kernel32.dll download

Hi, · What is the exact error message you are receiving? · What is the make and model number of the computer? You may refer the links below: Error Loading Kernel. You Must Reinstall Windows: http://support.microsoft.com/kb/146419 Support for Windows Millennium Edition: http://support.microsoft.com/ph/6519

Hi, For more specialized assistance on this issue, you may post your query here Windows Server Forums http://social.technet.microsoft.com/Forums/en-US/winservergen/threads

Umm that error may mean something isnt compatible with 2000. What version of IE are you using?? IE 5 or 6? What service pack is on it Gail?

Hi Extermination Corporation, I see that you get some errors while playing games on xp. I will help you with this issue. 1.What is the make and model of the computer? 2.Which security software is installed on the computer? 3.Did you make any changes to the computer recently? : There could be a loss of data while performing a scan using Microsoft safety scanner to eliminate viruses if any. Let us know if you need further help with any windows issue. We will be glad to help.

Hi Extermination Corporation, Thanks for the reply. Create a new user account in Windows XP and check. You may create a new user account and try to play the game to check. Once the new user account is working fine, then copy the data from the old user account to the new user account. How to copy data from a corrupted user profile to a new profile in Windows XP : http://support.microsoft.com/kb/811151 Thanks.

Hi Extermination Corporation, Thanks for the reply. Boot the computer in safe mode and then perform a full computer virus scan. After the virus scan, restart the computer and then check for the issue. To start the computer in safe mode : http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true Run a full computer scan with the Microsoft Safety Scanner to make sure that the computer is free from viruses. Microsoft Safety Scanner : http://www.microsoft.com/security/scanner/en-us/default.aspx Safety Scanner Disclaimer : There could be a loss of data while performing a scan using Microsoft safety scanner to eliminate viruses if any. Feel free to post your query here on Windows Forums, we would be happy to assist you. Thanks.

I have multiple user profiles on my PC, because my first one got some kinda virus and after deleting it, it stopped working. This user profile that I use now is my main one and I have tried playing the game by using another profile. Didn't work. Thanks anyway!

My computer has ASUS M2N68 motherboard, nVidia GeForce 9600GT video card, 2GB memory, AMD Athlon 64 X2 Dual Core 5600+ processor etc. The security programs I have are AVG Anti-Virus 2012, ZoneAlarm and something called Advanced SystemCare. Haven't made any changes lately. The issue only comes with this game. Everything else works normally. I do have the game installed on my computer. I thought it's what is supposed to be done if one wishes to play a game.. About method 2, I have done that more than ten times with no help. My computer has no viruses. I have checked it with different online scanners and my trusty AVG. The clean boot didn't help either. Sorry it took so long to answer. I've been busy.

Unable to merge.  Refer to link: http://social.answers.microsoft.com/Forums/en-US/vistaperformance/thread/3ec7fe16-8441-41f2-924a-f0ed79504941/#ca00aad0-164d-4611-8b27-1836325bfe32 James Microsoft Answers Support Engineer Visit our Microsoft Answers Feedback Forum and let us know what you think.

Hi Igor, Kernel32.dll is loaded to protected memory space when the computer starts. Kernel32.dll is a system file, and if the file is corrupt then System File Checker scan should detect and repair it. Refer to the following article to run SFC scan: http://support.microsoft.com/kb/929833/en-us Keep us updated on the status of the issue.

Hi Igor, Uninstall all 3; Xerox WorkCentre, PaperPort and ABBYY FineReader. Install them one at time and check if it helps. Let us know the status of the issue.

Hi Igor, What is the make and model of the scanner? You may check if the scanner is compatible with your version of Operating system visit the following link: Windows 7 Compatibility Center Note: Enter the scanner model in the Search bar and select the category as hardware and look for the compatibility of the program and select the System Type as Windows 7. Also, refer this article for ABBYY FineReader: The parameter is incorrect / Cannot open TWAIN source http://knowledgebase.abbyy.com/article/493 You may check the error message or error code in event viewer. Refer the link below: Open Event Viewer: http://windows.microsoft.com/en-US/windows7/Open-Event-Viewer Hope this information helps.

Hi Kiran, Yes. I have done it yet.  I uninstalled all 3; Xerox WorkCentre, PaperPort and ABBYY FineReader. Install them one at time and check if it helps. No. It did not help.  The status of the issue is the same. Please see the description above. What do you think about it? Please, advice. Thank you very much.

Hi Winston, Yes. I have already checked if the scanner is compatible with my version of Operating system . No. This information did not help me. Thank you very much.

Hi Kiran, System File Checker scan have not detected the corrupted files. ------------ C: \Windows\system32> sfc / scannow Started system scan. This process may take some time. Start by scanning the verification phase of the system. Verification 100% complete. Windows Resource Protection did not detect violations of integrity. C: \Windows \system32> ------------ Thank you very much.

Hi Kiran, Thank you very much for you help.  I have checked this knowledge base article, but I have no idea about the solution.  I suppose this problem has came after the windows update. Hope, it will disappear after the next windows updates. If I find a solutions I let you know about it. Thank you very much again and have a great weekend.

Hi Igor, I would want you to check the following knowledge base article. Note that this article is not directed related to the issue at hand, but is similar. http://support.microsoft.com/kb/311075/en-us In the article mentioned above refer to the section ‘Cause’ of the issue? Sure the make the make and model of the device & operating system are different and the error itself. This article talks about the twain driver not working with any Twain applications but works with other software’s. You are facing a very similar issue where the scanner works with Xerox but not with Paperport and ABBYY FineReader. ‘The scanner still works with its own software but does not work with any TWAIN applications.’ Hope the information helped.

Hi, Office 365 System Requirements state that it is for Windows 7 and above, not Vista. https://products.office.com/en-us/office-system-requirements?legRedir=true&CorrelationId=167eb9e6-4421-4b90-b384-c7c2dda73779 Operating system PC: Windows 7, Windows 8, Windows Server 2008 R2, or Windows Server 2012 Mac: Mac OS X 10.6 or later Cheers.

Hello areyouserious, Palcouk suggest to uninstall the two programs as the kernel32.dll seems to be corrupt. Uninstall and reinstall from the original media for the two programs will write over the affending error and reinstall a new version that isn't corrupt. Your other option would be to do a system restore to a point where the programs were working correctly. To choose a System Restore point, ·         From the Desktop click the Pearl (start) button ·         In the Search Field type “System Restore” and hit enter ·         Once System Restore is open, select the option “choose a different restore point” and hit next Once on the next screen, pick a restore point to go back to when it last worked for you. Once you select the restore point, click next, then select finish, this will start the restore process. Please reply back with an update. Thanks, Marilyn Microsoft Answers Support Engineer Visit our Microsoft Answers Feedback Forum and let us know what you think

it is fully compatible with vista and wasn't designed for win2000. and why would I want to uninstall these programs? that wouldn't solve anything. the problem is that I can't get them to work. what good does uninstalling them do me?

Uninstall the two programs causing the problem Wasnt ProtoolsLE released in 1999, and subsequently discontinued? thus there may have been no bug fixes or updates (And if 1999 was probably designed for win2k?)

Hi Grace, Thank you for posting your query in Microsoft Community. Please follow below steps and check if it helps. Method 1: Run SFC Scan trice as it can fixes the issue automatically. Hope these information helps, please get back to us for future support, we’ll be glad to assist you further. Thank you.

Thank you for the response! Sadly your suggestion did not work. Either way my computer ended up crashing entirely due to unrelated reasons and I currently have it getting fixed by a professional, so I suppose this post is no longer necessary.

Hello, I had exactly the same error as jomarle55 but with Fix-it Utilities Pro 14. I resolved it by desinstalling "Microsoft Visual C++ 2010 x64 Redistributable" & "Microsoft Visual C++ 2010 x86 Redistributable". Fix-it downloads them and installs them so be sure to be connected during installation. Enjoy !

Hi Jomarle55 , 1. Which Microsoft Fixit did you try to run? 2. What do you mean when you say “ download a disk”? Did you try to download the setup files for Fixit utility? 3. If so, where did you download the file from? If you are receiving the error message when trying to install the software, you may try the following steps and check if it helps: Method 1: You may try running the fixit from the link and check if it helps: Fix problems with programs that can't be installed or uninstalled Method 2: You may try performing a clean boot and check if it helps: You may refer the following KB article to put the computer in clean boot: How to configure Windows XP to start in a "clean boot" state Note: Make sure you put the computer back to Normal Startup once you are done with the troubleshooting.

my windows operating system is windows xp professional ,version 5.1(build 2600.xpsp_sp2_rtm 040803-2158-service pack 2)

Hi Arif, This error usually occurs for Windows XP, what is the version of Windows Operating System you are using? You can check for the version of Windows Operating System using the steps given in the link below. Which Windows operating system am I running? http://windows.microsoft.com/en-us/windows/which-operating-system Let me know the asked detail, we will assist you further.

Hi Arif, Thank for the reply. I suggest you to follow the steps given in the link below. https://support.skype.com/en/faq/FA12388/why-am-i-getting-a-fatal-error-kernel32-dll-when-i-try-to-launch-skype Write to us if you have any other issues.

Hello marcelt, Thank you for your reply back! When are you being notified of Kernel32.dll?  Are you getting any other error codes when you are notified?  I know you advised you had no luck with a system restore,  did you try to log in Safe Mode and perform a system restore? Since you have Norton for your antivirus, disable the software and see if you are still getting an error message.  Again I don't know when you are being notified of Kernel32.dll file, but I found a link with a user who had a similiar issue.  Please let us know status.  Thanks! Explorer Has Caused An Error In Kernel32.dll http://social.answers.microsoft.com/Forums/en-US/vistaprograms/thread/ffc54734-9882-4ae0-803f-548ee7b42f7a James Microsoft Answers Support Engineer Visit our Microsoft Answers Feedback Forum and let us know what you think.

Hello, I appreciate your expedient response.  I tried the system restore yesterday and this morning I tired the sfc/scannow option as well.  With no luck!  I have Norton Antivirus suite.  Nothing has worked thus far!  Do you have any other advice repairing the kernel32.dll file!  Please advise. Thank you very much for your assitance.

