Fix WcnApi.dll errors
WcnApi.dll is a DLL file which is responsible for component Windows Connect Now - API Helper DLL in Windows systems like Windows 7 Professional Edition 64-bit. It was created on 7/13/2009 4:53:02 PM, the size is 86528 bytes and its version is 6.1.7600.16385.
WcnApi.dll can be infected by virus Worm:Win32/Dabber which spreads through social network Flickr to download and install malware Handy Backup on the affected machines.
Once infected, the file path of WcnApi.dll will be re-set as:
And the software like PC game FIFA 2000 Major League Soccer, Web browser SeaMonkey 2.6 or antivirus Malwarebytes Anti-Malware Enterprise Edition can't start up, along with error message:
WcnApi.dll is missing or was not found.
When you restart your computer, you would receive WcnApi.dll blue screen of death (BSOD), along with stop error code:
WcnApi.dll error can be easily fixed by WcnApi.dll file repair tool DLL Suite:
1. Download, install and run DLL Suite
2. Click Start Scan to check WcnApi.dll errors
3. Click Fix ALL to repair WcnApi.dll problem
DLL Suite allows its users to download WcnApi.dll for free by taking the following steps:
1. Download, install and run DLL Suite
2. Click Start Scan to check WcnApi.dll file
3. Free download WcnApi.dll from the open web page
See all posts about this file error:
Windows Explorer Crashing because of StackHash_a417 errors
Hi, I'm having random Explorer crashes. According to online sources, this error can be cause by a DEP conflict. However, it seems to me that explorer is compatible with DEP. Any ideas? Here's the logs: Version=1 EventType=BEX64 Any help appreciated! Mithrandir
Hi, Thank you for your reply. Actually, I did create a new user account, but as I mentioned earlier, due to the randomness of this crash, it wasn't a realistic way to troubleshoot, because I haven't had this crash for about a month since your last reply. But today, I got another one, this time caused by msvcrt.dll. I've included the details below. Hope this helps! Mithrandir Version=1 EventType=APPCRASH AppName=Windows Explorer AppPath=C:\Windows\explorer.exe
Hi, Thank you for your prompt response. Actually, about six months ago, I ran SFC as a preliminary troubleshooting procedure. I ran it again today, and found no integrity violations. Any ideas?? Thanks, Mithrandir
Hello Mithrandir, You try to disable the Anti-Virus and then try to install the update after a restart. Temporarily disable anti-virus by following the below link: http://windows.microsoft.com/en-US/windows7/Disable-antivirus-software Note : Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks. Hope this helps. Otherwise, feel free to write us back for further assistance and we will be glad to help you ahead. Thank you
Hello Mithrandir, Thank you for the update. I would advise you to create a new user account and see if you get the same error prompt in the new user account as well. To create a user account follow this link: Create User Account http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-7 Hope this helps. Otherwise, feel free to write us back for further assistance.
