio VoiceMeeter.

Hi, Did that happen again? Sorry in our interface we cannot see if the reply made by you later is before Auggy's post or not.

Thank you for your assistance. Here is the dump file you requested. Please let me know if any additional information would be useful. I look forward to your feedback. Regards, Patrick

Fantastic, thanks for the Kernel-Dump! Let's take a look at the call stack: 0: kd> kv Child-SP          RetAddr           : Args to Child                                                           : Call Site fffff803`4d6c8828 fffff803`4ba5457e : 00000000`0000009f 00000000`00000004 00000000`0000012c ffffe000`0f17b480 : nt!KeBugCheckEx Regards Patrick

Thank you so much! This has been driving me crazy. Based on your feedback, I Googled potential conflicts between Cisco and Norton. I found a Cisco support case that detailed the problem - an issue with the version of AnyConnect I have been using. After uninstalling AnyConnect, my computer is back to sleeping and restarting without any crashes. Thanks so much again, Patrick

Hi Patrick, All of the attached DMP files are of the DRIVER_POWER_STATE_FAILURE (9f) bug check. This bug check indicates that the driver is in an inconsistent or invalid power state. By default, this bug check indicates that the driver is in an inconsistent or invalid power state. However, because the 1st parameter = 0x4, this implies that a power IRP has failed to synchronize with the PnP Manager. We're going to need to enable Kernel-Dump generation, as we cannot run the needed extensions with a minidump as there's not enough information saved at the time of the crash - http://msdn.microsoft.com/en-us/library/windows/hardware/ff540128%28v=vs.85%29.aspx Kernel-Dumps are located at C:\Windows and named MEMORY.DMP. ----------------- Also, do not ever install drivers from 3rd party crapware such as DriverMax. 3rd party driver installer tools although claim to install latest drivers, install nroken, buggy, outdated, improper drivers. ALWAYS get your drivers directly from the manufacturers

My pleasure, great to hear and good work! If and when you are comfortable and feel your issue has been solved, I'd recommend marking any posts of mine that answered your question as answered so this thread no longer shows up as requiring an answer. Regards, Patrick

Hi, As you are removing your previous anti virus because it was flagged as the culprit, we don't want you sitting without an anti virus even temporarily, so we recommend a replacement which is Microsoft Security Essentials. You could choose to not install an anti virus at all for a replacement if you wish, however, it is not recommended to run without one. Regards, Patrick

Why need to install MSE?

Hi, In order to assist you, we will need the DMP files to analyze what exactly occurred at the time of the crash, etc. If you don't know where DMP files are located, here's how to get to them: Navigate to the Windows\Minidump folder. Copy any and all DMP files in the Minidump folder to your Desktop and then zip up these files. Upload the zip containing the DMP files to Skydrive or a hosting site of your choice and paste in your reply. If you are going to use Skydrive but don't know how to upload to it, please visit the following: http://www.wikihow.com/Use-SkyDrive Please note that any "cleaner" programs such as TuneUp Utilities, CCleaner, etc, by default will delete DMP files upon use due to them taking up space. If your computer is not generating DMP files, please do the following: 1. Start > type %systemroot% which should show the Windows folder, click on it. Once inside that folder, ensure there is a Minidump folder created. If not, CTRL-SHIFT-N to make a New Folder and name it Min

Tracy These were related to lcencvm.sys Sophos File Encryption Filter for WinVista.  I would remove and replace with MSE http://www.microsoft.com/security_essentials/

Good day, Here is the link http://sdrv.ms/15gXnKO for the dump file. Kindly assist. Thanks.

​Hi Mark, The file is ntoskrnl.exe , and it's a core operating system file. If it's corrupt or missing you get this error . tries to repair that sector if any data available on that might be lost. Please reply with the status of the issue, so that we could help you better.

I did load the WinDbg utility from Microsoft and ran it on both the mini-dump file and the memory.dmp file. It determined that the problem was with Intel’s iastora_image_pci.sys file. I ran SFC /scannow, as recommended by another thread, and it did repair a problem it found. I have verified that the version of Intel Rapid Storage Technology  that what I am running is the currently supported version from DELL. To answer your questions: The computer was, as best as I can determine it, asleep when this occurred. At least it had been unattended overnight, so that is my assumption since it’s power setting is set to sleep after a couple of hours. However, it also has hibernate turned on, and could have been in a hibernate state instead. But it was definitely in a logged out state and unattended. No changes were made at least several days prior to this occurring. I ran SFC /scannow again and it found no errors for it to fix. I ran scandisk and it found no errors. So I’m just waiting for it to

OK.  I removed most of the drivers you recommended.  The files in the Skydrive reflect dump files after I made the changes.  Here is the link to the Skydrive: https://skydrive.live.com/#cid=9259E56106809E57&id=9259E56106809E57%21105 My only concern is uninstalling and reinstalling RtWlan.exe.  If I uninstall it, will it automatically get re-installed?  I'm afraid if I uninstall it, I won't have internet access any longer.  Please advise. Thanks for your help.

https://skydrive.live.com/#cid=9259E56106809E57&id=9259E56106809E57%21105 System is HP Probook 4535s laptop. Thank you.

Please upload the dump file and fresh copies of your System Information file and Event Viewer logs.

Update AMD Advanced Host Controller Interface (AHCI) Driver to version 1.2.1.337: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=5098225&prodNameId=5098226&swEnvOID=4059&swLang=13&mode=2&taskId=135&swItem=ob-118745-1 Update ArcSoft Webcam Sharing Manager to version 2.0.0.39: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=5098225&prodNameId=5098226&swEnvOID=4059&swLang=13&mode=2&taskId=135&swItem=ob-108505-1 Update AMD USB 3.0 Driver to version 1.1.0.140 http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=5098225&prodNameId=5098226&swEnvOID=4059&swLang=13&mode=2&taskId=135&swItem=ob-118744-1

The updated information is located at: https://skydrive.live.com/#cid=9259E56106809E57&id=9259E56106809E57%21105 Let me know if you need anything else.

Please upload and share with everyone copies of your System and Application logs from your Event Viewer to your Sky Drive and post a link here. To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and Save All Events as and give the file a name. Do the same for the Applications log.

There are more then 57,000 system events and over 40000 Application Events.  I was only able to upload 256 events, so I took the most recent events (system crashed while saving them the first time).  I also uploaded the most recent minidump file from the most recent crash. As an aside, when I started my computer, I didn't start up any applications to begin with...only the event viewer when I got the most recent crash. Hopefully someone will see something that makes sense. Thanks for your help.  Here is the link to the information: https://skydrive.live.com/#cid=9259E56106809E57&id=9259E56106809E57%21105

David You need to upload your dump files not a text file summarising a dump file. Please download and run Driver View and upload a copy of the report it produces to your Sky Drive. http://www.nirsoft.net/utils/driverview.html Uninstall and reinstall RtWlan.exe. This is a realtek utility, which you most likely find in Programs and Features. Select Start, Control Panel and Programs and Features. ROOT\NET\0001 This device is disabled.

Please post a copy of your dumpfile as shared file to your Sky Drive with a link here. The dumpfile will be created at c:\windows\minidump. You may need to change your settings in Windows to be able to see the file. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked. What is your computer make and model? If not a branded computer what is your motherboard make and model? Please download and run Driver View and upload a copy of the report it produces to your Sky Drive. http://www.nirsoft.net/utils/driverview.html Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press

Thanks for the information.  I installed all of the updates, rebooted my system, and it still crashed within about 45 minutes. I'm not sure if it just a coincidence, but it seems if I turn off the computer for an extended period of time, I can run longer (maybe 1 1/2 hours) before a crash.  After that, it's about 45 minutes before another crash. I thought there might be something with the memory, so I've replace the memory to eliminate that. Any other thoughts? Any suggestions welcome.

Glad to hear that. You have a great day too!

The link to the minidump files does not appear to work. Make sure the minidump files are in a "public folder" "shared with everyone": Right-click the folder with the minidump files > Sharing > Get a link > Make Public Then copy and paste the link here. However because the 20-b034 has an AMD A68 chipset you may need to install the following microcode update for Windows 8 computers that use AMD processors: http://support.microsoft.com/kb/2818604 So make sure that update, if applicable to your system, is installed. On the Desktop can you right-click the Action Center icon on the taskbar > Open Windows Update > Check for updates If KB2818604 shows up as a critical update can you install it and see if it helps.