Hello marcelt, Thank you for using Microsoft Windows Vista Forums. Are you receiving any errors in regards to this?  Have you made any changes to your operating system recently?  I have added some information below that I hope will assist.  Please let us know status.  Thanks! This will describe how to use the System File checker tool and System Restore. How to repair the operating system and how to restore the operating system configuration to an earlier point in time in Windows Vista http://support.microsoft.com/kb/936212 This might help you sort out your right-click problem. ShellExView v1.18 - Shell Extensions Manager http://www.nirsoft.net/utils/shexview.html Have you checked your machine thoroughly for malware infection? As well as using a good Anti Virus program I see lots of recommendations  for programs like - SuperAntispyware http://superantispyware.com/ Malwarebytes' Anti-Malware http://www.malwarebytes.org/mbam.php James Microsoft Answers Support Engineer Visit our Microsoft

Hi cricketer_1, Did you make any software or hardware changes on the computer prior to this issue? a) You may follow this link and check if it helps. "STOP: C0000221 unknown hard error" or "STOP: C0000221 STATUS_IMAGE_CHECKSUM_MISMATCH" error message occurs b) You may also contact the computer manufacturer to check if they can provide you a recovery disc. http://h10025.www1.hp.com/ewfrf/wc/siteHome?cc=us&lc=en Hope the information helps. Please post back and let us know.

Hi Debleena, Thanks for your reply. The HP Support website unfortunately did not have any links in providing my recovery disk. I did have a recovery partition and restored my PC to the factory settings (Windows XP SP2) using HP PC Recovery (F11). My C: was dirty and I ran a chkdsk /f /r and it was working okay after the clean. It was working fine until I was updating Windows. Many of the Microsoft Windows updates failed (wasn't even trying to install SP3 yet) and it told me to restart my computer. After the reboot the Windows XP splash screen loaded and after that the system hangs. I tried pressing F8 to restore the system to last known good configuration but again the system freezes after the Windows XP splash screen. I tried rebooting in safe mode, but the system hangs at black screen with Safe Mode in 4 corners with (XP (R) Build 2600.xpsp_sp2_qfe.090206-1236: Service Pack 2) at the top. I am only able to move the cursor, and that's it. Is there any way I can fix this without the re

And the computer is not connected to the Internet

It was not a crash it is an error message

The reason I have 4 routers is because I have 30 devices that connect to it and kernel32.dll error is not a crash it is not the blue screen error it is a popup

We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible. Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here If you have any questions about the procedure please ask Please read this wiki to find out how to find and upload your event viewer logs

It was a crash and if it is not connected to the internet why do you have a router? We need much more info.

Hi bekfmul At what stage in the installation does this error come up? Try these steps and check if it helps: Step 1: SFC Scan Microsoft Answers Feedback Forum and let us know what you think.

Uma- Thx.  I ran the SFC scan and it straightened some things out.  Was able to install the software that was aborting earlier.  Thank you for your help.

I tried this and it still doesn't work. I tried to install the latest version, yet Vista says the updated does not apply to my system.

Can you please explain how creating a new user account will resolve an issue with the Microsoft LifeCam software application not working? Again the camera itself works with skype and other applications. It is specifically the LifeCam Application download from Microsoft.com that does not work. There is only one account on this computer (Admin) and I don't want to risk loosing all my outlook email by following steps that won't fix a faulty application install. Thank you

So its been 2 months and I'm still waiting for a response from Srimadhwa B (perhaps he's been laid off) and a way to fix this paper weight that is sold as a webcam with Windows XP compatibility. It comes down to an Install package issue, the install packages needs to be fixed on microsoft's end. They have 2 install packages: 1: Installs but I get the error: AppName: lifecam.exe     AppVer: 3.60.253.0     ModName: kernel32.dll ModVer: 5.1.2600.6293     Offset: 00012fd3 2. Is a workaround diver that gets the software installed and I don't get the kernel32.dll error any more, BUT now the Webcam is not detected by any of my USB ports. I'd prefer to get a fix for the workaround driver as all efforts to fix the original install do not resolve the kernel32.dll error. Can someone help me with getting the Workaround Driver provided by Microsoft to start detecting the webcam?

these workaround steps were provided in the links previously suggested. i tried the registy cleanup, clean boot, disable security software, etc. the application is still not working.

Hi, You may create a new user account and check the status. Once the new user account is working fine, then copy the data from the old user account to the new user account. How to copy data from a corrupted user profile to a new profile in Windows XP : http://support.microsoft.com/kb/811151 Thanks.

Hi, You may refer to this article and check if this helps. Troubleshoot failures to find new LifeCam hardware: http://support.microsoft.com/kb/929087 Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: How to back up and restore the registry in Windows For Windows XP: 322756 ( http://support.microsoft.com/kb/322756/ ) Thanks.

Hi Raven Jinn, Thank you for posting this question in Microsoft Community. To provide an appropriate resolution, I would need more information from your end. 1. Which security software is installed? 2. Did you make any changes to the computer prior to this issue? You may refer to these articles and check if this helps. Troubleshoot failures to find new LifeCam hardware: http://support.microsoft.com/kb/929087 To do so : Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: How to back up and restore the registry in Windows For Windows XP

I have tried all the workarounds provided in the two links. Nothing works. The problem is not with the camera itself, it is with the LifeCam Application on Windows XP. The Camera Works with other applications such as Skype. But the LifeCam Application does not work on my XP Machine. What other steps can we take to correct the LifeCam Application Software as it does not run correctly on Windows XP? From what I have seen on the Web this has been a regular issue and has not been resolved for many users. Thank you, Rose

I have Norton Anti Virus installed on the computer. I have not made any changes that I am aware of to the computer prior to the LifeCam install. What kind of changes would you been looking for?

Hi, Thanks for the reply. 1. Were you able to follow the steps from the articles provided in my previous reply? Method 1. Boot the computer in a clean boot state and check if this helps. A clean boot helps to verify if any third party application service or startup item is causing this issue. How to configure Windows XP to start in a "clean boot" state : http://support.microsoft.com/kb/310353 Clean boot disclaimer for Win XP: Note: After clean boot troubleshooting, follow the “ Steps to configure Windows to use a Normal startup state ” in the provided link to return the computer to Normal startup mode. Method 2. You may disable the security software temporarily and check if this helps. Disclaimer : If you have to temporarily disable the antivirus to install other software; you should enable the antivirus as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to virus attacks. Feel free to post your

adobe evidently messed up because i had a version 11.something that kept trying to autoupdate to the latest... while the one above may be the last official supported version, they did release another that installed just fine... since i wrote the above, i've dug deeper and deeper into the problem... specifically it stems from the installer having been changed to use this function instead of the older locatedll (IIRC) function... flash still works just fine on w2k... my digging finally lead me to a thread in adobe's forums and a bug entry in their bug tracker... someone there found a wrapper or two which wrap the kernel32.dll file and provide missing functions... i grabbed one and was easily able to install the FF/Other and IE/AX flavors of flash player 11.2.202.233 released on Apr 15th, 2012 if i'm reading http://helpx.adobe.com/flash-player.html correctly... the problem with sticking only with older versions is the bugs and security holes in them that are exploited daily with no obviou

Yes, but aren't the WIndows vulnerabilities since July 2010 that also affect Windows 2000 wide open? Not all of them need a vector like Flash, Java, Office etc.

I'll just post a link to the workarounds in case anyone else wants it: http://forums.adobe.com/thread/965334 Given that Windows 2000 went out of support and hasn't had any security updates from Microsoft since July 2010, I'm puzzled about why people are so concerned about having an up to date Flash Player. Any exploits are likely to be totally confused.

Given that Windows 2000 went out of support and hasn't had any security updates from Microsoft since July 2010, I'm puzzled about why people are so concerned about having an up to date Flash Player. Any exploits are likely to be totally confused. not that i've seen... there are critters out there attempting flash, pdf and java exploits all in one go... if any one or more of those three are successful then multiple additional critters are pulled down and installed... the OS is detected and passed along in the data passed when the exploits are found to be working... this way the necessary versions of whatever nefarious critters can be installed...  plugging the holes is one of the first steps in preventing infestations... detecting the bad traffic is the first step... this is where groups like Emerging Threats and the SourceFire VRT along with many others come into play... flying blindly in the middle of the highway is how one gets quickly run over ;)

Yes, but aren't the WIndows vulnerabilities since July 2010 that also affect Windows 2000 wide open? Not all of them need a vector like Flash, Java, Office etc. possibly but this is where perimeter firewalls with intrusion detection come into play... especially those which react to the intrusion and block further traffic to/from that IP... internal infections are another matter but they, too, can be caught with an internal looking IDS/IPS and tools such as OSSEC... in any case, flash, pdf, and java are required for just about all internet comms these days... one only need to have an installed vulnerable java and/or flash and visit a site with unvetted ads or even just opening an email with a link to a nefarious site to be hit by a drive-by infestation... the email one being a social engineering form and the other being an unknown drive-by... blackhole and incognito are two prolific critters out there and they appear to be sharing code and possibly a base toolkit... having up to date ve

What version of Flash Player are you trying to install? According to Adobe the last version to be supported on WIndows 2000 is 10.1.102.64. There is a link to download that on this page: http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html Update: You might find it easier to download from FileHippo http://filehippo.com/download_flashplayer_ie/history/4/ You could find a later version there which still works. The SetDllDirectory function is only present in XP or later. It looks like Adobe have added this to address a library loading vulnerability.

If you have not installed Service Pack 3 yet, you will not be running the current version of Skype since SP3 is a requirement: https://support.skype.com/en/faq/FA10328/what-are-the-system-requirements-for-skype You might be able do download and install Skype, but it will not launch and you will see a message like this: Fatal Error Failed to get proc address for GetLogicalProcessorInformation (kernel32.dll) That is because the GetLogiclProccessorInformation was introduced in SP3 (which has been available for almost 5.5 years). Of course if the MS Answers forums would prompt for fundamental system information when a new question is asked - like 'What is your XP version and Service Pack' we would know all this already. Dear Elderl Thank you very much for your advice which was so effective in correcting my problem. Thanks also to those who gave me the same advice. I am indeed grateful. Optician .

Good job!

OS XP pro.  IE8 Having formatted Hard Drive and reinstalled XP Pro which also installed IE6. Keep getting cannot find Kernel32.dll. when I want to add updates. Have managed to update to IE8. but the error message still appears. This also prevents download of SKPE. Help appreciated.. Please post the exact syntax of the error message you're seeing.