Hello Mithrandir, You may try to follow the link below to create a new user account and test the issue in new user account, see if that helps. Create User Account http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-7 Hope this helps. Otherwise, feel free to write us back for further assistance and we will be glad to help you ahead. Thank you
Hi Shalini, Haven't heard from you in a while...any tips to resolve my issue? I already created a new user account, but due to the randomness I described earlier, it wasn't an effective way to troubleshoot the issue. Thanks, Mithrandir
Thank you for your reply. Answering your questions: 1. No, as I said, it's completely random, sometimes it crashes when I just double click on a folder on my desktop. 2. No, not really, because this has been happening for a long time, again, in a random way...sometimes more often, like 3 or 4 crashes within 10 min, but other times it will not crash at all for days. Due to this randomness, I'm not sure if a clean boot would be effective in resolving the problem, but I can try it if you'd like. Also, a bit of history on this issue: I previously contacted support about Explorer crashes, but these were due to the faulty module atiacm.dll, an optional component of the AMD graphics driver. Disabling the module with ShellEx fixed the problem, but now I'm getting StackHash_a417 cited as the source of the crash. Here are the event logs you requested, I hope they are the right ones. I exported all events from Event Viewer (Local)\Windows\Application. Here's the link to the file: http://we.tl/aUD
Hello Mithrandir, Thank you for posting your query in Microsoft Community. I understand that you have issues with random crashes in Windows. We are glad to help you in fixing the issue. But, I would like to know some more information on this issue to help you better. 1) Do get this issue only while using any particular application? 2) Do you remember making any changes prior to this issue? In the meanwhile, please follow the suggestions mentioned below to fix the issue. Try to perform clean boot so that we make sure that there is no other third party application that is conflicting with the Operating System. To perform a clean boot follow the steps in the below link: How to perform clean boot in Windows http://support.microsoft.com/kb/929135 Note: After troubleshooting, refer to this section ‘How to reset the computer to start as usual after clean boot troubleshooting’. If the above method doesn't help then try to follow the suggestion from the link below to fix the issue. Windows Expl
Hello Mithrandir, Thank you for the reply. You may try to run System File Checker (SFC) because, if a Windows Resource Protection (WRP) file is missing or is corrupted, Windows may not behave as expected. Run System File Checker (SFC) scan to fix any corrupt system files. To do this, follow the steps mentioned in the link below: Use the System File Checker tool to repair missing or corrupted system files http://support.microsoft.com/kb/929833 Hope this helps. Otherwise, feel free to write us back for further assistance and we will be glad to help you ahead.
Windows Explorer has stopped working - BEX64 error
I keep getting random "Windows Explorere has stopped working" errors. I've checked the crash with appcrashview and get the log below: can anyone suggest which application is causing the crash? Thank you. Version=1 EventType=BEX64 EventTime=130715772385022234 ConsentKey=BEX64 AppName=Windows Explorer
Hello David, Thank you for posting your query on Microsoft Forum. I would appreciate if you can provide us the following information to help us understand the issue better. Did you make any changes (Hardware or Software) on your computer prior to the issue? When do you get this error message? This issue can be caused due to any of the following issues: You may be using an outdated or corrupted video driver System files on your PC may be corrupt or mismatched with other files You may have a Virus or Malware infection on your PC Some applications or services running on your PC may be causing Windows Explorer to stop working I would suggest you to try the steps provided in the following Microsoft article and can avoid the steps which you have already tried and check if it helps. Error: Windows Explorer has stopped working http://support.microsoft.com/kb/2694911/en-us Note Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential f
Also, seeing the following as a loaded module: LoadedModule=C:\Windows\system32\ NetworkItemFactory.dll You may benefit from the following hotfix: https://support.microsoft.com/en-us/kb/2494427?wa=wsignin1.0 There is a link at the top on the article to request the hotfix. The problem you are experiencing may be similar to what was reported in the following link: https://social.technet.microsoft.com/Forums/windows/en-US/b7403f2e-23ab-49c4-9a13-7892536a3325/app-crash-explorerexe-faulting-module-fundisc?forum=w7itprogeneral
Faulting application name: Explorer.EXE, Faulting module name: NInput.dll
My desktop is randomly restarting. I've been searching the web for answers on how to solve this problem and have been unlucky so far. Am I the only one experiencing this problem? I need help. Thank you Version=1 EventType=APPCRASH EventTime=130389355070599973 ReportType=2 NsPartner=windows NsGroup=windows8
Hi Emilio, Did you make any changes to the computer prior to the issue? This issue could be caused by some third part program or some dll file corrupted. Method 1: Step 1: I would suggest you to boot the computer into safe mode with networking and check if the issue persists. Starts Windows with a minimal set of drivers and services. If a problem doesn't reappear when you start in safe mode, you can eliminate the default settings and basic device drivers and services as possible causes. Windows Startup Settings (including safe mode) http://windows.microsoft.com/en-in/windows-8/windows-startup-settings-including-safe-mode Step 2: If the issue still persists, then the issue also could be due to some third party program causing the issue. Clean boot will eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows. You may also troubleshoot or determine what conflict is causing the problem by performing a clean boot. How to perform a
Also, the module which appears to be causing the crash, the NInput.dll (Microsoft Pen and Touch Input Component) is a component of Windows. However another, possibly third party, module may actually be causing the crash. If the error persists I would recommend to capture a user-mode dump of the explorer.exe crash to get more information on the crash and see if the cause of the crash can be pinpointed. You can configure Windows to create user-mode dumps. Create a System Restore Point first. If you copy and paste the following in Notepad and save as a .reg file (save with the .reg extension and give it any name such as explorerdump.reg) then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time explorer.exe crashes should be created in the C:\CrashDumps folder: Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe] "DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73
Explorer.exe Crashes everytimes I acces a certain folder.