You're welcome for the help. I believe you will benefit from installing the microcode update. I would also suggest to uninstall AVG as AVG drivers were involved in some of the crashes. Consider using just the Windows 8 built-in antivirus (Windows Defender) and firewall. After uninstalling AVG, to use Windows Defender click on the Action Center icon on the taskbar > Open Action Center > click on "Security" then click on "Turn on messages about virus protection" > then click on "Turn on now" which is beside "Windows Defender". Make sure the definitions are updated if not set up to install updates automatically. Also, in the Action Center, make sure Windows Firewall is turned on.

You're welcome. Thanks for the follow-up, and I hope that keeps working for you.

Hi Auggy: I have checked about the update http://support.microsoft.com/kb/2818604 .  It was updated yesterday.  I did take avg out already and a couple of software programs I've had for a number of years.  They could be windows 8 incompatible.  I have done as you suggested and am using Windows for the security system. Do you think I need to do a reset to fix the ntoskrnl.exe challenge?

Hi Auggy: I am happy to report that the challenge seems to be corrected.  Perhaps that update did the trick. Again, thanks for all your help. Liz

Hi Auggy: I can tell you I know more about my computer and windows 8 because of this.  I am grateful for the better understanding.  It will make me more mindful. Enjoy the rest of your day

Hi Auggy: Here is the address for the minidump file: https://skydrive.live.com/#cid=43DA101DA0BE502B&id=43DA101DA0BE502B%21107 My HP is an all-in-one 20-b034 Windows 8 64-bit.  Purchased Jan 29, 2013 I did a WDC diagnostic of the harddrive of the computer and my external drive which I use regularly and everything is fine there. I am presently doing a memtest of the RAM and so far everything is fine.  The memtest has been running since Midnight and is still ongoing. Please let me know if you are able to get the zipped minidump file. Thank you for your assistance in this matter Liz

Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site? The following link has information on using Windows Live SkyDrive: http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65 If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time. Also, what HP computer do have (model)? It is possible the error may be fixable without having to return the computer, hopefully the minidump files will provide some helpful info. Also, if you have an HP computer you should be able to create recovery media which can be used to restore the computer to factory default conditions: http://h20621.www2.hp.com/video-gallery/us/en/customer-care/2008493915001/creating-system-recovery-discs-in-windows-8-for-hp-compute

I have placed the zip file in the public folder at this link:https://skydrive.live.com/#cid=43DA101DA0BE502B&id=43DA101DA0BE502B%21105.  Hope this works. I will check on the critical update. Thank you for all your help

Please provide more information so that the cause of your problem may be diagnosed. Please restart your computer and allow 20 minutes for the system to run before uploading information required to help me investigate your problem. When examining Event Viewer log files many, not all, problems show in the period immediately after the computer has been booted. Please provide a copy of your System Information file. To access your System Information file select the keyboard shortcut Win+R , type For help with OneDrive see paragraph 9.3: http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

Sorry bout that. this should work: https://drive.google.com/file/d/0B_BOfpDgKv3dN1NxSUp2Q1FzMUE/view?usp=sharing

You're a life saver! Thank you!!!

ffffd000`4cc73050  ffffe001`b6c3d8c0 ffffd000`4cc73058  fffff800`623693d4Unable to load image \SystemRoot\System32\drivers\iaStorA.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for iaStorA.sys *** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys iaStorA+0xe93d4 speedfan.sys: https://www.sysnative.com/drivers/driver.php?id=speedfan.sys

Thank you so much!!! I really appreciate the help :D Definitely gonna uninstall it. I'll report back soon...... hopefully lol :)

vmci.sys https://www.sysnative.com/drivers/driver.php?id=vmci.sys VMWare related. I would uninstall it, then check their support, to find out if there are any known issues.

I suspect, this may be related to VBox network, but to confirm that, please run Driver Verifier, the upload and share the resulting dump file.. Driver Verifier-- tracking down a mis-behaving driver. http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/driver-verifier-tracking-down-a-mis-behaving/f5cb4faf-556b-4b6d-95b3-c48669e4c983

Getting a BSOD that's apparently being caused by ntoskrnl.exe Need help fixing this plz. Dump file: https://drive.google.com/open?id=0B_BOfpDgKv3dN1NxSUp2Q1FzMUE Please fix the link so I do not need permission to access the file

You are welcome!

So initially that had fixed it. I deleted every file related to VMware or Vbox. Now a few days later I'm getting the same problem but this time Driver Verifier isn't showing anything. If you could please check out the new dump file, that would be great: https://drive.google.com/file/d/0B_BOfpDgKv3dTU80eGxTQkxHbDQ/view?usp=sharing

This is what I got

Hi, I analyzed the minidump and nothing in there to directly help. ntoskrnl.exe is a Windows component which means something else drove it into Fault. 1. Check with ASUStek Support, their on-line documentation and drivers, and ask in thier forums about any known issues. Update the Microsoft MVP

You need to update to the latest service pack available for Windows 7. Steps to follow before you install Windows 7 SP1 and Windows Server 2008 R2 SP1 from the Microsoft Download Center http://support.microsoft.com/kb/2505743/en-us Learn how to install Windows 7 Service Pack 1 (SP1) http://windows.microsoft.com/en-US/windows7/install-windows-7-service-pack-1 Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932) http://www.microsoft.com/en-us/download/details.aspx?id=5842 Troubleshoot problems installing Service Pack 1 (SP1) for Windows 7 or Windows Server 2008 R2 http://windows.microsoft.com/en-us/windows7/troubleshoot-problems-installing-service-pack When you are done, update your system from the link below. ASUSTeK P9X79 http://www.asus.com/Motherboards/P9X79/HelpDesk_Download/ 6: kd> !sysinfo machineid Machine ID Information [From Smbios 2.7, DMIVersion 39, Size=5003] BiosMajorRelease = 4 BiosMinorRelease = 6 BiosVendor = American Megatrends Inc. BiosVersion = 4608 BiosRele

Hi, From when are you facing this issue? As you don’t have Windows 7 installation disc, you can try repairing the startup errors without installation disc if the preinstalled recovery option is available. You can try following the below related web page information: http://support.microsoft.com/kb/925810 Note The problem may not be resolved after the Startup Repair tool runs one time. If the problem is not resolved when the computer restarts, follow the steps again. Hope the information helps. Please post back and let us know.

Hi, Performing a clean install of Windows should already eliminate all possible issues that you're having with the system. Considering that the issue still persists, we suggest contacting your computer's manufacturer to perform a hardware diagnostics to further isolate the issue. This issue can already be due to outdated or incompatible BIOS or Firmware. Get back to us if you have other queries.

Hi, the problem started 2 months ago, last week I did a clean reinstall. No new sw or driver were installed. I tried the steps behind the link without success. Thanks for your help.

Hi, Blue screen errors can be caused by a variety of hardware, firmware, driver, or software issues. The error message IRQL_NOT_LESS_OR_EQUAL is usally cause by incorrect or corrupted driver. We would like to know if you;ve made any changes to the computer prior to the issue. In the meantime, we suggest following the troubleshooting steps under When did you get the error? section on this article: Troubleshoot blue screen errors . We'll be waiting for your response.

I ran the driver verifier and in about 10 mins it crashed, here is the dumpfile: https://1drv.ms/u/s!AksCjTTyfQ7jgkzHsy8w4c7NImWc Thankyou

We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible. Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/bsod-finding-and-fixing-them/1939df35-283f-4830-a4dd-e95ee5d8669d If you have any questions about the procedure please ask

Hello?

I have 2 Minidumps so here are the links: https://1drv.ms/u/s!AksCjTTyfQ7jgkoAEXAHkEMnTexh https://1drv.ms/u/s!AksCjTTyfQ7jgktmNkoFr0MqA7sT Thankyou! Also, sorry for the late reply, have been away from home!