If you have not installed Service Pack 3 yet, you will not be running the current version of Skype since SP3 is a requirement: https://support.skype.com/en/faq/FA10328/what-are-the-system-requirements-for-skype You might be able do download and install Skype, but it will not launch and you will see a message like this: Fatal Error Failed to get proc address for GetLogicalProcessorInformation (kernel32.dll) That is because the GetLogiclProccessorInformation was introduced in SP3 (which has been available for almost 5.5 years). Of course if the MS Answers forums would prompt for fundamental system information when a new question is asked - like 'What is your XP version and Service Pack' we would know all this already.

i'm getting the same error, (the system dll. kernel32.dll was relocated in memory.  the application will not run properly.  the relocation occurred because the dll dynamically allocated memory occupied an address range reserved for windows system dlls.) but it happens to me on most software on my computer.  i tried to system restore, but when i click on the link, nothing happens.  i also can't open the help section, and control panel.  i've run sfc/scannow, and the results were i have corrupt files, but i didn't get a list of what files were/are corrupt.  i tried cmd.exe to get a cbs.log, but got a message that i'm not authorized, even though i tried after clicking run as administrator.  is there anything i can do to fix this, will i have to wipe my hard drive clean, and reinstall everything? thanks s jordan

Hi Morris, This issue might occur kernel32.dll is corrupt that is used for programs such as Internet Explorer. Is the issue specific for Internet Explorer? If this file is damaged, deleted, or removed, the system will no longer work correctly. If a program or a service accesses User32.dll incorrectly, the program or the service will not work correctly. Let’s reset the Internet Explorer settings to try and fix the issue. Refer to the link to do so: To open Internet Options , Press Windows+R keys and type “ inetcpl.cpl ”. Hit Enter . http://windows.microsoft.com/en-ca/internet-explorer/reset-ie-settings#ie=ie-9 Note : The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature. You would also have to re-enable add-ons after

What OS and computer are you running? Do you have all the updates installed?

Make sure you have Windows XP Service Pack 3 installed. It's still available from Microsoft here: http://catalog.update.microsoft.com/v7/site/Search.aspx?q=windows%20xp%20sp3 Although, you need to be running Internet Explorer v6 or higher to access the Microsoft Update Catalog. I just installed Viber on Windows XP 32-bit with SP3 today.  It does work.

Whaat?You using Windows 32bit?Go to shop and buy the new 64bit computer, and problem are solved! :)

Hi, This can be due to older PCs that have older graphics chipsets that do not fully support DirectX 9.0c (specifically Pixel Shader). Such a system can fail when enumerating the effects. A work around would be to move the files starting with “04Geometric_” from the following location: C:\Program Files\Microsoft LifeCam\Effects\Visual I would recommend creating a folder in the ‘ Effects ’ folder titled ‘ VisualBackup ’. C:\Program Files\Microsoft LifeCam\Effects\’VisualBackup’ Once you have created that folder, move the files starting with “ 04Geometric _” into that new location. Hope this helps.

I have to post this txt file in 2 parts because I keep getting a msg that I have gone over 60,000 characters. Here is Part 1 of 2:

Hi, Have you tried System Restore before at the time Life-cam worked? If not, I would suggest you to perform system restore and check with the issue: How to restore Windows XP to a previous state http://support.microsoft.com/kb/306084 Note System Restore does not affect personal files, such as e-mail, documents, or photos. You can only restore files that you have deleted if you have made backups of those files. Hope this helps.

I tried everything you suggested and I still have the same above error. There were no changes done to the pc or software. In fact the pc was running and the camera was on when it happened. One second the camera was working the next my monitor had nothing but a grey screen. I had to use the reset button to reboot my computer.  The error above is the complete error I get everytime I try to run the Lifecam EXE. I will try to post the txt file it saved but I don't know if it will fit.

I tried what you suggested and it still gives me the same error.  I've checked to see if my kernel32.dll and kernel32.dll**32 is in their respective folders and they are.My computer just turned a year old so I don't how it could be "old". I choose to use xp 64 bit instead of these "new" windows. I don't like them. But that's a whole different subject. My camera works. I've tested it. The visuals work fine. But the program "lifecam.exe" just don't work. The error it complains about is that it has an problem and wants to close and then I get this message AppName: lifecam.exe     AppVer: 2.4.542.0     ModName: kernel32.dll ModVer: 5.2.3790.4480     Offset: 0002237e So it's having issues with the kernel32.dll. I have tried everything I could possibly think of to fix this issue and apparently the exe is corrupted and requires windows to be re-installed. That I am not doing again. It takes me literally all day to get my computer back up and running to the way I had it prior to these issues.

Hi, 1. Are you aware of any changes to the computer, prior to the issue? 2. What is the complete error message? Perform the steps provided in the article: Resolve compatibility issues between LifeCam and other programs http://support.microsoft.com/kb/953692 Hope this helps.

Part 2 of 2:

I have clicked the link but the page cannot be found.  Is there an updated link that you could send to me please?

Hi, Thank you for posting your question in Microsoft Community. I will assist you in resolving the issue installing the Office 2010. Before we start the troubleshooting, provide us more information to help you better. 1. Are you able to install other applications in the computer? Try installing the Office Clean Boot mode and verify the results. Check this KB article to start the computer in Clean Boot mode: http://support.microsoft.com/kb/929135 Note: After the troubleshooting, restart the computer in normal mode. You may also try installing any other application and check the results. Reply to us with the results to help you better. Thank you.

Hello. Thank you for your reply.  I tried this and it still did not work. It is not actually Office 2010 but it is actually Office Professional 2013. I have heard this is not compatible for Windows Vista. Is this the case? I have Vista. Will I be able to have this fixed or should I seek a refund? Leisa

hI , i am trying to install Office Professional Plus 2013, But getting same error message. The Procedure entry point K32 GetProcessImageFileNameW could not be located in the dynamic link library KERNEL32.dll Hi, The following error message 'K32GetProcessImageFileNameW’ occurs if you are trying to install Office 2013 on an unsupported Windows operating system. Office 2013 is not compatible with Windows Vista or previous version. It can be only install on Windows 7 and later version of operating system. For more information related to Office system requirements you may refer to the link below: http://office.microsoft.com/en-us/products/office-system-requirements-FX102921529.aspx#Suites I hope this helps. If you need any further information, you can always reply and I’ll be happy to help you. Thank you.

I have tried to complete a clean boot and troubleshoot the issue and it is still not working.  Can you please advise what to do next or please provide me with a link that will let me download the software that I have already paid for? Thank you.

I have tried to complete a clean boot and troubleshoot the issue and it is still not working.  Can you please advise what to do next or please provide me with a link that will let me download the software that I have already paid for? Thank you. Hi, Thank you for replying. Check if the Office Installation setup file is running in compatibility mode. To do that, Save the setup file on the desktop. Right click on the Setup file and then click on properties. In the Properties window, click on Compatibility tab. Under Compatibility tab uncheck “Run this program in compatibility mode for” and click on OK. Hope this helps to resolve the issue. Reply to us if you need further assistance. Thank you.

hI , i am trying to install Office Professional Plus 2013, But getting same error message. The Procedure entry point K32 GetProcessImageFileNameW could not be located in the dynamic link library KERNEL32.dll

Hi, Thank you for replying. Office 365 is not compatible with Windows Vista. You must install Windows 7 or Windows 8 to use Office 365. In case you have purchased the Office from the Microsoft Store, check the link for the refund process and check if it helps: http://www.microsoftstore.com/store/msstore/html/pbPage.Help_Return_Exchange Thank you.

I have tried to complete a clean boot and troubleshoot the issue and it is still not working.  Can you please advise what to do next or please provide me with a link that will let me download the software that I have already paid for? Thank you. I am having the same issue and frustration levels are rising!!

​ Hi , Did you make any recent changes on the computer prior to this issue? Method 1: I would suggest you to run the troubleshooter and check if it helps. Fix Internet Explorer add-on problems when IE hangs or freezes http://support.microsoft.com/mats/ie_freezes_or_crashes/en Method 2: If the issue persists, I would suggest you to try the steps in the article and check if it helps. Internet Explorer does not start or stops responding http://support.microsoft.com/kb/926449 Disclaimer: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature. Note: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss. Method 3: To resolve the issue with slow per

Good morning Subscription had expired before BT/McAfee installed. Norton Removal Tool was used plus restart before new install. Laptop was my elderly father's and was in such a mess with programmes/extremely slow running etc it was more effective to start again. It was pre-installed again and that was the version removed (see answer to Q.2). BT/McAffe is inclusive or chargeable depending on which broadband package you choose from BT. Thank you Paul

Hi Paul, First let’s run Internet Explorer in no add-ons mode to check if this issue appears. a. Click Start and then click on Run . b. In the Run prompt, type iexplore –extoff and press enter to open Internet Explorer in no add-ons mode. If the error doesn’t show up in no add-ons mode, then it has to be a third party add-on or a toolbar on Internet Explorer that’s causing the issue. I would suggest you to disable the add-on and uninstall the toolbar. http://windows.microsoft.com/en-in/windows7/how-to-manage-add-ons-in-internet-explorer-9 http://windows.microsoft.com/en-in/windows-vista/uninstall-or-change-a-program Note: The steps mentioned in the above links are applicable to Windows Vista and Windows 7. If the issue appears on Internet Explorer no add-ons mode, then it’s clear that the security update installed on the computer is causing the issue. You may consider uninstalling it for time being. Please follow http://windows.microsoft.com/is-is/windows-vista/remove-an-update to unin

Good morning I must have activated pre-installed Norton because I can remember messages appearing asking me to renew subscription after a while and I didn't purchase a new subscription - clean install was on or about 27 August 2011. As Norton free trial period is usually 3 months it must have expired at the end of November 2011. Not paying for McAfee as it is included in the level of broadband package I have. I have checked Programs and Features and Google Toolbar (for IE) is installed but it doesn't appear on my IE browser (install date 12 January 2013) so it hasn't been "activated". Thank you

IN RE LAPTOP #1: 1. After completing the clean install of Windows "18 months ago" (i.e., c. September 2011?), did you Activate the originally-preinstalled Norton application (possibly free-trialware) or did you purchase a new subscription?  [Generally speaking, you only get one (1) shot as such preinstalled security apps.] 2. How long had the Norton subscription (or free-trial period) been expired before you installed the BT/McAfee suite? 3. Are you paying for the BT/McAfee suite installed on Laptop #1? 4. Did you also "drive-by" install Google Toolbar (for IE) when you updated Flash Player?

So you do NOT see the behavior (error) when you start IE9 in No Add-ons mode, is that correct? Would you be interested in replacing the BT/McAfee nonsense [IMHO] with a more reliable, less problematic application that's also free (i.e., Microsoft Security Essentials )? <= THAT'S JUST A QUESTION, NOT A SUGGESTION (at least for now)!