Hi, Everytime I try to open a certain file folder, my explorer.exe crashes. Its a Lenovo M73e on windows 10 pro x64. Here are the logs of the APPCRASH. Version=1 ApplicationIdentity=48A53671264CE3AA92E4A951433AA734 MetadataHash=-712841716
Can you recall if you made any changes before this problem started? Like the display size in your PC? If you have, try reverting to the default size and let's see if it address the issue. Looking forward to hear from you. Regards.
So this happens only with one (or a few) folders and not all? What's inside those folders? Do you have the Preview pane open in Explorer? If so, try closing it and then accessing the same locations.
Hi, I have already done a SFC and it came out with no errors. I also ran a Chkdsk, but I don't think it would fix anything regarding this issue. Thank you, Yannick Leblanc
The folder only contains a PDF file. I have tried to turn off the Preview Pane, but it didn't change the outcome. If turning off the Preview pane didn't help, turn off the Show thumbnails option in case it's enabled and check again. Which PDF viewer are you using? One of its shell extensions must be causing the crashes.
Its in a shared folder on our network. but other files in other folders are working fine.
It crashes before selecting the file. as soon as I enter the folder. Other folder with PDF files do work correctly. I have tried the Show thumbnail option and it still crashes. Adobe Acrobat DC 2015 is the PDF viewer used.
Is the folder for the user's a local folder or is it a shared network drive?
If the issue persists I might suggest to try to obtain a user mode dump which has the potential to pinpoint the cause. You can configure Windows to create user-mode dumps. Create a System Restore Point first. If you copy and paste the following in Notepad and save as a .reg file (save with the .reg extension and give it any name such as dump.reg), then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time explorer.exe crashes should be created in the C:\CrashDumps folder: Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe] "DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\ 00,6d,00,70,00,73,00,00,00 After Explorer (explorer.exe) crashes, can you then make the .dmp file available (provide link) via a public folder on OneDrive (SkyDrive) or similar site? Here's a couple of links on using OneDrive (SkyDrive): http://windows.microsoft.com/en-ca
Hi, When did the problem begin? Did you make any changes or perform any updates recently? Let's run the System File Checker to help us check and restore any corrupted files. In case you encounter any errors, please let us know so we can look into it. Update us with the result. Regards.
This happens in a few file for one of our user, and then explorer crashes randomly for another one. The folder only contains a PDF file. I have tried to turn off the Preview Pane, but it didn't change the outcome.
Windows 7 Explorer.exe keeps crashing with pnidui.dll error.
First let me say I have not installed any new software in quite some time, nor have I changed hardware, or any system settings. Windows 7 Ultimate 64bit SP1. All updates and patches are current. I am having issues with Windows Explorer crashing. When it crashes I receive an error saying it is related to pnidui.dll. I have checked the event logs and there are no other system logs or crashes from other programs. Only Windows Explorer. I have figured out that I can trigger the crash simply by hovering my mouse cursor over the network icon in my system tray! AppPath=C:\Windows\Explorer.EXE If anyone can help with this I would really appreciate it. I am about at my wits end.