These crashes were related to memory corruption ( probably caused by a driver ). Please run these two tests to verify your memory and find which driver is causing the problem.  Please run verifier first.  You do not need to run memtest yet unless verifier does not find the cause, or you want to. If you are over-clocking anything reset to default before running these tests. In other words STOP!!! If you do not know what this means you probably are not 1-Driver verifier ( for complete directions see our wiki here ) answers.microsoft.com/en-us/windows/wiki/windows_other-system/driver-verifier-tracking-down-a-mis-behaving/f5cb4faf-556b-4b6d-95b3-c48669e4c983 2-Memtest. ( You can read more about running memtest here ) answers.microsoft.com/en-us/windows/wiki/windows_other-system/bsod-memory-problems-test-easily-and-completely/21c3f63f-f570-4522-b2ef-ecc7b7ff6461

There are two drivers that are referenced in the crash, the AmUStor.sys and AiCharger.sys: BUCKET_ID:  X64_0x9F_3 _AmUStor _IMAGE_usbhub.sys kd> !devstack  fffffa800db8e060 !DevObj   !DrvObj            !DevExt   ObjectName fffffa800db87060 *** WARNING: Unable to verify timestamp for AmUStor.SYS *** ERROR: Module load completed but symbols could not be loaded for AmUStor.SYS \Driver\AmUStor    fffffa800db871b0  InfoMask field not found for _OBJECT_HEADER at fffffa800db87030 fffffa800d9aeba0 Unable to load image \SystemRoot\system32\DRIVERS\AiCharger.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for AiCharger.sys *** ERROR: Module load completed but symbols could not be loaded for AiCharger.sys \Driver\AiCharger  fffffa800d9aecf0  InfoMask field not found for _OBJECT_HEADER at fffffa800d9aeb70 fffffa800d9b8860  \Driver\ACPI       fffffa80097186b0  InfoMask field not found for _OBJECT_HEADER at fffffa800d9b8830 > fffffa800db8e060  \Driver\usbhub     fffffa800db8e1b0  Cannot

You're welcome, and good luck!

https://skydrive.live.com/redir?resid=C6CDA27642738EA!187 here is the mini-dump file

Thank you for looking into that more in depth than I just updated those drivers hoping that it works. So far today no crashes ,but going give it a week because used to happen once a week.

It may help to look at the minidump files from the crashes with a debugger. Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site? The following link has information on using Windows Live SkyDrive: http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65 If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time.

Bug Check 0x9F: DRIVER_POWER_STATE_FAILURE https://msdn.microsoft.com/en-us/library/windows/hardware/ff559329(v=vs.85).aspx Forum: BSOD Crashes and Debugging http://www.eightforums.com/bsod-crashes-debugging/ See how many unsigned drivers you have running on your machine.  This article will guide you on the instructions but all you have to do is type sigverif in the Search Box. How to identify unsigned drivers using sigverif utility in Windows Vista http://www.winvistaclub.com/f34.html What Graphic Driver, Video Card are you running on this machine?  Have they recently been updated,  I've seen a little bit of information mention Nvidia drivers as a possible cause.

Hello Edison, Thank you for visiting Microsoft Community and I appreciate your efforts in resolving the issue. Good to know the result of the SFC scan that there is no problem. It means all of the system files are working fine. I would appreciate if you can provide us the following information to help us understand the issue better. When do you receive this error message? Are all of the drivers and updates are installed and updated? Did you make any recent changes (Hardware or Software) on the computer? Do you have any security software installed on your system? I would suggest you to update all of the device drivers and install Windows updates. For updating drivers you may refer to the steps provided in the article provided below. This error may occur if some device drivers are not installed or if installed not updated. Download and install drivers You may also try to install the drivers from manufacturer's website (ASUS). Try to install the drivers and see if brings any difference. D

You can uninstall Nvidia via the Device Manage by right-clicking on the  gtx 960m entry and selecting Uninstall You can also uninstall all the Nvidia stuff in Control Panel\All Control Panel Items\Programs and Features. How do I uninstall my NVIDIA display drivers? http://www.nvidia.com/object/IO_13955.html Display Driver Uninstaller: AMD, INTEL, NVIDIA Driver removal tool for Windows http://www.thewindowsclub.com/display-driver-uninstaller-amd-intel-NVidia

thanks sir! will try those, :) my video card is gtx 960m i have not tried updating it, should i still try to update it even if no prompt of update is needed? when i check it on my device manager it says that the device is working properly and no yellow triangle on it.

What have you tried? Did you try clean boot to or safe mode to see if you get the same error? Try http://www.vindamedia.com/windows/help/windows-8-general-errors I would also try anduninstall and reinstall the graphics drivers. Sorry I'm not near a computer that I  read the minidump logs.

the error occured randomly although it isnt frequent, sir it seems that i need to install some windows updates, i tried to scan for updates and found out that there are 111 important updates. will install them now. and i hope it fixes the problem, i'll get back to you sir if BSOD occurs again. More powers and thank you for your help :)

sir it seems that by updating it doesnt fix the problem, i still got BSOD. recent install btw before i got bsod again was nvidia geforce experience below is the link for the new dump file https://onedrive.live.com/redir?resid=C333677A0D9726EF%21382

EA These are still related to your nVidia driver.  I would remove completely the current driver and install the newest driver available (you do not have the most current driver).  You cannot check device manager to see if you are up to date because you may be but the driver still may be corrupt

i have tried clean boot the error doesnt occur frequent it is random. anyway thank you sir! i'll those :) and will update if BSOD still occurs

nice! thank you! i will do that and i'll update if BSOD still occurs :) btw do have some guide or something that i can follow to PROPERLY uninstall and install the latest nVidia graphics driver? i'm seeing a lot of guides around the internet and they are all kinda different from each other. P.S. sorry for being paranoid. lol i just dont want to cause more errors in uninstalling and installing the driver :) cheers!

How comfortable are you with working your boot system and the reinstallation CD? It is complicated and you can mess it up if not done correctly.

The error is more likely precipitated by a driver from the Bluetooth, wireless or Panda. Some older drivers, especially third party firewall drivers, have been known to crash Windows 8/8.1.

It seems that according to Sigverif all my drivers (512) are signed :/ Ok I'll check Lenovo webpage!

I'm checking Lenovo support webpage and looking what drivers can I update. I see new drivers for bluetooth and wireless. It can be a wireless driver problem because lately also I have had some problems related with turning it on again when I disconnect it. I'll install these drivers and uninstall Panda software like you said and see how it goes. Thanks! Also, could it be because I have patched Microsoft Office with "AutoKMS"?

Bug Check 0x9F: DRIVER_POWER_STATE_FAILURE http://msdn.microsoft.com/en-us/library/windows/hardware/ff559329(v=vs.85).aspx Forum: BSOD Crashes and Debugging http://www.eightforums.com/bsod-crashes-debugging/ See how many unsigned drivers you have running on your machine.  This article will guide you on the instructions but all you have to do is type sigverif in the Search Box. How to identify unsigned drivers using sigverif utility in Windows Vista http://www.winvistaclub.com/f34.html Check the Lenovo web site for updated Windows 8.1 Drivers for your model machine.  See if there is also a Bios update available. Look at these similar posts for clues. http://answers.microsoft.com/en-us/search/search?SearchTerm=DRIVER_POWER_STATE_FAILURE&CurrentScope.ForumName=Windows&CurrentScope.Filter=windows8_1&ContentTypeScope=&x=13&y=7

Also, the minidump files referenced the btfilter.sys (bluetooth driver) and athw8x.sys (wireless driver) so make sure these drivers are up to date. However these types of errors can actually be caused by third party filter drivers such as third party firewall drivers. There appears to be older version of Panda software installed that may not be fully compatible with Windows 8.1 as the drivers are dated 2009. I would suggest to uninstall the Panda software and see if the BSODs resolve. Afterward you could reinstall the Panda software using the latest version or go with alternative security software such as Windows 8.1 built-in antivirus (Windows Defender) and firewall.

We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible. Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here If you have any questions about the procedure please ask

https://onedrive.live.com/redir?resid=8F88EBBE3F2174DC!430&authkey=!AFa3SrREQtuj8yo&ithint=file%2czip did it work now?

No DMP files included.  Try it again

Unfortunately I cannot download the DMP as it requires a log on.  Please fix that or move the files elsewhere

Here is the DMP Files

Windows 8.1 is good I rly like it. I have same problem with other windows that are 64 bit if i install 32 bit everything is good. thanks for help!

Thanks for your help I did this a week ago and it works!

Hi, Your welcome! Thank you for keeping us updated and glad to know that the issue is fixed.