Please answer each of the following [admittedly tedious] diagnostic questions in a correspondingly-numbered list in your very next reply, preferably Start | Control Panel | Programs and Features | View installed updates (in left-hand menu)

Good morning Thank you for your response. Here goes with the information you asked for - as this affects both my laptops the answers relate to both. 1.  (a) Laptop 1 November 2008 - Laptop 2 February 2008 (b)Both use Vista 32-bit. 2.  BT NetProtect Plus in association with McAfee - on going subscription started October 2012 - includes firewall and anti-spyware. 3. & 4.  Norton was pre installed on both laptops but uninstalled prior to NetProtect Plus installation. 5.  All updates mentioned have been installed on both computers and reinstalled on laptop 2 following Windows clean install (see answer to Q.9). 6. No working Java detected on either laptop. 7. Aobe Flash Player v11.7.700.169 installed on both laptops. 8. Chrome and never used and this is only on laptop 1 (forgot to untick box when updating Flash Player) - IE only on laptop 2. 9. Laptop 1 clean install 18 months ago - laptop 2 clean install 1 month ago. 10. Haven't used "Registry Cleaners" on either laptop. Hopefully I have s

Hello Kevin Thanks for the response, just checking now and will let you know shortly Paul

Hello  Kevin Looks like the add-ons/toolbar are the problem - need to look at them as nothing has been added or changed on them for months so not sure why all of a sudden now the problem has happened. In no add-ons mode no kernell issues soon as I open a separate tab with add-ons included kernel issues start. Thanks Paul

Note: We can only troubleshoot one (1) computer at a time. Let's work on Laptop #1 first, please. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 1. Had your Norton subscription already expired by the time you replaced it with BT/McAfee suite in October 2012? 2. Did you (a) uninstall the Norton application AND THEN (b) download/run the Norton Removal Tool & reboot (c) BEFORE you installed the BT/McAfee suite? 3. Why did you do a "clean install 18 months ago?" 4. When you did the clean install, was the OEM-preinstalled Norton application installed again? 5. Is the BT/McAfee suite a freebie or...?

Hi DerrickJackson, 1) When exactly do you get this error message? 2) What is the complete\exact error message that you get? 3) Do you remember making any changes to the computer prior the issue? Get back to us with more information so that we can assist you better. Suggestions for asking a question on help forums http://support.microsoft.com/KB/555375 Hope this information helps.

I Have made a recent software on the system

I have windows7, and I'm facing this problem while downloading a mobile software

Hi, 1. When exactly are you receiving this error message? 2. Have you made any recent software or hardware changes on the system? 3. Are you able to boot to the system in normal mode? Method 1: If this a recent issue, then you may try performing a system restore to a restore point before you were experiencing the issue. Note: When you perform System Restore to restore the computer to previous state, programs and updates you have installed are removed. To perform System restore, you may refer the following link: How to restore Windows XP to a previous state Method 2: You may also run SFC scan on the computer which would scan for corrupt system files on the computer and replace them. The scan may take some time, so be patient. Windows will repair any corrupted or missing files that it finds. If information from the installation CD is needed to repair the problem, you may be prompted to insert your Windows XP installation disk. a. Click Start, click Run, type cmd , and then click OK. b. I

Please repost your question in the Programs Forum at: http://social.answers.microsoft.com/Forums/en-US/vistaprograms/threads . Good luck! Lorien - MCSE/MCSA/Network+/A+ --- If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.

Hi, Try reinstalling the toolbar. It's possible that uninstalling/reinstalling will fix the problem (whatever it was.) Don

Hi, Determine which "third party module" (probably a browser add-on) is involved. Start Internet Explorer without add-ons by right-clicking the IE icon on the desktop. Choose Start without add-ons. or from Start> Programs> Accessories> System tools> Internet Explorer (no add-ons) If the problem goes away, an add-on is causing it. To determine which add-on is causing the problem see: IEBlog  Troubleshooting and Internet Explorer’s (No Add-ons) Mode: http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx Windows Vista Help- Internet Explorer add-ons frequently asked questions: http://windowshelp.microsoft.com/Windows/en-US/Help/e85a03aa-c7c6-428e-9891-67ea76df9b7e1033.mspx Don

Hi, I have reinstalled the toolbar, and the problem remains. Regards.

Hi, I chose start and  followed your instructions, and it shows Start> Programs> Accessories> System tools> Internet Explorer (no add-ons). The problem seems to arise if I use www.nectar.com toolbar. I have uninstalled this toolbar, and the problem seems to have gone. I have used this toolbar many times in the past without any problems, so I cannot understand why it is happening. Regards.

I know this is a really old post, but for people having the issue now, another option is to use VMware and run Windows 95 on it. I am a big classic game fan and I find it best to run a game on its original operating system. Its worth a try for any other classic gaming enthusiast.

Hi, Which operating system are you using? If you have Windows 7 or Windows Vista on your computer, then you will not be able to play this game as the game was built for older versions of Windows. If you are using Windows 7, you can download and install XP mode on your computer and then install the game on XP mode. Refer these links for more information about XP mode: http://www.microsoft.com/windows/virtual-pc/download.aspx http://www.microsoft.com/windows/virtual-pc/ http://windows.microsoft.com/en-US/windows7/help/videos/using-windows-xp-mode Regards, Afzal Taher-Microsoft Support. Visit our Microsoft Answers Feedback Forum and let us know what you think.

Well my computer is running Windows XP so yeah. :|

Hi, 1. Do you remember making any changes to the computer prior to the issue? 1. What troubleshooting steps have you already tried? Please  try the following methods if hasn't already tried. Method 1: keep the computer in a clean boot and check for the issue How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7 http://support.microsoft.com/kb/929135 Note: Please go through step 7 of the Kb to keep the computer in normal startup after fixing the issue Method 2: Reinstalling Windows is the best option to fix the issue; you can also try by performing system restore to a system restore point where the computer was working fine. Make sure that you take a backup before performing reinstalling Windows or system restore. System Restore http://windows.microsoft.com/en-US/windows7/products/features/system-restore Warning: Before you perform system restore, you should be prepared for a worst case scenario that results in your existing data on your computer bein

Don't understand how Cody - Support Engineer can consider this an answer!  I still have the problem.  Stating that I don't know what Microsoft product is causing the problem is not a solution.  I still have an annoying error message popping up every couple of minutes.  If he's trying to say the problem is with Outlook, then maybe he can find a Microsoft Outlook Support Engineer to address the problem since there have been 64 views but no replies to the thread in the Outlook forum!

You need to run each of those commands from an elevated command prompt. That will enable you to run the command, and check the output.

What was the output of SFC? Did it find any problems that it couldn't fix? What about CHKDSK - did it report that there were problems that it couldn't fix because it was run in read-only mode? Searching for ConvertToGlobalHandle and Outlook suggests this problem is related to Outlook, and has been around for a number of years.  I haven't run into anything that suggest a ready resolution, however; in one case, an OS and Office reinstall resulted in the same behavior. x_x Might you provide a link to the referenced thread in the Outlook forum?

Neither SFC or CHKDSK reported any problems at all, none fixed or unable to fix.  Here's a link to the Outlook forum, which has had 14 views but no replies. http://social.answers.microsoft.com/Forums/en-US/officeprog/thread/d169bcaf-2fcc-4d72-aaf7-3edba8b9ac46

Ran them both from the elevated command prompt but didn't help.  It seems like the error message only appears when Outlook (2003) is open, so the problem may be with it.  Never had the problem with Outlook 2003 on XP, so not sure whether the problem is with Windows 7, Outlook 2003, or somewhere else.  I've posted a similar question on the Outlook forum to see if anybody there can help.  Thanks.

Can you monitor with Sysinternals Process Explorer or Process Monitor when SearchProtocolHost.exe starts, in relation to when you experience the message?

If you are getting this behavior with a new system, your best bet may be to contact the system maker for assistance. Else, consider running SFC /SCANNOW , and chkdsk.

I'm in this forum because the system is Windows 7.  The only answer I've been able to find refers to a problem in NT Server in 2004 that is not applicable to me. Tried running sfc /scannow and chkdsk .  Each time something flashed on the screen for mili-second and nothing happened.  Still have the problem.

Out of curiosity - if you stop and (temporarily) disable the Windows Search service, can you reproduce the behavior?

I've disabled (temporarily) the Windows Search Service and I'm still getting the error message.

I just paid for office and I cant get into my to get a free month and I cant get it to work?

When do you get this error message? Do you get this error message with all office applications? Try to open office applications in application safe mode and verify if the same issue occurs. To open office applications in application safe mode you need to press and hold the ‘Ctrl’ key and click the Office application. For example: To open outlook in application safe, click start > All Programs > Microsoft Office > Press and hold the Ctrl key and click ‘Microsoft Office Outlook 2010’.

The procedure entry point SendMessageQ could not be located in the dunamic link lidrary user32.dll

Hi Geobelster , 1. When exactly do you receive this error message? 2. Does this error occur while opening any program or application? I would suggest you to rub SFC scan on the computer. SFC /scannow is a super-useful command you can use in any Windows version. When the SFC (System File Checker) command is used with the /scannow switch, the tool will scan all of the important Windows files on your computer and replace them as necessary. Missing and corrupt operating system files (like many DLL files) are arguably the biggest cause of major Windows issues. Considering that, plus the fact that SFC /scannow is completely automatic and very easy to use, the tool should usually be one of your first troubleshooting steps. Refer: How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7 http://support.microsoft.com/kb/929833 Thanks and Regards: I. Suuresh Kumar - Microsoft Support. Visit our Microsoft Answers Feedback Forum and

Hi, · When exactly do you get this error message? · Have you made any recent changes to the computer prior to this issue? Note : The Microsoft Safety Scanner expires 10 days after being downloaded. To rerun a scan with the latest anti-malware definitions, download and run the Microsoft Safety Scanner again.

Hi, Good to know the issue has been resolved and thank you for sharing the information with us. Let us know if you face any issues with Windows in future.

No it didn't help as I already read others with the same prob, however I contacted customer support who say they will refund me! Watch this space!

This is absolutely unacceptable customer service. I had the same issue and nowhere during the process of purchasing Office was it clear that it would not work with Windows Vista. This should have been made clear to me. Just unacceptable!

Yes me too, and im very angry that i and others have been duped, most unsatisfactory, i will be contacting the number given as 0800 026 0331 tomorrow, if it doesnt work on vista then they should refund the money, now i,m assuming i,ll be able to speak to some one on that number, whats the betting it wont work? what a con!!!!!!!!!!!!

Exactly the same here, bought through a work programme, no info before hand or during the process. Rubbish.

Welcome to Windows, not keeping up with there software agreement with the community.

Hmmm.. and what about this? http://onlinehelp.microsoft.com/office365-smallbusinesses/ff652564.aspx So how could we use Office365 on Vista if we cannot install Office 2013??

Hi Bhaskar, Thank you for contacting Microsoft community. We are glad to assist you with your concern. As per the description provided, it looks like you are installing Office 2013 on Windows Vista operating system. Office 2013 cannot be installed on Windows Vista as it does not meet the system requirement. For more information refer to the following link ‘System requirements for Office 2013’ and check: http://technet.microsoft.com/en-us/library/ee624351.aspx I hope the above information helps. If you need further assistance with the issue, you can always reply and I’ll be happy to assist you. Thank you

Okay thanks. So what are we to do now?

See http://office.microsoft.com/en-001/support/system-requirements-for-office-2013-and-office-365-proplus-HA102785958.aspx

I have just had this same problem, no where did it say this was not for Vista, I have purchased it via the Barclays staff discount of £8.95 to be told it will not work, anyway of getting my money back?