Okay, FINALLY got dump files. Hopefully I did this correctly https://skydrive.live.com/redir?resid=C67C9512D2EB66BC!129&authkey=!AEuAD6UcFdjfBzo
Well this is just peachy... Uninstalled the bluetooth software, rebooted, and check disk ran. It "fixed" about 3000 orphaned files, went to a reboot again, then came up with an error that says "The program or feature "\??\c:\windows\explorer.exe cannot start or run due to incompatibility with 64-bit version of Windows. Please contact the software vendor to ask if a 64-bit Windows compatible version is available." UGH... At least I have back up images. Time to reimage (again) and start over.
The problem may be the BsShell.dll: 0:005> !analyze -v ******************************************************************************* * * * Exception Analysis * * * ******************************************************************************* Unable to load image C:\Windows\System32\ieframe.dll, Win32 error 0n2 *** WARNING: Unable to verify timestamp for ieframe.dll *** WARNING: Unable to verify timestamp for BsShell.dll *** ERROR: Module load completed but symbols could not be loaded for BsShell.dll The BsShell.dll, which is dated Jan 7, 2009 and is version 188.8.131.52, may be a component of BlueSoleil software. Is such a program installed and, if so, can you uninstall the BlueSoleil software and see if the issue resolves? I am using WinDbg of the Debugging Tools for Windows to an
I guess I am doing something wrong, or just don't get it (which is kind of embarrassing to say) Took your above bold text, put it in to a file, merged successfully. Verified in the registry under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe that I have the following (Default) REG_SZ (value not set) DumpFolder REG_EXPAND_SZ C:\CrashDumps AppPath=C:\Windows\Explorer.EXE And now I cannot get anything to run from the start menu. Constant explorer crashing... UGH
ARGH... we were SSSOOOO close. Explorer hasn't crashed. BUT, Windows Live Mail keeps crashing. Faulting application name: wlmail.exe, version: 14.0.8089.726, time stamp: 0x4a6ce53d Faulting module name: MSMAIL.DLL, version: 14.0.8089.726, time stamp: 0x4a6ce58f Exception code: 0xc0000005 Fault offset: 0x00071104 Faulting process id: 0x1778 Faulting application start time: 0x01cd91d47e83109d Faulting application path: C:\Program Files (x86)\Windows Live\Mail\wlmail.exe Faulting module path: C:\Program Files (x86)\Windows Live\Mail\MSMAIL.DLL Report Id: 0adeb176-fdee-11e1-85df-90e6ba2fa561
BTW, what do you read these dump files with?
Okay, got a restore done, uninstalled the BT software, reboot, it came up. So far it seems okay. I am cautiously optimistic to say the least. I can at least hover over items on the right side of the task bar without explorer restarting now. Which is definitely a positive. Thanks for your help auggy. I truly appreciate it
Although you should not have to, try restarting the computer and then see if a dump file gets created. Also, does the same crash exist in Safe Mode and Safe Mode with Networking?
So it's possibly some sort of bluetooth software? Humm... I really don't have any recollection of installing bluetooth software on my PC. But sure enough, there is BlueSoleil Bluetooth installed. Uninstalling it now, will reboot, and report back since I know what to do to get it to crash.
it may be useful to try to capture a user-mode dump of the explorer.exe crash to get more information on the crash. You can configure Windows to create user-mode dumps. Create a System Restore Point first. If you copy and paste the following in Notepad and save as a .reg file, then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time explorer.exe crashes should be created in the C:\CrashDumps folder: Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe] "DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\ 00,6d,00,70,00,73,00,00,00 After Explorer (explorer.exe) crashes, can you then make the .dmp file available (provide link) via Windows Live SkyDrive or similar site? The following link has information on using Windows Live SkyDrive: http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65 More in
Explorer.exe crashes frequently on Windows 7 x64 laptop - HP dv7 4080us
Dump Summary ------------ Dump File: explorer.exe.5244.dmp : C:\LocalDumps\explorer.exe.5244.dmp Last Write Time: 28/1/2012 05:48:42 AM Process Name: explorer.exe : C:\windows\explorer.exe WLIDNSP.DLL C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL 7.250.4232.0 FWPUCLNT.DLL C:\windows\System32\FWPUCLNT.DLL 6.1.7600.16385
Just wanted to ask if this can have anything to do with with the large number of items in the context menu for files. Can it be? I would say it is possible, but I doubt it. I would install one of the programs you removed to see if you can duplicate this again.