Hi, We have two dumps files attached, two different bugchecks: IRQL_NOT_LESS_OR_EQUAL (a) A kernel-mode driver or process attempted to access a protected memory location it does not have permission for, or a kernel interrupt request level (IRQL) attempted to access a memory address that is too high. This bugcheck usually occurs when a driver uses an incorrect memory address. Other possible causes of this error include: bug in a device driver, system service, the BIOS, an old Anti-virus program or backup tool, or possibly memory issues. MEMORY_MANAGEMENT (1a) This indicates that a severe memory management error occurred. BugCheck 1A, { 41793 , fffff68000081000, 1, 0} The 1st parameter of the bugcheck is 41793 which falls under the 'other' category in regards to *1A parameters - An unknown memory management error occurred. Windows 7 Kernel Version 9471 MP (8 procs) Free x64 Are you using the leaked version of 8.1? If this is the case as WinDbg reports I cannot help you. I'd recommend ins

Hi, I would suggest you to run Driver Verifier to diagnose the exact issue with the drivers. Refer to the link “ Driver Verifier in Windows 8 ” to know how to run the driver verifier. Try this and reply with more information to diagnose and provide you better solution.

Hi, We don't know that yet, and hopefully it won't come to that. Please keep me updated after following my instructions. Regards, Patrick

No, very unlikely. Not on the first day of purchase unless you deliberately did something to cause it to get infected. Also, not sure why they'd instruct you to reinstall Windows and THEN run a virus scan. If you reinstalled Windows, if you had a virus, it'd be wiped. Keep me updated. Regards, Patrick

Thanks ZZ The dump file is on 26 June 2013 and I am not sure if Symantec had been installed or not.  But in the minidump folder, there is only 1 file.  I don't know why there is no more dump file generated for recent restart/shutdown incident. The problem is we have around 10 computers running Windows 7 & Symantec, but none of them has this error.  Also, our company has bought and used Symantec for many years and it's difficult to explain why change of anti-virus software for 1 incident in 1 computer. Btw, I will try to remove Symantec and see.  Thanks.

Definitely agree with ZZ, I'd remove and replace Norton ASAP with Microsoft Security Essentials for temporary troubleshooting purposes: Norton removal tool - https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us;jsessionid=841A6D40BA6872C47697C6C6B19C8E11.4?entsrc=redirect_pubweb&pvid=f-home MSE - http://windows.microsoft.com/en-us/windows/security-essentials-download Regards, Patrick

Thanks Patrick I also find Dell's answer quite strange.  Therefore, I come here to find different answer. So, what I can do now is: 1. Update the network driver 2. Run Driver Verifier 3. If no blue screen, it's fine.  If yes, I will place the dump file here. 4. Then, I will try to remove Symantec temporarily and see if any blue screen appear or any dump file is generated. Thanks again

Terry Just a note in passing.  I would more suspect Symantec than a virus in the first day.  They have an awful reputation when it comes to BSODS and if you are running two live malware applications that even more strongly points to the Malware apps. That one DMP file (BTW) is from June 26, 2013 and Symantec isnt even installed on the OS at that point. Patrick needs more DMP files and current ones to be able to find what is wrong with the computer NOW

Thanks Patrick I will try it later Btw, Dell claim the error of ntoskrnl.exe could be due to virus (we are using Symantec Endpoint protection version 12 as anti-virus) and suggest us to re-install Windows and scan for virus immediately.  Do you think it's possible?  The computer got infected on the 1st working day? Thanks again Terry

Hi, The attached DMP file is of the BAD_POOL_HEADER (19) bugcheck. This indicates that a pool header is corrupt. Regards, Patrick

Thanks Patrick That means you think the most possible cause is the network drivers.  If all drivers are okay, then it would be hardware problem, right? Thanks a lot, I will try Terry

That is a very good checklist to run through, keep us updated :+) Regards, Patrick

Disable NetBIOS over TCP/IP via Network Connections, Right mouse click on LAN in use, select Properties, Internet Protocol (TCP/IP), Properties, Advanced, WINS Tab, Disable NetBIOS over TCP/IP. Then enjoy the quiet...

Hi, Try adding firewall rule to allow all traffic and that took care of it. 1) make sure you have the latest version and updats for SEP 2) Check the Symantec site for known issues 3) I would check the Windows event logs for a little more info. http://www.symantec.com/connect/forums/traffic-blocked-ntoskrnlexe $ Good Luck $

My malware app has blocked the download.  You can use the email address on my profile page to email them to me if you like (just make sure to include a link to this thread in the email)

Changed it... Does it work now? Please help me....

Hi Surendar, Thank you for posting your query in Microsoft Community Forum. I really appreciate your efforts towards resolving the issue. Did you make any software changes (installed drivers etc.) to the computer prior to this issue? Are you able to boot to the desktop? If you are unable to boot to the system at all, the I would suggest you to use the Windows 8 installation media or recovery disk to Download and install drivers Hope this information is helpful. If the issue still persists, please post back for further assistance, we'll be glad to assist you

I have sent you the mail.

Your DMP link requires logging in.  Please fix it or move them elsewhere.

This was Related to nvlddmkm.sys nVidia Display Driver. Completely remove the current driver and install the newest driver available.  For instructions on how to do that Read all about updating drivers by my partner JMH3143 here http://answers.microsoft.com/en-us/windows/wiki/windows_other-hardware/updating-a-driver/a5e6345e-af9b-4099-bef0-8d22254aa1c1?tm=1436753520149

It worked!!! Thank you very much! I guess I should not install drivers through softwares like IObit driver booster, driver finder, etc..

Yes, I updated drivers using Iobit driver booster. I can boot to desktop but when I turn on or turn off charger, BSOD occurs. More derails: 1. My laptop is now not charging when plugged in. When the laptop is off and when I plug it in, the LED light does not glow in my laptop. When laptop is on, sometimes it is showing 'fully charged', sometimes 'plugged in but not charging'. 2. Tried system restore but it says 'cannot access a file'. Tried disabling antivirus. Tried restore in safe mode. Tried unchecking system volume information of C drive's read only attribute. Still, restore fails with same error. 3. Tried to refresh my laptop but it says some files are missing. 4. In device manager, no device has exclamation mark or red cross symbol. 5. My AC adapter works fine with another laptop. 6. Tried hardware and devices troubleshooting and 'scan for hardware changes' option in device manager. Both lead to BSOD before they complete. 6. Can boot without battery. Again, hardware and devices t

Related to edevmon.sys ESET Endpoint Security from ESET Completely remove the current driver (or software) and install the newest driver available.  For instructions on how to do that Read all about updating drivers  here http://answers.microsoft.com/en-us/windows/wiki/windows_other-hardware/updating-a-driver/a5e6345e-af9b-4099-bef0-8d22254aa1c1?tm=1436753520149

I removed the driver. Did another driver verifier and nothing. Now I'm waiting to see if it crashes again. A lot of those BSOD do not make sense because they happened before I installed ESET. Some even before I got for the first time into WIndows. As I was writing this got another crash, here is the dump file: Dump File : 111916-4843-01.dmpCrash Time : 19-Nov-16 23:44:50Bug Check String : Bug Check Code : 0x00000157Parameter 1 : ffffe001`b38413c0Parameter 2 : 00000000`00000001Parameter 3 : 00000000`00000002Parameter 4 : 00000000`00000000Caused By Driver : ntoskrnl.exeCaused By Address : ntoskrnl.exe+1427a0File Description : Product Name : Company : File Version : Processor : x64Crash Address : ntoskrnl.exe+1427a0Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\111916-4843-01.dmpProcessors Count : 8Major Version : 15Minor Version :

Upload the DMP

These are the dumps from today. https://goo.gl/RMgBuc Meanwhile I decided to send the computer to a service check because I was getting nowhere and I was going crazy about it. I'll tell them what happened until now and wait to see what results they get. Will post them here. Thank you for your help.