Hello George, Thank you for posting the question in Microsoft Community. As per the description provided, you’re unable to install Microsoft Office 2013 on Windows Vista Operating System . Office 2013 suites are not compatible to run in Windows Vista . It can only be install on Windows 7 and later versions of Operating System. You may check the link below for more information on System requirement to install Office 2013 Preview: http://office.microsoft.com/en-us/office-system-requirements-FX102921529.aspx#Suites If you have any other Office related issues, post here and we are here to help you. Thank You.

Hi Steven, - Are you the administrator of the computer? I would suggest you to right click on the setup file and select "Run as Administrator" and check if it helps. If it doesn't help, l et’s follow these methods and update us with the results. Method 1: Fix problems with programs that can't be installed or uninstalled http://support.microsoft.com/mats/Program_Install_and_Uninstall Method 2: Perform a System File Checker (SFC) scan. Perform a System File Checker (SFC) scan on your computer. SFC tool scans system files and replaces incorrect versions of the system files by using the correct versions. Refer the following article for more information on using SFC tool to troubleshoot missing or corrupted system files: How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7 http://support.microsoft.com/kb/929833 Please post back with the results and we will be happy to assist you further.

Those kinds of error messages mean that the program is looking "inside" the specified file (in this case kernel32.dll) trying to find a function/procedure to run called 'GetFinalPathNameByHandleW' and not finding it. Either the program is calling the wrong nonexistent function or the library file doesn't have it in there.  Things are not matching up somewhere. A DLL is a Dynamic Link Library and files like kernel32.dll are sometimes just a bunch of functions/procedures/subroutines all lumped into one portable file. In a primitive way, you can use a text editor to open the kernel32.dll file (make a copy if it your desire) and search for a string 'GetFinalPathNameByHandleW' and you will not find it. You can even search for 'GetFinal' and you will not find it in the XP kernel32.dll file: But if you do the same thing on a Windows 7+ kernel32.dll you will find it: So your program is calling a function inside a DLL but that function does not exist in the Windows XP kernel32.dll. I think GetF

thanks pa bear. i disabeled add ons and am now able to download. ive only been useing commputers for about a year now so the more help the better. your a ledgend. whats the best way to sort the add ons so i can re-enable or is it best left diabled

Please answer all of the following diagnostic questions by number in your very next reply (no need to quote this post): 1. Does the behavior persist if you start IE in No Add-ons mode? => Start | (All) Programs | Accessories | System Tools | Internet Explorer (No add-ons). 2. Does the behavior persist if you Reset IE Advanced settings & reboot? http://support.microsoft.com/kb/923737 3. What anti-virus application or security suite is installed and is your subscription current?  What anti-spyware applications (other than Defender)?  What third-party firewall (if any)? 4. Has a(nother) Norton or McAfee application ever been installed on this machine? 5. Did a Norton or McAfee free-trial come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.) 6. Is the computer currently fully-patched at Windows Update? ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor wor

yeah its an old pc built by a&r computers with gigabyte parts that im tring to make last a bit longer. given to me by my mother. any way thanks for all your help. things seem back to normal now. will mark as an answer and helpfull. to any body who reads this blog PA BEAR knows his ____  take his help and use it ! you deserve the medals you have. again thanks bloke

Disabling (all) Add-ons and starting IE8 in No Add-ons mode is not the same thing. Which have you done? Please answer all six (6) of my original questions in your next reply. ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft

You're welcome and thanks for your feedback & your kind words. ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft

...am able to download u-torrent but not site downloads...i had kaspersky 2010 but had massive problems...tried to update but it ran for over an hour and seemed to stop all together... Please see... Risks & Benefits of P2P file sharing http://www.microsoft.com/protect/data/downloadfileshare/filesharing.aspx http://blogs.technet.com/mmpc/archive/2008/10/06/the-cost-of-free-software.aspx http://www.us-cert.gov/cas/tips/ST05-007.html I suspect you're seeing the effects of longstanding hijackware infection, so also see... Cleaning a Compromised System http://technet.microsoft.com/en-us/library/cc700813.aspx Question: Is this a used (previously-owned) computer?

1.re started ie in no add ons mode. am able to download u-torrent but not site downloads.   2. tryed to auto re-set at web link but ie had previous error and had to shut down. then did it manually. successfully.  3. currently useing avg anti virus and spybot search and destroy. all are current.  4. no norton or mcafee installed at any time.  5. no free trials of norton or mc afee. i had kaspersky 2010 but had massive problems with inital updates turns out even kaspersky's tech's think its a dud. removed it with kavremove. had trend micro but it ran out. removed it with its uninstall exe. 6. patched at windows update. tried to update but it ran for over an hour and seemed to stop all together.  i then went back the link provided and tryed to auto re-set ie again and was successfull this time. i havent tried to download from a site yet but will keep you posted. ps in hunting through my pc i went into nero info tool and discovered that it says (aspi installation is corrupted) could this h

Hi, Thank you for contacting Microsoft community and We are glad to assist you with your concern. The following error message ' procedure entry point K32GetProcessImageFileNameW could not be located in the dynamic link library KERNEL32.dll' prompts if you are trying to install Office on an unsupported Windows platform. In order to help you with the issue, i need some information : What is the version of operating system installed on the computer? (Windows XP/Vista) What is the version of Office you are trying to install? (Office 2010/2013) If you’re using Windows Vista operating System or any older versions of Windows on your Computer, then Office 2013 is not compatible. It can only be install on Windows 7 and later versions of Operating System. If it is Office 2010, then you need to have Windows XP with Sp3 and Vista with Sp1. Reply with required information, so that we could assist you better. Thank you.

I have the same issue. If the Office 2013 is not compatible with Window Vista OS, it should mention when we do the purchase. However, it does not mention anything. In this case, do we have any option to either to get the refund back for office 2013 purchased or get the new office 2010 download for free? Please advice. Thanks! I just find out that I already purchased the Microsoft Office Professional Plus 2010 on 12/15/2011. In this case, can I get refund? Thanks!

I have the same issue. If the Office 2013 is not compatible with Window Vista OS, it should mention when we do the purchase. However, it does not mention anything. In this case, do we have any option to either to get the refund back for office 2013 purchased or get the new office 2010 download for free? Please advice. Thanks! I just find out that I already purchased the Microsoft Office Professional Plus 2010 on 12/15/2011. In this case, can I get refund? Thanks! Hi, Thank you for posting your question in Microsoft Community. You may consider purchasing Windows 8 and then install Office 2013 on the computer. However for the refund of the product refer the link below for more information: http://www.microsoftstore.com/store/msstore/html/pbPage.Help_Return_Exchange If you need any help reply and we will be glad to assist you. Thank you

If I purchased Office 2013 and can't use it because I have Vista installed, can I at least apply the funds I paid to download Office 2010? Hi, Thank you for posting your question in Microsoft Community. I shall assist you with the query you have with related to Office 2010. Yes if you have the disc and the key for Office 2010, you may go ahead and install the it on the Windows vista operating system. I hope the above information helps. If you need further assistance on this particular issue or any other Office related issues let us know and we will be glad to assist you. Thank you.

From https://www.microsofthup.com/hupau/faq.aspx?culture=en-AU " What are the system requirements for compatibility? As long as you have the latest service pack installed.  If users have signed up for automatic update, they should have the latest service pack ." I have the latest service packs on my Vista PC.

I have the same issue. If the Office 2013 is not compatible with Window Vista OS, it should mention when we do the purchase. However, it does not mention anything. In this case, do we have any option to either to get the refund back for office 2013 purchased or get the new office 2010 download for free? Please advice. Thanks!

If I purchased Office 2013 and can't use it because I have Vista installed, can I at least apply the funds I paid to download Office 2010?

when i try to download anything i am getting the error the procedure entry point K32GetProcessImageFileNameA could not be located in the dynamic link library KERNEL32.DLL.  I am using windows vista.  I deleted something when i tried to undo an update.

Hi Ryan, Which Windows operating system do you use (Windows XP, Windows Vista, Windows7 or Windows8)? You may refer to the Microsoft article below which discusses about the same error and check if it helps: http://support.microsoft.com/kb/2809945 I hope the above information helps. Let us know if you need further help. Thank you.

Hi Ambikaksm, The issue you posted would be better suited in the MSDN Forums; we would recommend posting your query in the MSDN Forums for further assistance: http://social.msdn.microsoft.com/Forums/en-US/category/visualstudio Keep us updated on the status of the issue.

Hello Anthony, I tried your method and it did not work for me.  I have Vista Ultimate Upgrade.  I followed your steps with no luck.  I am trying to repair a Kernel32.dll file

Hello dward99019, Thank you for visiting the Microsoft Windows Vista Community site. This should point you in a direction to answer your question or resolve your problem by repairing files in your system folder. Have your Installation Disc near; click on run in start menu, or try pressing Winkey + R and type SFC / SCANNOW (you will have to insert your windows CD/DVD in the drive) Let us know if these steps resolve your problem.  I hope the information is useful. Regards, Anthony Microsoft Answers Support Engineer Visit our Microsoft Answers Feedback Forum and let us know what you think.

Why do you think you can't upgrade your XP to SP3? Maybe somebody else will tell us if you can install SP3 on MCE 2002 or not.  Looking around on the Internet, I am not sure. Please answer the following questions as best you can: What is your system make and model? What is your XP Version and Service Pack? ************** Can you be of assistance? This has been driving me crazy for over a week now.

same problem..please help OS Name Microsoft Windows XP Professional Version 5.1.2600 Service Pack 2 Build 2600 Page File C:\pagefile.sys

Why do you think you can't upgrade your XP to SP3? It says if its less than 64 bytes I cant Maybe somebody else will tell us if you can install SP3 on MCE 2002 or not.  Looking around on the Internet, I am not sure. Please answer the following questions as best you can: What is your system make and model? Windows XP What is your XP Version and Service Pack? 2002 Service Pack 2 There will be some personal information (like System Name and User Name), and whatever appears to be private information to you, just delete it from the pasted information. This will minimize back and forth Q&A and eliminate guesswork.