Thank you for the help. Instead of getting into the clean boot mode, I just uninstalled all the application except Norton Internet Security and uninstalled and reinstalled the latest version of Ad muncher. Lets see if I get the error again I will know its among these two. And if nothing happens will install the uninstalled applications one at a time each week. Currently, since the removal there has not been any crashes and the system seems more responsive than before. Just wanted to ask if this can have anything to do with with the large number of items in the context menu for files. Can it be? Oh and by the way the memory dump files show that the error is in ntdll.dll Thank you again for helping. Hi, Since when are you facing this issue? After reading the log, it seems that one or more of these apps could be the cause of the crash Filezilla FTP Client,Norton security 2011,Winscp,Tuneup utilities 2011,Ad muncher.I would suggest you to follow the steps mentioned below: Method 1 : Resta
Hi, Since when are you facing this issue? After reading the log, it seems that one or more of these apps could be the cause of the crash Filezilla FTP Client,Norton security 2011,Winscp,Tuneup utilities 2011,Ad muncher.I would suggest you to follow the steps mentioned below: Method 1 : Restart computer in clean boot and check if the issue persists. F ollow “step 1” in the link to enable to clean boot: http://support.microsoft.com/kb/929135 Follow the step 7 from the article to “Reset the computer to start as usual”, after performing the clean boot troubleshooting. Method 2 : If the above step fails uninstall 1 application at a time from programs and features and check if there are any further crashes. Follow the steps in the link: http://windows.microsoft.com/en-US/windows7/Uninstall-or-change-a-program Method 3 : If not, then I would suggest to install the 64bit version of the same application. For more information have a look at the link: http://windows.microsoft.com/en-US/windows7/u
Crash explorer.exe and randomly black screens
Hello there, In the last week i got sometimes black screens and the pc stuck for all response, only hard reset released him. i tried to run sfc /scannow its not found anything, how i fix the explorer problem and the black screens problem? tnx a lot.
Hello Gerry tnx for your help. OneDrive link: https://onedrive.live.com/redir?resid=387EF297EC197760!362&authkey=!APwU5LApk_fC4S4&ithint=folder%2c How we can fix my problems?
Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode. If the report is in a language other than English, please state the language. Please upload and share with everyone fresh copies of your System log and your Application log (two files) from your Event Viewer to your One Drive and post a link here. You
Fully-patched Word 2016 crashes 100% of the time in safe mode on "open file" dialog box
All Office 2016 apps (32-bit/Windows 10) crash occasionally for me when trying to open or save a file. There are dozens of threads in this forum and elsewhere with similar issues, but none of the standard checklist of solutions make any difference for me. Interestingly, I'm able to reproduce the problem 100% of the time running winword.exe in safe mode. When I don't run in safe mode, the crashes are more random; however, they often occur when trying to save a file resulting in data loss so it's a serious issue. In safe mode, it occurs every time. Steps to reproduce: (1) Run winword.exe /safe ApplicationIdentity=00000000000000000000000000000000 MetadataHash=-582748719
Do you have the Preview Pane active in the File Explorer dialog?
Tentatively it appears that deleting the registry key HKCU\Software\Policies\Microsoft\office\16.0\common\portal\Link Providers\MySiteHost\URL fixes this problem. This is clearly a bug -- having a MySiteHost URL setting should not cause Word to crash 100% of the time. Hopefully this can be escalated to the right people to fix more systematically.
Do you have the Preview Pane active in the File Explorer dialog? No.