've been having multiple BSOD since then, here are all the dump files and system info. Meanwhile I managed to upgade to Win 10 Pro feature 1607 and still getting all kind of BSOD regarding the same ntoskrnl.exe https://goo.gl/mtd5sX

None of those were with driver  verified and were all different.  Enable verifier and upload the resultant DMPS

Another one. CRITICAL_PROCESS_DIED ================================================== Dump File         : 111916-3468-02.dmp Crash Time        : 19-Nov-16 23:54:45 Bug Check String  : CRITICAL_PROCESS_DIED Bug Check Code    : 0x000000ef Parameter 1       : ffffe000`f5b18840 Parameter 2       : 00000000`00000000 Parameter 3       : 00000000`00000000 Parameter 4       : 00000000`00000000 Caused By Driver  : ntoskrnl.exe Caused By Address : ntoskrnl.exe+1427a0 File Description  : Product Name      : Company           : File Version      : Processor         : x64 Crash Address     : ntoskrnl.exe+1427a0 Stack Address 1   : Stack Address 2   : Stack Address 3   : Computer Name     : Full Path         : C:\Windows\Minidump\111916-3468-02.dmp Processors Count  : 8 Major Version     : 15 Minor Version     : 10586 Dump File Size    : 227,908 Dump File Time    : 19-Nov-16 23:55:16 ==================================================

Did a driver verification and the driver name is edevmon.sys What now?

These crashes were related to memory corruption ( probably caused by a driver ). Please run these two tests to verify your memory and find which driver is causing the problem.  Please run verifier first.  You do not need to run memtest yet unless verifier does not find the cause, or you want to. If you are over-clocking anything reset to default before running these tests. In other words STOP!!! If you do not know what this means you probably are not 1-Driver verifier ( for complete directions see our wiki here ) answers.microsoft.com/en-us/windows/wiki/windows_other-system/driver-verifier-tracking-down-a-mis-behaving/f5cb4faf-556b-4b6d-95b3-c48669e4c983 2-Memtest. ( You can read more about running memtest here ) answers.microsoft.com/en-us/windows/wiki/windows_other-system/bsod-memory-problems-test-easily-and-completely/21c3f63f-f570-4522-b2ef-ecc7b7ff6461

Nice answer BUT DON'T go uninstalling your NIC drivers till you have the replacement downloaded to your PC and ready to load or you need a second machine and a USB drive to transfer the drivers across.

Hi, After completing the above if you still are experiencing bluescreens. Look in the Event Viewer to see if anything is reported about those. http://www.computerperformance.co.uk/vista/vista_event_viewer.htm MyEventViewer - Free - a simple alternative to the standard event viewer of Windows. Hope this helps. Rob - Bicycle - Mark Twain said it right.

Hi, 1. Set your Page File - change whatever it is set at as if you planned to leave it that way (make it a little bigger) - reboot - then go back and change it back to the DEFAULT. How to Change the Virtual Memory Paging File in Vista http://www.vistax64.com/tutorials/132201-virtual-memory-paging-file-change.html Hope these help. Rob - Bicycle - Mark Twain said it right.

Thank you so much for your response! Make & Model: ASUS ROG GL551JW-DS74 Driver View results: https://onedrive.live.com/redir?resid=BB0AD8DAA4CDC5F4%21552 System Information File: https://onedrive.live.com/redir?resid=BB0AD8DAA4CDC5F4%21554 Thanks again.

What is your computer make and model? If not a branded computer what is your motherboard make and model? Please download and run Driver View and upload a copy of the report it produces to your OneDrive. To get a report on all drivers select Edit, Select All followed by File, Save Selected Items. Text file format please. http://www.nirsoft.net/utils/driverview.html Please provide a copy of your System Information file. To access your System Information file select the keyboard shortcut Win+R , type msinfo32 and press the ENTER key. Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. For help with OneDrive see paragraph 9.3:

Hi Michael, We're following up on the performance issue with Windows 10. We'd like to know if you're still experiencing it. If you are, let us know so we can help. Regards.

Troubleshooting Bugcheck 124 is somewhat difficult to troubleshoot but here it seeems that The processor seems to be faulty. !errrec ffff9382ff732028 =============================================================================== Common Platform Error Record @ ffff9382ff732028 https://www.tenforums.com/tutorials/16474-prime95-stress-test-your-cpu.html You can use the Intel Processor diagnostics too.

Please share the minidumps for a better analysis of the problem. I nstructions can be found here: http://answers.microsoft.com/en-us/windows/wiki/windows_other-system/blue-screen-of-death-bsod/1939df35-283f-4830-a4dd-e95ee5d8669d

minidump reference http://dropmefiles.com/b4W3q

Please post a copy of your dumpfile as shared file to your Sky Drive with a link here. The dumpfile will be created at c:\windows\minidump. You may need to change your settings in Windows to be able to see the file. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked. What is your computer make and model? If not a branded computer what is your motherboard make and model? Please download and run Driver View and upload a copy of the report it produces to your Sky Drive. To get a report on all drivers select Edit, Select All followed by File, Save Selected Items. http://www.nirsoft.net/utils/driverview.html Please provide a copy of your System

sorry already remove Memory Dumps have a backup solution?

I made the cCleaner suggestion so that you could provide a copy of the dump file after the next crash. We may still be able to move forward if you provide the information I requested in my previous message.

bsod again later if I do not will be deleted by CCleaner

We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible. WE NEED AT LEAST TWO DMP FILES TO SPOT TRENDS AND CONFIRM THE DIAGNOSIS. If you are overclocking (pushing the components beyond their design) you should revert to default at least until the crashing is solved. If you dont know what it is you probably are not overclocking. Zigzag3143.com http://sdrv.ms/15aVrn1

Please post a copy of your dumpfile as shared file to your Sky Drive with a link here. The dumpfile will be created at c:\windows\minidump. You may need to change your settings in Windows to be able to see the file. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked. What is your computer make and model? If not a branded computer what is your motherboard make and model? Please download and run Driver View and upload a copy of the report it produces to your Sky Drive. To get a report on all drivers select Edit, Select All followed by File, Save Selected Items. http://www.nirsoft.net/utils/driverview.html Please provide a copy of your System

We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible. WE NEED AT LEAST TWO DMP FILES TO SPOT TRENDS AND CONFIRM THE DIAGNOSIS. If you are overclocking (pushing the components beyond their design) you should revert to default at least until the crashing is solved. If you dont know what it is you probably are not overclocking. Team Zigzag3143.com

I'm sorry there is no minidump removed CCleaner :(

In cCleaner uncheck the box before Memory Dumps. Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key. Select File, Export and give the file a name noting where it is located. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload to your Sky Drive, share with everyone and post a link here. Please say if the report has been obtained in safe mode. Please upload and share with everyone copies of your System and Application logs from your Event Viewer to your Sky Drive and post a link here. To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file typ

Hi Rjxo, please, check this page Bug Check 0x50: PAGE_FAULT_IN_NONPAGED_AREA reported from this link " Bug check 0x50 usually occurs after the installation of faulty hardware or in the event of failure of installed hardware (usually related to defective RAM, be it main memory, L2 RAM cache, or video RAM). Another common cause is the installation of a faulty system service. Antivirus software can also trigger this error, as can a corrupted NTFS volume." let me know if this helps Elvis

Win key +"X">device manager>networking>find the driver>uninstall.  I have no idea where you get the new one.  Did you try the computer maker?

Yes it is

this is the new dmp file from the verifier

These crashes were related to memory corruption ( probably caused by a driver ). Please run these two tests to verify your memory and find which driver is causing the problem.  Please run verifier first.  You do not need to run memtest yet unless verifier does not find the cause, or you want to. If you are over-clocking anything reset to default before running these tests. In other words STOP!!! If you do not know what this means you probably are not 1-Driver verifier ( for complete directions see our wiki here ) 2-Memtest. ( You can read more about running memtest here )

is it a wireless driver?

Hi Ashraf, To better assist you with your concern, may we know if the issue has been resolved? Computer maker means the manufacturer of your computer or device. You should contact them and ask for the driver. We hope to hear from you.

Related to gdmwmprt.sys WiMAX Protocol Driver from GCT Semiconductor, Inc. Completely remove the current driver (or software) and install the newest driver available.  For instructions on how to do that Read all about updating drivers  here http://answers.microsoft.com/en-us/windows/wiki/windows_other-hardware/updating-a-driver/a5e6345e-af9b-4099-bef0-8d22254aa1c1?tm=1436753520149

networking as in Network adapters? i trired there but i cant find a driver named wimax. ive click update for all of the drivers there. verifier still cause the same bluescreen. what do you mean by computer maker?