Do you have Skype installed? All I have in my notes for that message is about Service Pack 2 systems with Skype installed and Skype is either configured to start automatically or when launching Skype manually (the message is coming from Skype). After an update to Skype, the new version of Skype calls this function in the kernerl32.dll file: GetLogicalProcessorInformation But that function was not in the Service Pack 2 kernel32.dll file - it didn't show up until the Service Pack 3 version of the kernel32.dll file, hence the error message. So you must upgrade to SP3 if you plan on using the latest version of Skype. According to HP your system HP Vectra has a genuine Intel processor (not AMD) so you don't have to worry about the part of the previous reply that talks about that. Service Pack 3 has been out for over 6 years so there is no good reason I can think of for not installing it but maybe you have one. Personally I don't even like to work on SP2 systems since so many issues and prob

Well, there is something else that wants to use GetLogicalProcessorInformation and maybe you can figure out what it is and tell us. I figured out the Skype problem by selectively disabling one startup program at a time in MSCONFIG (and rebooting each time) until the problem went away.  Then when we enabled Skype again, the problem came back.  This troubleshooting method is called fault isolation (or process of elimination). Maybe you can do that too and tell us what the offending program is or if it happens when you attempt to launch (double click) some application to start it.  If things used to work okay, it is probably something that you just updated lately.  But whatever program now needs it is not going to find in in SP2. Forget about Windows Update and go here and see if you can download and install SP3. https://technet.microsoft.com/en-us/windows/windows-xp-service-pack-3.aspx?f=255&MSPPError=-2147217396 Ignore any messages about only for processionals (you qualify for that) or

Thanks for your help.  Replaced the hard drive a year ago instead

Why do you think you can't upgrade your XP to SP3? Maybe somebody else will tell us if you can install SP3 on MCE 2002 or not.  Looking around on the Internet, I am not sure. Please answer the following questions as best you can: What is your system make and model? What is your XP Version and Service Pack? Does the afflicted system have a working CD/DVD drive (internal or external)? Do you have a genuine bootable XP installation CD that is the same Service Pack as your installed Service Pack (this is not the same as any Recovery CDs that came with your system)? If the system used to work properly, what do you think happened since the last time it did work properly? When do you see this message? Do you have Skype installed and see the message trying to launch Skype? The GetLogicalProcessorInformation function was introduced in the Service Pack 3 kernel32.dll so if you are still running SP2 you need to upgrade to SP3 (which has been out for almost 6 years). If you are running an AMD proc

Do you have Skype installed? All I have in my notes for that message is about Service Pack 2 systems with Skype installed and Skype is either configured to start automatically or when launching Skype manually (the message is coming from Skype). After an update to Skype, the new version of Skype calls this function in the kernerl32.dll file: GetLogicalProcessorInformation But that function was not in the Service Pack 2 kernel32.dll file - it didn't show up until the Service Pack 3 version of the kernel32.dll file, hence the error message. So you must upgrade to SP3 if you plan on using the latest version of Skype. According to HP your system HP Vectra has a genuine Intel processor (not AMD) so you don't have to worry about the part of the previous reply that talks about that. Service Pack 3 has been out for over 6 years so there is no good reason I can think of for not installing it but maybe you have one. Personally I don't even like to work on SP2 systems since so many issues and prob

That answers some of the questions - we know the system make and model, the OS version and XP Service Pack and you do have an AMD processor. I don't know why I thought you had Media Center, but your msinfo32 says you have XP Home. I don't see any reason why you can't upgrade to SP3 but maybe somebody else does and will let us know. It is interesting to note that by asking the right questions up front to get fundamental system information, we can avoid the panic of the non boot scenario that you are likely to face after upgrading to SP3.  If the MS Answers forums would prompt for fundamental system information when a new question is asked, you would be done by now. You can go ahead and download and install SP3, but before you reboot, you need to check to see if you have the Intel Processor Driver Service (IntelPPM) and if you do, disable it before you reboot.  If you don't, are likely to get this common error often seen on AMD systems after installing SP3 the next time you restart your

Hi, 1. When exactly do you receive this error message? 2. What are all the other error messages you receive? 3. Did you reinstall all the applications and programs once you reinstall Windows XP? Reply with more information regarding the issue to provide you better solution.

Hi Thomas, Please select your language by clicking the English icon on the lower left to post your question in the language of your choice as presented (and German is included) . The forum you posted in is for English only . If you wish to use a different language that isn’t in the listing mentioned above, support options for additional international locations can be found by following the link below: http://support.microsoft.com/common/international.aspx Thanks Kosh

You won't be able to because its deletion would break Windows and therefore it will be protected. Why ever would you want to do this? The First Question Of Troubleshooting: If the problem is new, what changed between the time things worked and the time they didn't? The Second Question of Windows Troubleshooting: what is the malware/virus status of the machine? If you think it is clean, what programs (and versions) did you use to determine this? Be sure the computer is clean: http://www.elephantboycomputers.com/page2.html#Removing_Malware Help us help you: http://www.elephantboycomputers.com/page2.html#how-to-write http://support.microsoft.com/default.aspx/kb/555375 - How to Ask a Question MS-MVP - Elephant Boy Computers - Don't Panic!

You won't be able to because its deletion would break Windows and therefore it will be protected. Why ever would you want to do this? The First Question Of Troubleshooting: If the problem is new, what changed between the time things worked and the time they didn't? The Second Question of Windows Troubleshooting: what is the malware/virus status of the machine? If you think it is clean, what programs (and versions) did you use to determine this? Be sure the computer is clean: http://www.elephantboycomputers.com/page2.html#Removing_Malware Help us help you: http://www.elephantboycomputers.com/page2.html#how-to-write http://support.microsoft.com/default.aspx/kb/555375 - How to Ask a Question MS-MVP - Elephant Boy Computers - Don't Panic! Recently I can't download or update some software or file. The problem appears as kernel32.dell. What should I do.

Hi, Kernel32.dll is a file present in 32-bit versions of the Microsoft Windows operating system. It is essential to the correct functioning of the operating system, and is one of the files that load when the operating system is started. Its purpose is to make system functions available to programs. The .dll at the end of the file's name is short for "Dynamic Link Library", a kind of file that contains code used by other programs, but which cannot be run by it. I appreciate if you could help me with more information. 1. When exactly do you receive this issue message? What is the exact/complete error message? http://windows.microsoft.com/en-IN/internet-explorer/which-version-am-i-using#ie=ie-9 Let us know the status of the issue.

Hi, Thank you for writing in Microsoft Communities. The issue you posted would be better suited in the TechNet community. Please visit the link below to find a community that will offer the support you request. http://social.technet.microsoft.com/Forums/en-US/category/windowsserver Hope this information is helpful.

Hi Anannya, I tried your suggestions. I replaced my dll files and tried to assign them to my register. Following your steps was not possible as I got an error code when trying to use the command in Run, I however managed to do it in Command Prompt and so far I did not got any problems! Thank you very much for your help! Regards, Joep

Hi Joep , You are welcome! We are glad that the issue is resolved. Thank you for sharing the information.

Hi Joepvan der Poel, The issue appears to be because of two system files namely to kernel32.dll and ntdll.dll Since you did a clean install of Windows 7 and still the issue reappears it seems like the version of Windows installed on your computer and on the media aswell is corrupt. Therefore I would suggest you to get the copy of these two files kernel32.dll and ntdll.dll from another trust worthy Windows 7 computer running the same version, edition and service pack and paste it to c:drive>Windows>System32 folder and re-register the files and check if the issue persists. To re-register the files follow these steps: a. Click on the "Start" menu, click "Run". b. In the "Open" box, type " kernel32.dll /regserver ", without quotes and then press ENTER. c. For ntdll.dll type " ntdll.dll/ regserver", without quotes and then press ENTER. Hope it helps. Please get back with the issue status and also let us know if you face any Windows issue in future and we will be happy to help.

Hi Malrob, For how long have you had this issue? Method 1: You may perform a SFC scan and check if it lists any issues. To http://windows.microsoft.com/en-US/windows7/System-Restore-frequently-asked-questions Hope this helps.

Thanks for your reply, unfortunately SFC does not find anything wrong. My restore points only go back to sp1 installation, which I installed hoping it would cure the problem. The error comes up when it is running direct3d 10 batch assesment. Thanks.

Hi Loubag, 1. What is the exact error message you receive when you attempt to install Service Pack 3 (SP3) for Office? I would suggest you to try the following steps: Step 1: Manually download the update from the download link below and then try to install it Description of Office 2003 Service Pack 3 http://support.microsoft.com/kb/923618 Save the update on the desktop Step 2: Disable the security software present on the computer temporarily Right on the security software icon on the notification area on the taskbar and disable it. If this option is not available you may want to check the documentation supplied by your anti-virus program manufacturer for disabling it. Important: Enable the security software back once everything is done. Now try to install the update saved on the desktop, let me know if it works or you need further assistance. Thanks and Regards: Ajay K Microsoft Answers Support Engineer Visit our Microsoft Answers Feedback Forum and let us know what you think.

It is very likely that there is a copy kernel32.dll file in %SystemRoot%\system32\dllcache. (%SystemRoot% is usually set to C:\WINDOWS.) One may restore this file by booting into the Microsoft Windows XP™ Recovery Console (MWRC) and copying the file from the DLLcache. . use the MAP command to find the jump drive's letter and copy kernel32.dll into  \WINDOWS\system32. Good luck!

Hi steen.schmidt, - How long have you had this issue? - What (software) changes did you make on the computer prior to the issue? Gokul - Microsoft Support [If this post was helpful, please click the "Vote as Helpful" (green triangle) button. If it helps in resolving your issue, click "Propose As Answer" or "Mark as Answer" button. By proposing/marking a post as Answered, or Helpful you help others find the answer faster.]

You’re welcome, Steen Chr. Schmidt. Glad to be of assistance. Happy holidays to you too! If you have any further questions, post the same at Microsoft Answers Windows 7 Forums . Gokul - Microsoft Support [If this post was helpful, please click the "Vote as Helpful" (green triangle) button. If it helps in resolving your issue, click "Propose As Answer" or "Mark as Answer" button. By proposing/marking a post as Answered, or Helpful you help others find the answer faster.]

Hi Gokul T Thx. for the answer ...*smile* It did help a lot ... just very time consuming but hey thats "windows in a nutshell" right ...*LOL* Yhank you again and have some nice hollidays ... vbr Steen Chr. Schmidt

Hi Kathleen, System file corruption is one of the possible reasons why you are having an error with the kernel32 .dll file. To troubleshoot the issue, we suggest running the System File Checker tool to help you fix missing or corrupted system files . To do this, simply follow the steps in this article . Should you encounter the same issue, you can perform a custom install of Windows 10 by following the instructions in this forum article . This is to keep your files while reinstalling the operating system. If you need a copy of Windows 10 , you can create a Windows 10 installation media by downloading the tool here . Regards.

Your kernel32.dll is not missing, if it was, your computer would not even turn on. What exact message do you see?  Without telling us what it says, we can't help very well.

The system DLL kernel32.dll was relocated in memory. The application will not run properly. The relocation occurred because the DLL Dynamically Allocated Memory occupied an address range reserved for Windows system DLLs. The vendor supplying the DLL should be contacted for a new DLL.