APPCRASH explorer.exe Windows 7
Hi all, I've been battling the dreaded explorer.exe appcrash and I am trying to fix the problem. It is occurring on my 2 HP Laptop Probook 450s and 2 EliteDesk 800 G1s. They are came with Windows 7 Pro preloaded. The appcrash is mainly ntdll.dll but I also get StackHash_xxxx as well. I have tried to remove all of the unnecessary HP software that came with them and they are all up to date using Windows Update. So far I have disabled all non Microsoft context menus (both 32 and 64bit) using ShellExView but unfortunately that did not work. Version=1 If more output is needed from the dump just let me know what command to run. Any ideas what is causing the errors? Thanks in advance!
It may be an issue with a context menu entry. Does the crash occur when you right-click on a file or folder?
Thanks auggy! I have stopped the bonjour service and renamed both dlls. As suggested I will load the hotfix if the crashes continue.
Hi Auggy, The KB2494427 hotfix did not work. I didn't have dumps enable on the machine. I will enable them and upload a file as soon as I can.
Yes it tends to crash after right clicking. I had used ShellExView to disable all the non MS context menus but that did not seem to help. I came across Autoruns for Windows (https://technet.microsoft.com/en-us/sysinternals/bb963902.aspx?f=255&MSPPError=-2147217396) and will go through context menu DLLs and rename them. I will give an update on my progress sometime next week.
You're welcome, and good luck!
I've uploaded a dump file to https://onedrive.live.com/redir?resid=572C93C114E36092%21250 I hope it shows what is causing the crash.
The C:\Windows\WinSxS\ entries should be fine. Do you have a dump file from the latest crash that you could provide via a public folder on OneDrive?
I've been out of office but now I am back and I got a crash yesterday :( As mentioned previously I stopped the bonjour service and renamed both dlls. Are the C:\Windows\WinSxS\ entries of concern? Next step is the hotfix. Version=1 AppName=Windows Explorer AppPath=C:\Windows\explorer.exe
There may be an issue with the tbblw.dll: ******************************************************************************* * * * Exception Analysis * * * ******************************************************************************* *** ERROR: Symbol file could not be found. Defaulted to export symbols for tbblw.dll - The tbblw.dll is located here: LoadedModule=C:\Program Files\Hewlett-Packard\HP Trust Circles\ tbblw.dll I might also suspect this file: LoadedModule=C:\Program Files\Bonjour\ mdnsNSP.dll Right-click on each of those two files and rename the .dll extension to .old to disable the module. Log out and log back in again and see if it helps. If the crashes continue I might suggest to install the following hotfix to update the Networkitemfactory.dll: https://supp
Outlook 2010 crashes constantly
I have a computer with Windows 7 64 bit and Office 2010 connected to a Exchange 2003 server. During te day Outlook will crash a couple of times. I did an Office repair, created a new ost file, did chkdsk /r /f on the system, all the latest Microsoft updates are installed, disabled all unnecessary addins. Most of the time Outlook crashes when opening an attachement like a pdf or excel file. We have more Windows 7 computers with Office 2010 but these don't seem to have the same problem. When the crash occurs it's generates the following error message, what could cause this? Version=1 EventType=APPCRASH EventTime=129829257361994077 ReportType=2 Consent=1 UploadTime=129829257365094077 ReportIdentifier=cc1570de-aaf8-11e1-bf58-6c626dd63074 IntegratorReportIdentifier=cc1570dd-aaf8-11e1-bf58-6c626dd63074 WOW64=1 Response.BucketId=2924211341 Response.BucketTable=1 Response.type=4 Sig.Name=Naam van de toepassing Sig.Value=OUTLOOK.EXE Sig.Name=Versie van toepassing Sig.Value=14.0.6117
Does the same thing happen if you start Outlook in safe mode? Hold Ctrl when you click its icon to start it. Have you tried repairing the Office installation?
Haven't tried safe mode yet, but I did an Office repair, this didn't help. Is there any way to find out why Outlook is crashing, maybe generate a dump file or something when it crahses?