Related to gdmwmprt.sys WiMAX Protocol Driver from GCT Semiconductor, Inc. Completely remove the current driver (or software) and install the newest driver available.  For instructions on how to do that Read all about updating drivers  here http://answers.microsoft.com/en-us/windows/wiki/windows_other-hardware/updating-a-driver/a5e6345e-af9b-4099-bef0-8d22254aa1c1?tm=1436753520149 how do i uninstall/completely remove the driver? and where do i find the new one? ive tried googling but im not sure where to dwnload or which one.

Hi Ken, The IRQL_GT_ZERO_AT_SYSTEM_SERVICE bug check has a value of 0x0000004A Have a Nice Day! Please reply if you face any concerns.

Thank you so much Jessen for your kindness reply! I will follow your instructions to see whether the problem can be solve. Anyway, thank you, have a nice day! Cheer!

These were Related to NNSStrm.sys Nano Network Security from Panda Security, S.L.  I would remove it and use MSE in its place http://www.microsoft.com/security_essentials/

Hi, The Windows 7 operating system may have been corrupted for a long time. To troubleshoot your concern, we suggest that you perform a clean install using an ISO file. You may refer to this link . It the system ask you for a product key and you don't remember it,  you may refer to the answer of Andre Da Costa on this thread . It's all about "How to install Windows 7 without entering your product key". Do let us know if you have any other concerns.

It does sound like some sort of hardware problem which may prove difficult to diagnose. BSOD while gaming. ntoskrnl.exe+4b094c http://social.technet.microsoft.com/Forums/en-US/w7itproperf/thread/504ab1e9-a81e-4292-b850-d88affcb5e74

Is this a Laptop and are the Vents blocked causing it to overheat? http://www.google.com.au/search?q=0x00000124&sourceid=ie7&rls=com.microsoft:en-AU:IE-Address&ie=&oe=&redir_esc=&ei=p4GqUKTZJYfWrQeMn4GYBg

Maybe it's a sound interface (Presonus Firestudio) connected to 1394 port ?

No! Asus P6T SE motherboard

Try their Forum. Blue Screen Of Death http://forums.presonus.com/posts/list/4303.page http://www.google.com.au/search?q=Presonus+Firestudio+bsod&sourceid=ie7&rls=com.microsoft:en-AU:IE-Address&ie=&oe=&redir_esc=&ei=dnmyUJz6KuiQiQeG44CAAw

I am having the exact same issue here. The PC has reboot three times since yesterday unexpectedly. 5.30.2017-5.31.2017 DMP Report HTML File (Copy and paste to a new HTML)

I've narrowed down the problems.. these blue screens only happen when I play High-end games. "A clock interrupt was not received on a secondary processor within the allocated time interval. " this the basic message it always seems to repeat.. Does this mean I need to update my Bios? It's all I can think of..

it happens on any game.. even 2d games.. also the scan said no problems

I've updated my bios and everything seemed to be working great.. but I downloaded a game to play and it started back up again.. I removed the game and I still receive them or random freezing (screen stays frozen.. doesn't transfer into a bluescreen)

Hi, Thank you for the reply. The error message relates to a hardware error pertaining to your computer's BIOS. I would suggest you to update the BIOS. NOTE: Modifying BIOS/complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk. Please contact the Computer manufacturer for assistance.

Hi, Thank you for the reply. I would have you refer the article: Windows hangs or freezes http://support.microsoft.com/kb/2681286?wa=wsignin1.0 If the issue still continues then I would suggest you to contact the game manufacturer.

Hi, Thank you for posting your query in Microsoft community! I understand that you get a blue screen error in Windows 7. I will try to help you with this. I would have you refer the link below: Resolving stop (blue screen) errors in Windows 7 http://windows.microsoft.com/en-US/windows7/Resolving-stop-blue-screen-errors-in-Windows-7 Please post back if you have any questions regarding Windows. I will be glad to provide you with the additional options available that you can utilize to get the issue resolved.

Thank you for the reply Sandeep. I have already performed the tasks that you suggested. Since my query, the computer has been fine.? If it happens again someone suggested using the original installation disk for win7 to do a repair. Do you think this may work? Regards, Neville

Hi Neville, Do you get a blue screen? This issue could have caused due to corrupt drivers in the computer. Method 1: I would suggest you to run a check disc to fix corrupt hard disc sectors and drivers. Check a drive for errors http://windows.microsoft.com/en-us/windows7/Check-a-drive-for-errors . Important: Data available on bad sectors might be lost when chkdsk tries to repair your hard disc. Method 2: I suggest you to update all the drivers. http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly You can also download updated drivers from the manufacturer’s website and install on your computer. Check with the hardware vendor for any updated hardware drivers or BIOS updates, or both. NOTE : Modifying BIOS settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS settings can e solved. Modifications of the settings

Hi, BugCheck 9F, {3, ffffe000825758d0, ffffd0016389ead0, ffffe0007f93e010} Implicit thread is now ffffe000`82259040 Probably caused by : ndis.sys ( ndis!ndisQuerySetMiniportEx+143 ) ndis.sys is a Windows component which means something else drove it into Fault. ALL further analysis points to other Windows components - see above. >[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)] 0  0 ffffe000841aa050 00000000 00000000-00000000 \Driver\wmbclass Args: 00000000 00000001 00000003 00000000 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)] 0 e1 ffffe00080f74670 00000000 fffff8037cd90d78-ffffe0008354be00 Success Error Cancel pending \Driver\vwifibus Be sure the system is fully updated for BIOS, chipset, and all drivers (which it seems to be). Check your startup programs. Could be the programs you are running are causing the instability. Rob - SpiritX

If any BSOD re-occurs can you provide the resulting dump file. The other issue may not be related so you may want to consider starting a new topic just on that issue.

Thank you for getting back to me and deciphering the error. I have the latest updates on pretty much everything.  I'm lucky since my unit is made by Microsoft as all the drivers come through them so I think I'm good as far as that goes. I have proceeded to uninstall Forticlient - it's a light-weight application so I wouldn't expect it to cause problems but we'll see. Additionally I have noticed that when I come out of sleep once in a while some of the network devices (wifi/LTE) don't function properly without an additional sleep cycle.  Other times I can't reboot the machine after coming out of sleep without holding the power button down to restart the system. About two months ago (I have had the system for almost 5 months now) I did a complete reinstall of Windows and my applications to see if this would fix anything.  Thus far my symptoms haven't resolved and if anything have gotten worse.

Also, the FortiFW2.sys is shown as an "unloaded" driver and this may indicate an issue with this driver especially as the ndis.sys is referenced in the error as shown by SpiritX. The FortiFW2.sys may be a driver for FortiClient. Can you uninstall, at least temporarily, FortiClient and see if the BSODs resolve.

The driver in the third error is SiRemFil.sys. Find the file (probably in c:\windows\system32\drivers) and right click - Properties - Details Public folder and copy the link from the address bar.

thanks for your reply but i had another blue screen error and it has deleted my  blue screen error reports and a few other things so i am not able to to send you the info you require and to be honest i have had all i can take trying to fix my pc sorry for wasting your time

I have tried method 1 with no success. I cannot do method 2  as I haven't saved a restore point early enough. Method 3 - the windows start up repair doesn't pick up any errors. Method 4 - I have already tried all the system restore options from the vista DVD, it didn't work. and I haven't re-installed Windows because I have service pack 2 and the Vista DVD won't let me. ps I have checked the hard disc for errors and found none. I have also updated all of my drivers where possible. . .

Hi Garydp, Based on the description, it appears that you are getting an error message "ntoskrnl.exe" is missing. I will be happy to help you in this issue. - Have you made any changes to the computer prior to this issue? Method 1: I would suggest you to disconnect all the external devices except keyboard and mouse, then try to boot the computer. However, you should still back up the files. If you have data files that are encrypted, you might not be able to access them after installing Windows Vista. If you've backed up your data files and then restored them after installing Windows Vista, you can delete the Windows.old folder. Hope this helps. Try the above steps and get back to us for further assistance. We will be happy to help you.

Clive: Please start a new topic/question for the issue with your system. It is extremely unlikely that a core Windows system file like ntoskrnl.exe is the real cause of the problem or millions of systems all over the world would be crashing - and they're not. This one crash dump hints at an audio driver but sometimes more than one crash dump is needed to zero on on the cause so if you have more recent crash dumps they would need to be looked at too.