Here is wht it said The system DLL kernel32.dll was relocated in memory. The application will not run properly. The relocation occurred because the DLL Dynamically Allocated Memory occupied an address range reserved for Windows system DLLs. The vendor supplying the DLL should be contacted for a new DLL.

"the procedure entry point sunMapLS_IP_EBP_12 could not be located in the dynamic link library KERNEL32.DLL" GETTING ABOVE MASSAGE AS I RUN THE PROGRAM 'EIS SPHERA' ON WINDOWS VISTA. KINDLY HELP http://www.microsoft.com/windows/compatibility/windows-vista/default.aspx Windows Vista Compatibility Center First thing to do is to check its Vista Compatibility at the above link and if it’s not, see what patches/solutions are available from its Manufacturer.. http://www.howtogeek.com/howto/windows-vista/using-windows-vista-compatibility-mode/ If it is not Vista Compatible, read the info at the above link. This works for some Programs, but not all. http://support.microsoft.com/kb/927386 “How to troubleshoot program compatibility issues in Windows Vista” at above link. If it is Vista Compatible > uninstall it > Re-download/Save to your Desktop > right-click on its setup.exe Ø Run as Admin. Cheers. Mick Murphy - Microsoft Partner

This means that the program is calling functions not in Kernel32. Is the program designed for Vista? -- .. -- "sagdeo" wrote in message news:c89b17e2-575d-43ea-81a1-4256c70f3653... > "the procedure entry point sunMapLS_IP_EBP_12 could not be located in the > dynamic link library KERNEL32.DLL" > > GETTING ABOVE MASSAGE AS I RUN THE PROGRAM 'EIS SPHERA' ON WINDOWS VISTA. > > KINDLY HELP > > > > > > > > >

With some older Programs that compatibility mode will not work, unfortunately. I hope you can find a similar Program that does work in later Operating Systems. Cheers.

Hi, 1. See if this assists you. Right click on its setup.exe > then select Run as Administrator to attempt to install it. 2. Ask the Program Manufacturer if it is Vista Compatible. We can't assist you with that as Microsoft no longer has the Vista Compatibility Center link available. 3. If the Program is not Vista Compatible, install it in the Windows Compatibility Mode "Using Windows 7 or Vista Compatibility Mode" http://www.howtogeek.com/howto/windows-vista/using-windows-vista-compatibility-mode/ Cheers.

Hi Bill, Thanks for your suggestions, but I already tried them.  I guess I should have mentioned that. The program is so old that I cannot find any source where I could get help with it, so i think it is hopeless.   It's too bad because the program contained some nice t-shirt designs. Thanks anyway. Pat

Please answer all of the following diagnostic questions by number in your very next reply (no need to quote this post): 1. Does the behavior persist if you start IE in No Add-ons mode? => Start | (All) Programs | Accessories | System Tools | Internet Explorer (No add-ons). 2. Does the behavior persist if you open IE (only) to http://support.microsoft.com/kb/923737 , run the Fix It and then reboot? 3. What anti-virus application or security suite is installed and is your subscription current?  What anti-spyware applications (other than Defender)?  What third-party firewall (if any)? 4. Has a(nother) Norton or a McAfee application ever been installed on this machine? 5. Did a Norton free-trial or a McAfee free-trial come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.) ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft

No. No. No. The system isn't compromised, it is a -fresh- installation. The issue arises the moment the fresh installation is occurred and you try to access IE in order to grab driver updates or the like. This is also related to windows update not working and/or being broken.

I tried to install "Flash Player Plugin" but the error message "The procedure entry point SetDllDirectoryW could not be located in the dynamic link library KERNEL32.dll" had pop up. What is the problem actually? Any way to install the "Flash Player Plugin"? For your info, I'm using window 2000 with IE 6. Thanks.

No protection right now. See... Cleaning a Compromised System http://technet.microsoft.com/en-us/library/cc700813.aspx Follow the instructions in this post of mine in another forum (to-the-letter & in order!) to return your computer to a secure state: http://aumha.net/viewtopic.php?f=62&t=44636 If you need additional assistance with the clean install, please begin a new thread in this forum: http://social.answers.microsoft.com/Forums/en-US/xprepair/threads ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft

Hi, If the troubleshooting steps in this thread did not resolve your issue, create a new thread here . This will mitigate confusion caused by more than one posting about similar topics, allowing us to focus on each customer individually. Thanks!

Open your command prompt (CMD) under administrative access (If not by default). Type sfc /scannow You will be prompted to put your windows XP Pro CD into the drive. This should scan for and replace system files that didn't get installed properly with your reinstallation, fixing your issue. Good luck.

1. It gives me the same error if I try to start in No Add-Ons mode. 2. I can't get to the Internet so I can't run the Fix it 3. No protection right now.  This is a fresh copy of Windows XP. 4. Yes it did have Norton on at one time but it has had a rebuilt since then. 5. No it did have and bunch of pop ups and said there was a virus on the computer and needed to run a scan. this is a clients computer so i'm not sure what he did.   I did go to regedit in safemode and removed the files for the pop up virus protection.

Hi Curtis, Here are some steps you can try to help resolve your issue: STEP 1 : To help determine Let me know how this works and if you have any questions, Steve <> Microsoft Partner

What anti-virus application or security suite is installed and is your subscription current?  What anti-spyware applications (other than Defender)?  What third-party firewall (if any)? Has a(nother) Norton or McAfee application ever been installed on this machine (e.g., a free-trial version that came preinstalled when you bought it)? ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft

PA Bear makes a good point in this blurb.. namely you can have issues if you are running multiple malware software simultaneously and so letting us know what you are running would help to diagnose if this is your issue. This is especially true if you are using more than one type of anti-virus software that services the same type of malware. For instance, running Spybot and Ad-aware would be a recipe for potential problems such as you are facing as they both are primarily used for spyware. So let us know. In the meantime, the slew of troubleshooting steps I offered above has a good chance of if not resolving outright, getting us a lot closer to resolving your issue. So let us know what happens when you work through those steps. Thanks, Steve <> Microsoft Partner

Please answer each of the following diagnostic questions in a correspondingly-numbered list in your very next reply (no need to quote this post): 1. What is the full name @tom >

Yes to all above I just install a new hard drive on my wife laptop and restored the laptop with Acer Aspire 1660 recovery disk. The laptop is quite old and I'm guessing the recovery disk can be a lot older. I tryed to get updates at Microsoft web site and learned about the support issue. It seems I can't update or download without this KERNEL 32.dll. because the first thing Microsoft web site tryed to do was update Explorer witch I got the same err. Then I thought I should install some antvirus before I go wondering on the internet trying to find out how to fix the problem annd got the same err message. Is there an yway  I can get this laptop up and running? or am I just screwed and wasted all my time. I don't even know if SP2 is even installed now that I think about it. I really appreciate it if you could point me in the right direction on how I could get this laptop to work. We just don't the funds to go out and buy a new computer every time something new out.

http://windows.microsoft.com/en-us/windows/help/learn-how-to-install-windows-xp-service-pack-3-sp3 Tom Ferguson

@RickNeugebauer & anyone else with a similar problem: To avoid confusion & duplication of effort, please begin your own, new thread in the appropriate forum. State your current IE version and full Windows version (e.g., WinXP SP3; WinXP 64-bit SP2; Vista 32-bit SP1; Vista 64-bit SP2; Win7 32-bit; Win7 32-bit SP1; Win7 64-bit; Win7 64-bit SP1) in your first post. Thank you. See... • HOW TO begin your own, new thread about your computer & your problem http://answers.microsoft.com/en-us/Page/faq#faqGettingAnswers5 • Suggestions for asking a question in help forums http://support.microsoft.com/kb/555375

They should be able to help you there. Cheers.

Bill. Thanks your advice. I have submit the quesion to TechNet

Your question is beyond the scope of these Forums This Community is mainly for home users and their computer problems, not business systems. Kindly post your question in the TechNet Server Forums. http://social.technet.microsoft.com/Forums/windowsserver/en-US/home?category=windowsserver TechNet Forums: https://social.technet.microsoft.com/Forums/en-US/home MSDN Forums: https://social.msdn.microsoft.com/Forums/en-US/home Cheers.

If you're getting this on Server 2008/Vista or earlier, it's probably because it's not supported: http://support.microsoft.com/kb/2809945 For anything from Office 365 or Office 2013, you need Win 7 or later, no exceptions. Some non-business apps that still rely on the Office 2010 underlying components will still work, but I think all Business apps have been updated to 2013 components. Hope that helps!

The thing about that is (and I agree with you, btw) is that the OP is gone, so the poster from MS usually has no choice but to mark something as the answer, and they tend to assume theirs was the right one. However, in this case, it's obviously not, and this poster meant well, but failed to understand or research the question at all, so we're left with bad advice. If OP came back, he could mark the "answer" as "not the answer" and re-open the thread, so to speak, so actually OP has control over this. The bigger problem is that people open threads, then bounce out after either giving up, or solving the problem themselves, never posting the resolution or marking any actual answer. There has to be a better way to handle it, but as it stands, more of the responsibility lands on the shoulders of the OP than on the MS guy helping, in my opinion.

Hi Zulia, Thank you for posting your query in Microsoft Community and giving us opportunity to assist you. As per the description, you are receiving the error message saying “The procedure entry point could not be located in the dynamic link library kernel32.dll”. Before we proceed, I need some information to isolate the issue: 1. http://support.microsoft.com/kb/310747 Hope this information is helpful. If you need further assistance, please reply and we will be happy to help you.

on my computer I wanted to play a game called Fortnite but when I try to go on it say's could not locate point entry in the dynamic link library kernel32.dll what do I do now

I have tried the above mentioned solutions but I am still receiving the same error when I try to install Microsoft Office 365 on a computer with Microsoft Vista installed. As a side note, I have successfully installed Microsoft Office 365 on another computer with Windows 8 installed.

An amazing "Answer". I have about a dozen ' The procedure entry point _________________ could not be located in the dynamic link library kernel32.dll' type error messages in my notes and NONE of them are "answered" by clean boot, safe mode or sfc /scannow. These kinds of ideas are the "I have no idea what the problem is or how to fix it" suggestions. An "Answer" should mean successfully resolved - except in the MS Answers forums.

I am using an XP SP2 operating system and I get the following error message: Failed to get proc address for GetLogicalProcessorInformation (KERNEL32.dll) after I uninstall Skype and try to install the latest version of Skype and the Skype app will no open.  How do I resolve this issue?