Windows 7 Explorer Crashing
Hello. Windows Explorer is crashing several times a day. This time, it crashes when I right click on a folder (intending to request a command window there). Thank you for any help. Operating system: Windows 7 64 Bit. All updates installed as of July 27 2014. Here is the AppCrashView: AppName=Windows Explorer AppPath=C:\Windows\explorer.exe
Hello, Thank you for posting you query in Microsoft Community. Did you make any changes to the computer prior to the issue? I would suggest you to try the following article and check if it helps: Error: Windows Explorer has stopped working http://support.microsoft.com/kb/2694911/en-us Note: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.(Running Virus scan) Note: After you have finished troubleshooting, follow these steps from section “How to reset the computer to start normally after clean boot troubleshooting” to reset the computer to start as usual. Note: When you use System Restore to restore the computer to a previous state, programs and updates that you installed are removed. Important: I highly recommend backing up all of your important files and folders onto an external storage device before attempting any type of OS repair or upgrade. Additional Reference: Optimize Windows for better performanc
Word crashing when trying to save docs to Sharepoint
I have Word 2010 and have been using Sharepoint 365 for quite some time now. One or two people are now having a problem where, after editing a doc in Word, they cannot save it to Sharepoint and/or it crashes Word. It has been happening now over a week and is very unpredictable. I am pasting the word crash report from the Report Archive. This happens multiple times a day. Alll we can do is save a local copy of the file and then try over and over until it finally works. Again, we have probably 15 users, this is only happening for 2 of them who happen to use the same Share (but are never in the same file at once). And it only started happening the last 10 days or so. I noticed there was a big Microsoft Office update about Oct 15, but this would have affected them longer ago if it was related to this. It never happens with local Word files so I'm sure it's related to the 365. Version=1 EventType=APPCRASH EventTime=130907021700197393 ReportType=2 AppName=Microsoft Word AppPath=C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EXE
Hi MignonneHalpern7357, Thanks for your update. According to your description, I get know that the Word 2010 application crashes when clicking Save after editing the documents from SharePoint library. If the issue started happening after installing the update KB3055034 for Microsoft Office 2010 that was released on October 13, 2015, the root cause may be the Office desktop client update. Given the situation, I would like to suggest that you post the issue in our dedicated Office 2010 forum . We have a specific forum on TechNet that handles Office 2010 desktop client issues. Thanks for your understanding. Shirley
Hi MignonneHalpern7357, I notice the issue occurs to the persons who use the same Share. For further investigation, please send us the information below: 1. More details about "use the same Share". 2. What about if you let others use the same Share you mentioned? 3. Do people encounter the issue when using another application? Thanks, Hale
Yes, the issue persists, I keep trying to email you back but it keeps not going through 1. More details about "use the same Share". Sorry, same document library is what I mean. This is no longer true - seems to happen in different document libraries but most frequently one in particular - nothing unusual about it. 2. What about if you let others use the same Share you mentioned? Different people do use this doc library, also on different computers. Only commonality is all pcs are Win 7 and all use Word 2010 and they are using the doc library from Windows Explorer 3. Do people encounter the issue when using another application? ONLY in WORD, but that doesn't mean much because there's really only word files in this doc share. New update - another client I have (completely different M365 subscription) now has the identical issue - Word crashing when accessing word files from a doc library Anything we can do? Any updates to try? Anything? We are pretty much flailing at this point. O
Hi MignonneHalpern7357, Does the issue persist? If so, please send us the information mentioned above for troubleshooting Thanks, Hale
Word 2016 crashes randomly with BEX error
Hi, I have a COM add-in developed for Word2010 with VS2013 targeting .Net framework 4.0. Add-in works fine in 2010 but the same add-in crashes randomly in 2016. So I have created "2016 Word Add-in template" in VS 2015 targeting .Net framework 4.6 and copy pasted the code from 2010 add-in template to 2016 add-in template. Still I am facing the crashing issue randomly, mostly on closing the document. The is happening in both 86-bit and 64-bit office versions and also for every one (approx 150 users). Could anyone please help me with your valuable inputs in solving this issue. Please let me know incase of more details. Thanks, Stanley
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