I'm having the same problem on a Dell E5570. I don't know what made it start, but I think it was when Dell automatically updated some drivers. Crash dump here: https://1drv.ms/u/s!Au2sKQYv_Rfga6yadYkexfpNxmM APC_INDEX_MISMATCH ntoskrnl.exe+a44a0 OS Name Microsoft Windows 7 Professional Cheers, Clive

The troubleshooting step(s) you should do are to provide more information about your system and upload some recent crash dump files for analysis. Note that programs like BlueScreenView, WhoCrashed, etc. are accurate sometimes about the real cause of crashes but they are also often (usually) wrong about the real cause of the crashes.  The only way to get the real cause is to analyze some crash dump files. It is also extremely unlikely that any generic troubleshooting steps from some troubleshooting article are going to help but who knows - you might get lucky.  I guess we'll see how that advice works out. It looks like your system is generating crash dump files so you need to upload some recent ones for analysis: Full Path          C:\Windows\Minidump\ 041618-10358-01.dmp Describe in detail what this means, what drivers were updated, how you did the driver updates and why you did the driver updates: after upgrading Dell E7270 drivers Can you make the system crash anytime you want - like

Has anyone identified a fix for this issue?  We hard getting the same BSOD's on our Dell Latitude 7440's Regards, Sam

Hi Saka, This blue screen error were related to memory corruption that might be caused by device drivers. For us to resolve this problem, we recommend that you follow the troubleshooting steps provided on this article . It contains a guided walkthrough on how to troubleshoot/fix blue screen errors in Windows 7. Keep us in the loop with the result.

Persistent BSODs on Dell Latitude 7440 with this exact cause, ntoskrnl.exe+a44a0 is happening to around 200 units daily. All drivers are up to date per Dell. You mentioned millions, but we are 1 enterprise with this problem. The OP has this problem so it's kind of wide spread.

Here is a link to .txt file created using blue screen view. https://skydrive.live.com/redir?resid=817EDB6F54BBDAA5!171&authkey=!AKOuBmLk-O-WuDU&ithint=file%2c.txt

We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible. We prefer at least 2 DMP files to spot trends and confirm the cause. Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here If you have any questions about the procedure please ask

D Sorry but we need the actual DMP file as it says in the wiki.  Please upload it.

Check with Asus support, regarding the problem with Windows 8 recovery disc. http://support.asus.com/contactus.aspx?SLanguage=en Thanks

Hi rlabj1234, Welcome to Microsoft Answers. I would suggest you to use the below mentioned methods for resolution - Follow the steps to check for the Display Driver. Check if you have exclamation or cross marks alongwith the device driver in the device manager: Click Microsoft Answers Feedback Forum and let us know what you think

Also, can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site? The following link has information on using Windows Live SkyDrive: http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

Ever heard of Google? Click the link below: http://lmgtfy.com/?q=ntoskrnl.exe

Hi, What is the exact issue you are facing with ntoskrnl.exe? ntoskrnl.exe is the kernel image for the family of Microsoft Windows operating systems. It provides the kernel and executive layers of the Windows kernel space, and is responsible for various system services such as hardware virtualization, process and memory management, etc., thus making it a fundamental part of the system. It contains the cache manager, the executive, the kernel, the security reference monitor, the memory manager, and the scheduler, among other things.

Hi, Results verified by WinDBG, DumpCHK, and BlueScreenView. The Bug_Check was 4A CAUSE ntkrnlmp.exe which is a Windows component which means something else drove it into Fault. BugCheck 4A, {772b2772, 2, 0, ffffd000b0247b00} Microsoft MVP

Hi, If you need to check for malware here are my recommendations - these will allow you to do a thorough check and removal without ending up with a load of spyware programs running resident which can cause as many issues as the malware and maybe harder to detect as the cause. Microsoft MVP

Hi, BugCheck 3B, {80000003, fffff801c89debd8, ffffd00023660790, 0} *** WARNING: Unable to verify timestamp for WRkrn.sys *** ERROR: Module load completed but symbols could not be loaded for WRkrn.sys Probably caused by : WRkrn.sys ( WRkrn+4043 WRkrn.sys dated  4/11/2014  Webroot SecureAnywhere. Uninstall Webroot. List of anti-malware program cleanup/uninstall tools http://answers.microsoft.com/en-us/protect/wiki/mse-protect_start/list-of-anti-malware-product-removal-tools/2bcb53f7-7ab4-4ef9-ab3a-6aebfa322f75 Uninstallers (removal tools) for common antivirus software http://kb.eset.com/esetkb/index?page=content&id=SOLN146 Rob - SpiritX

FεlïXHα You have elements of "Webroot secure anywhere" and AVAST NOTE: May not have drivers later than 2007

I did the Driver Verifier but I couldn't get on to the normal boot mode without crashing as soon as I went in. So went into Safe Mode but it hasn't crashed yet so I don't  really know. I have all of the DriverVerifier BSoDs in the link below https://onedrive.live.com/redir?resid=2C352A0BA54EF102!720&authkey=!AFZNuk5dY0Xm9T8&ithint=file%2c.rar Thanks Felix There is really nothing helpful in these except to note that you still have webroot installed. If it hasn't been crashing during normal use, there is nothing more we can do. Just keep an eye on it and if it does crash, post the dump files and we'll take a look.

I did the Driver Verifier but I couldn't get on to the normal boot mode without crashing as soon as I went in. So went into Safe Mode but it hasn't crashed yet so I don't  really know. I have all of the DriverVerifier BSoDs in the link below https://onedrive.live.com/redir?resid=2C352A0BA54EF102!720&authkey=!AFZNuk5dY0Xm9T8&ithint=file%2c.rar Thanks Felix

F Still related to webroot and driver verified.  I would remove it and use the built in defender. To turn verifier off type verifier /reset from an elevated command prompt

These were inconclusive please run driver verifier to confirm the underlying problem Please run these tests to verify your memory and find which driver is causing the problem. If you are overclocking (pushing the components beyond their design) you should revert to default at least until the crashing is solved. If you don't know what it is you probably are not overclocking. Since it is more likely to be a driver please run verifier first. 1-Driver verifier ( for complete directions see our wiki here ) If verifier does not find the issue we can move on to this. 2-Memtest. ( You can read more about running memtest here ) Co-Authored by  JMH3143 .

Alright. It hasn't crashed yet, other then when I was creating a restore point and also doing a memtest at the same time, but anyways thanks :)

Hi, Please ignore the top section of the last reply which advised removing Norton and MBAM (SwissArmy) which I forgot to delete when I copied my malware template. Rob - SpiritX

Hi again ! I don't understand the problem because until today that I had blocked all the updates my laptop tried so many times to update the windows to 1709 version but when ever it was doing the process an error occurred and the updating was cancelled . plz help me with the problem with special thanks Soroosh

Hi Soroosh, This issue occurs if your computer is not up to date. For us to isolate the issue, we will need to ask you a few questions: Are you getting any error messages? What troubleshooting steps have you done so far? Any recent changes made prior to the issue? Is your computer up to date? We would recommend that you keep your computer up to date and the best way to do it is to turn on automatic updates. With automatic updates, you don’t have to search for updates online or possibly miss critical fixes or device drivers for your Windows PC. Windows Update automatically installs important updates as they become available. Here are the steps on how to do it: Select the Start button , then select Settings > Update & security > Windows Update. If you want to check for updates manually, select Check for updates. Select Advanced options , and then under Choose how updates are installed , select Automatic (recommended) . Feel free to contact us if you have further inquiries.

We appreciate your response. In order for us to isolate and provide you the best resolution, we would recommend that you answer the questions on the above post and you may also try the troubleshooting steps that were provided. Don’t hesitate to contact us if you have further inquiries.

I think I uninistalled this utility when I first bought the laptop (I thought it was bloatware) So maybe this was causing the issues. I will observe it and see if it appears again. Thank you very much sir, that might have been the solution

You're welcome, and good luck!