Estoy utilizando sin SP2 Operativo Sistema XP y me Sale el siguiente Mensaje de error: No se Pudo Obtener la Dirección proc párr GetLogicalProcessorInformation (KERNEL32.dll) tras EMPRESAS Desinstalar Skype y trato de Instalar La última version de Skype y la Aplicación de Skype Hara Ninguna abierta . ¿CoMo sí puedo Solucionar Este Problema? De Hola Ian, el usted Tendra Que Instalar el Service Pack 3 Que Se Puede Obtener un partir de here: http://support.microsoft.com/kb/2497281/en-gb Despues de instalarlo, descargue La última Agente de Windows Update, Vínculo se Cerca de Los pasteles del articulo. lo intentare. gracias

I am using an XP SP2 operating system and I get the following error message: Failed to get proc address for GetLogicalProcessorInformation (KERNEL32.dll) after I uninstall Skype and try to install the latest version of Skype and the Skype app will no open.  How do I resolve this issue? Hi Ian, You need to install Service Pack 3 which you can get from here: http://support.microsoft.com/kb/2497281/en-gb After you install it, download the latest Windows Update Agent, link near the foot of the article.

I am using an XP S3 operating system and I get the following error message: Failed to get proc address for GetLogicalProcessorInformation (KERNEL32.dll) after I uninstall Skype and try to install the latest version of Skype and the Skype app will no open.  How do I resolve this issue? Hi Eddie, If you have SP3 installed already which usually resolves this error, then try installing the latest Windows Update Agent: http://support.microsoft.com/kb/949104/en-gb

http://www.seagate.com/www/en-us/support/ MS-MVP - Elephant Boy Computers - Don't Panic!

Hi SarfarazLimbuwala , Method 1: You may refer to the below links and check if the steps provided in the articles assist you resolve the issue- http://support.microsoft.com/gp/pc_ie_intro Method 2: You may even try resetting the internet explorer settings and check. Refer to the below link for assistance on resetting the internet explorer settings - http://windows.microsoft.com/en-US/windows-vista/Reset-Internet -Explorer-settings-in-Internet-Explorer-9 Method 3: If issue persists I would suggest you to refer to the below link to repair or reinstall internet explorer 9 then check if the steps provided assist you - http://support.microsoft.com/kb/318378 Hope this helps.

hi http://answers.microsoft.com/en-us/windows/forum/windows_vista-windows_programs/blackberry-manager-vista-error-messages/f224a642-27c3-43a5-aacf-97f8f4c1ba80 http://www.ehow.com/how_5192304_fix-appcrash-errors-computer.html http://social.technet.microsoft.com/Forums/en-US/itprovistaannouncements/thread/35319620-c152-4d80-bfc2-653ff3d8a88b

Thanks, I'll give it a try.

The error indicates a version mismatch between various system components/dlls. If the system, in its totality, is installed on the SDD, I would disconnect every other drive, delete everything on the SDD and restore just the boot/system drive from the home server to the now raw SDD. In fact, if I had original install DVD for Windows 7, I would install from that rather than restore from the home server. Then, when all is working, I would reattach any other drives and restore user files from the home server. Applications woould have to be installed anew from souirce files. Just ideas for consideration. Good luck. Tom Ferguson

It would be best if you contacted the Skype support team regarding that matter. They are experts in the field of your inquiry and would be in a better position to address your concern. You may contact them through this link: You can also join the user community here: How can I contact Customer support https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service?intcmp=SN-Mods

hey skype new version supports win xp sp3 or above. if you using win xp sp2 try to install skype 5.00 or skype 5.0.3.111.. enjoy

Hi mothman71, 1) Were there any changes made on the computer prior to this issue? 2) When exactly do you get this error message? 3) Which program are you trying to run as an older program? Refer the link mentioned below and check if it helps Make older programs run in this version of Windows http://windows.microsoft.com/en-CA/windows7/Make-older-programs-run-in-this-version-of-Windows Hope this information is useful.

Hi, 1. When do you get this error message? Is this error occurs when you launch a specific program or randomly? 2. What are the steps that you have tried to fix the issue? 3. Have you installed any recent hardware or software prior to the issue? 4. Are you able to boot the computer to desktop? Method 1: Step 1: Safe mode Boot your computer in safe mode and check for the issue. To start your computer in Safe mode http://windows.microsoft.com/en-us/windows-vista/start-your-computer-in-safe-mode Step 2: Clean boot If you do not face the issue in safe mode, then put your computer in clean boot and check for the issue. How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7 http://support.microsoft.com/kb/929135 Note: Once you are done with clean boot, please follow step 7 in the article to put your computer back to normal startup. Method 2: Perform an SFC scan on your computer. Refer to the following link: How to use the System File Checker tool to trouble

Forget the FixIt.  What's your problem? Please include: Version of Windows, including service pack (right click My Computer > Properties, if not sure) Complete text of any error message(s) without paraphrasing The name of your antivirus application and when its current subscription expires.  Also include the names of all other "security" applications installed, including firewalls. What happened to your computer just before the problem started (power fail, lightning strike, malware infection, etc.). Hardware make and model information may also be relevant, depending on what your issue is.

Unable to merge at this time.  Please reference thread: http://social.answers.microsoft.com/Forums/en-US/vistaperformance/thread/3ec7fe16-8441-41f2-924a-f0ed79504941/#ca00aad0-164d-4611-8b27-1836325bfe32 James Microsoft Answers Support Engineer Visit our Microsoft Answers Feedback Forum and let us know what you think.

What program, what was the exact error message? If it was a legitimate company they would be the best to help solve the issue. Rob - Supporting Member, Cascade Bicycle Club P.O. Box 15165 Seattle, WA. 98115-0165 206-522-3222 and 24 hr hotline 206-522-BIKE http://www.cascade.org

Here is some generic info : http://pcsupport.about.com/od/findbyerrormessage/a/kernel32dll.htm Rob - Supporting Member, Cascade Bicycle Club P.O. Box 15165 Seattle, WA. 98115-0165 206-522-3222 and 24 hr hotline 206-522-BIKE http://www.cascade.org

What is " Regiservo?"  Did you mean RegServ ? Chances are you're seeing the effects of an ongoing hijackware infection!

Hello Jacquie I posted exactly the same question on 18 April 2013 having received exactly the same message and the same Unicode details. Just in case you haven't seen the reply (copied below) I got from Kevin D Souza, Support Engineer, which suggests a different issue/solution! ************************************ Hi Paul , First let’s run Internet Explorer in no add-ons mode to check if this issue appears. a. Click Start and then click on Run . b. In the Run prompt, type iexplore –extoff and press enter to open Internet Explorer in no add-ons mode. If the error doesn’t show up in no add-ons mode, then it has to be a third party add-on or a toolbar on Internet Explorer that’s causing the issue. I would suggest you to disable the add-on and uninstall the toolbar. http://windows.microsoft.com/en-in/windows7/how-to-manage-add-ons-in-internet-explorer-9 http://windows.microsoft.com/en-in/windows-vista/uninstall-or-change-a-program Note: The steps mentioned in the above links are applicable

Hi SkyWalker, Thanks for posting in Microsoft Communities. From the problem description I understand that you are not able to play Call of Duty Black Ops 2. Provide the following information: · Have you made any changes on the computer prior to the issue? · ‘Restart. Thanks.

@ AlexCovic - You must either be a child or idiot, I'm not really sure which or both. I buy my software & Games, and your implication to the contrary is offensive. Only a total IDIOT would post on here for help about a, how did you put it? "cooked/pre-installed, cracked, illegal version of the game"...

Thanks for your reply Debbie. I have since gone back to Windows-7, giving up on all the compatibility issues with Windows-8. For some reason, even attempting to run under "Compatibility Mode" under Windows-8 Pro seems to either not be working, or there are just too many defference in the two OS's.

You are trying to run a cooked/pre-installed, cracked, illegal version of the game on a PC on which it was not orignially installed. The Game executable throws an exception, because it does not recognize the different environment it is running on. ... and some Microsoft Community Members & Mods are trying to help you out by giving you "0 helpful" advice (as it says, next to their answers). Solution: buy a legal copy of the game, install and run it instead. It won't throw this kind of error code at you. Was THIS answer helpful? You should be glad Activision has not enough lawyers to hunt down everyone. Haha ...

Hi SkyWalker, In addition to Sandeep's post, it's possible there may be a corrupt system file.  Let's also try doing an SFC/Scannow: 1.       Type cmd on the Start screen. 2. Right-click on it and select Run as administrator. 3. Type the following command and press Enter: sfc /scannow Hope this helps!

I do appreciate the help, but I have since given up on Windows-8 Pro and gone back to Windows-7 Ultimate.

Hi, 1. Which is the browser you use? 2. Does this happen with all downloads or with any particular download? I would suggest you to follow these methods and check if they help. Method 1: Perform clean boot and check. http://support.microsoft.com/kb/310353 NOTE: After you check the functionality, follow the suggestions under steps to configure Windows to use a Normal startup state. Method 2: Run the System File Checker tool (SFC.exe) and check with the issue. http://support.microsoft.com/kb/310747 Method 3: Check the functionality in another user account. If you do not have other user account to check, you can create new user account using the link mentioned below. http://support.microsoft.com/kb/279783 If you want you can copy all the data and settings from this old user account to new user account using link mentioned below. http://support.microsoft.com/kb/811151 Hope this helps!

If you are talking about running the System File Checker in Vista, then you do not need any DVD/CD to launch it, you launch it from an Elevated Command Prompt.  See the article for further help. How to repair the operating system and how to restore the operating system configuration to an earlier point in time in Windows Vista http://support.microsoft.com/kb/936212

Question?  Please help me understand!  When I place the disk in the drive the install dialog box appears.  At that point do I use the option: "pressing winkey + R and type SFC / SCANNOW"  I have tried the "scannow" option from the C:\ with no luck!

might be some system files problem try this : click on run in start menu, if you dont have run there.. try pressing winkey + R and type SFC / SCANNOW ( you will have to insert your windows cd/dvd in the drive) Microsoft Most Valuable Professional

Marcel, OK, I know it's late now, but someone else might find this during web searching .... The command is "sfc /scannow" - i.e.don't put any space between "/" and "scannow"! The command is "sfc", not "scannow", which is an option to sfc.

This will describe how to use the System File checker tool and System Restore. How to repair the operating system and how to restore the operating system configuration to an earlier point in time in Windows Vista http://support.microsoft.com/kb/936212 This might help you sort out your right-click problem. ShellExView v1.18 - Shell Extensions Manager http://www.nirsoft.net/utils/shexview.html Have you checked your machine thoroughly for malware infection? As well as using a good Anti Virus program I see lots of recommendations  for programs like - SuperAntispyware http://superantispyware.com/ Malwarebytes' Anti-Malware http://www.malwarebytes.org/mbam.php

Thanks to BOTH of you guys.  Shantanu,  you were closest.  I found Norton 360 was the offender.  I uninstalled the entire software and went to McAfee Internet Security Suite.  I no longer have any issues.  What a bummer.  I did like Norton 360's interface, usability and smaller footprint.  Oh well...  It's not a perfect world.  Thanks again gentlemen.