I added the link for the single dump file I found (.zip) at the bottom of my post

The minidump file did not show a particular third-party driver as causing the crash but it may be related to the iaStorA.sys which is the Intel storage driver and appears to be dated Jun 2014. Try updating the Intel storage driver: http://www.dell.com/support/home/ca/en/cabsdt1/Drivers/DriversDetails?driverId=CWF39&fileId=3594676841&osCode=WT64A&productCode=inspiron-15-5558-laptop&languageCode=en&categoryId=SA

Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via a public folder on OneDrive or similar site? Here's a link on using OneDrive:: http://windows.microsoft.com/en-ca/onedrive/share-file-folder If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time.

Hi, For BlueScreen troubleshooting methods using BlueScreenView and MyEventViewer see my replies if this thread - top 3 answers. http://social.answers.microsoft.com/Forums/en-US/w7repair/thread/c675b7b8-795f-474d-a1c4-6b77b3fcd990 ---------------------------------------------------- Hope this helps. Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.

Do you have ZoneAlarm or any 3rd party firewall installed? If so that could be the cause. Other main possibilities include the NIC and/or WiFi drivers. Norton and Broadcom have also caused this error. This Hotfix "Might" apply however do not use unless you are fairly sure. Using two Windows Filtering Platform (WFP) drivers causes a computer to crash when the computer is running Windows Vista, Windows 7, or Windows Server 2008 http://support.microsoft.com/kb/979278 Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.

Thanks for your help. It appears it was ZoneAlarm, the newest version.  After removing ZA, the BDOS's ended.

Thanks. I will look at all you said. Below is the dump file.  Does this mean netio is at fault? Jean Valjean Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Windows\Minidump\052910-21262-01.dmp] Followup: MachineOwner ---------

If ZoneAlarm is installed, the problem is most likely ZoneAlarm as in the following thread: http://social.answers.microsoft.com/Forums/en-US/w7repair/thread/b1937dcd-37f1-487a-a49d-3ee4434c8295 You could try disabling NetBIOS over TCP/IP or uninstall ZoneAlarm.

Glad to have helped. Good Work! Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.

Hi, References to Vista also apply to Windows 7. This is my generic how to for proper driver updates : This utility makes it easy to see which versions are loaded : DriverView - Free - utility displays the list of all device drivers currently loaded on your system. Hope this helps. Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.

We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible. WE NEED AT LEAST TWO DMP FILES TO SPOT TRENDS AND CONFIRM THE DIAGNOSIS. You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking. If you are overclocking stop.  (chances are if you dont know if you are, you are not)a To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder. The procedure: * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine. * Zip up the copy. * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this) *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply. Link for how to  upload below. http://www.wikihow.com/Use-SkyDrive To

Hi, Thank you for posting your query in Microsoft Community. Apologize for the delay in response. I would suggest you to refer the below link and check the suggestions provided by Patrick Barker and see if it helps. http://answers.microsoft.com/en-us/windows/forum/windows8_1-performance/critical-structure-corruption-error-frequent-bsod/bf3d933e-d312-482b-bac0-0e10d4243051 Hope this helps. If you face any issues with Windows, do get back to us. We will be happy to assist you.

Hi, Thank you for posting your query in Microsoft Community. Apologize for the delay in response. I would suggest you to refer the below link and check the suggestions provided by Patrick Barker and see if it helps. http://answers.microsoft.com/en-us/windows/forum/windows8_1-performance/critical-structure-corruption-error-frequent-bsod/bf3d933e-d312-482b-bac0-0e10d4243051 Hope this helps. If you face any issues with Windows, do get back to us. We will be happy to assist you. Will try it, il report back in couple of days

Anyone?

Please download and run Driver View and upload a copy of the report it produces to your OneDrive. To get a report on all drivers select Edit, Select All followed by File, Save Selected Items. http://www.nirsoft.net/utils/driverview.html Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload to your OneDrive, share with everyone and post a link here. Please say if the report has been obtained in safe mode. The request for a copy of this file is additional to answ

FR This was related to your 2+ year old athrx.sys Extensible Wireless LAN device driver from Atheros Communications, Inc..  I would install the newest driver available to start Irp is active with 5 stacks 3 is current (= 0xfffffa800a9a5540) No Mdl: No System Buffer: Thread 00000000:  Irp stack trace. cmd  flg cl Device   File     Completion-Context [  0, 0]   0  0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [  0, 0]   0  0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 >[ 16, 2]   0  0 fffffa8007e14050 00000000 00000000-00000000 Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for athrx.sys *** ERROR: Module load completed but symbols could not be loaded for athrx.sys \Driver\athr Args: 00016600 00000000 00000006 00000006 [ 16, 2]   0 e1 fffffa8007d018d0 00000000 fffff80003710210-fffffa80088a6380 Su

We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  WE NEED AT LEAST TWO DMP FILES TO SPOT TRENDS AND CONFIRM THE DIAGNOSIS. You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking. If you are overclocking stop.  (chances are if you dont know if you are, you are not)a To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  We need at least 2 DMP FILES to diagnose and confirm The procedure: * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine. * Zip up the copy. * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this) *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply. Link for how to

Here you have the MSinfo32 file and the DMPS http://sdrv.ms/1bWqIww

We need log files(called dump files) that tell us what lead to crash. Please share them with us for a better analysis of the problem. Instructions can be found here: https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/how-to-post-crash-dumps-after-blue-screen-of-death/5b11c5c7-5903-45b8-8348-0fbee6b2ba6e?tm=1517484313690 Please let us know if you need any assistance about posting dump files.

Each manufacturer has their own way of putting it back to out-of-the-box conditiion. Can only give you general info on it. How to put your Computer back to Factory Settings: You do not say whether you have a Vista DVD, or not. If you do, go into Bios/setup at startup/Power on by hitting F2 or Delete, depending on your type of computer, or you may have F12 to go into the Boot Menu, and change it there, and set the DVD to be 1st in the Boot Order, reboot with DVD in that Drive, load files, delete existing Vista partition, create new partition, formatt, install, etc. If a Manufacturer's Recovery DVD came with the computer, follow directions upon reboot via same Boot Order method above. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ If the computer manufacturer did not include Vista disk/s, there should be a Recovery Partition on your Hard drive. That is the way they do it now, most of the time. We are supposed to make the Recovery Disks ourselves, with instructions included in

Go to Control Panel>Administrative Tools>Event Viewer In Event Viewer Click on Windows Logs and then on System and there you will find the name of driver causing problem. Please send your minidump.dmp from C:/Windows for further analysis.

We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible. You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking. If you are overclocking stop.  (chances are if you dont know if you are, you are not)a To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder. The procedure: * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine. * Zip up the copy. * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this) *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply. Link for how to  upload below. http://www.wikihow.com/Use-SkyDrive To ensure minidumps are enabled: * Go to Start, in the Search Box type: sysd

https://rapidshare.com/files/ There are my dumps and nfo.

Yes. It will give me some more idea.

http://rapidshare.com/files/1124454502/DUMPs.rar In Event viewer I saw this: Log name:   System Источник:      Microsoft-Windows-Kernel-Power Date:          23.03.2013 17:30:48

Use this method to check for updates: Step 1 – type “Windows Update” in Search bar and click it. Step 2 – check for updates and install them. It will do you good. Step 3 – see the installed updates.

Updates are not required.My pc has 58 installed updates.

I uninstalled high definition audio x2 and then restarted my pc.When it's load sound is anable.How do I can totally removed sound driver? Sorry for my English.

Check your Audio Driver. It will be realtek or some other and after updating or uninstalling it see whether the PC crashes?

I must uninstall my realtec driver and check system for crash?I correctly understand?

You forgot to share it

https://skydrive.live.com/redir?resid=2517421A4D5CE63E!1085&authkey=!AOv7XyjSZTe4IpI https://skydrive.live.com/redir?resid=2517421A4D5CE63E!1086&authkey=!AA9VvOCpZMoHc98 Okay there's both of them

https://skydrive.live.com/#cid=2517421a4d5ce63e

Is AVG still installed? Looks like there's only 1 file on the hdd that belongs to it avgtpx64.sys If its uninstalled, use its removal tool to remove the rest of it. I would run the removal tool for trendmicro. If it's been uninstalled. Since it looks like there's a file TMEBC64.sys on the hdd that belongs to it If both are still installed, uninstall one. You should only have 1 firewall installed. Otherwise, they'll conflict

Upload the dmp files to Skydrive. Then post a link for them here