KernelBase.dll download

Thanks. Here is the link to the dmp file you requested. https://dl.dropboxusercontent.com/u/15926263/iexplore.exe.9420.dmp Stan

Hello, Thank for visiting Microsoft Answers and providing us with the detailed description about the issue along with the event logs which will help us in providing you with the targeted assistance. As per the description, I understand that you are getting error message “Internet Explorer has stopped working” while loading certain websites using Internet Explorer 10 in the system. I really appreciate all your efforts towards resolving the issue. In order to understand the issue more clearly, please provide me with the following information. Is this issue specific with certain websites or with all the websites? Have you tried using any other browser in the system and checked if the websites are opening fine or not? There might be a possibility that this issue might have occurred due to any virus infection or hardware acceleration is turned on in the system. Since you have tried a lot of troubleshooting steps like removed, reinstalled, reset, and unchecked all 3 rd party add-ons, I would

The issue appears to be the spIEBho.dll. a component of Sticky Password: ** WARNING: Unable to verify timestamp for ieui.dll *** ERROR: Module load completed but symbols could not be loaded for ieui.dll *** WARNING: Unable to verify timestamp for ieframe.dll Unable to load image C:\Program Files (x86)\Microsoft Silverlight\5.1.30514.0\coreclr.dll, Win32 error 0n2 You could revert to a previous version of Sticky Password until the issue is fixed in the newer version. You may also benefit from updating Microsoft Silverlight to the newest version.

That was the cause. I installed this newer version I found on the forum noted above and it resolved the issue. http://download.stickypassword.com/debug/StickyPassword_rev80430.exe Thanks again, Stan

Also, the error may be related to the graphics driver so try updating the graphics driver or disable GPU rendering as suggested by Jayant Gupta. If the error persists consider capturing a user mode dump of the crash which has the potential to pinpoint the cause. You can configure Windows to create user-mode dumps. Create a System Restore Point first. If you copy and paste the following in Notepad and save as a .reg file (save with the .reg extension and give it any name such as iedump.reg), then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time iexplore.exe crashes should be created in the C:\CrashDumps folder: Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\iexplore.exe] "DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\ 00,6d,00,70,00,73,00,00,00 After Internet Explorer (iexplore.exe) crashes, can you then make the .dmp file available (provide

You're welcome. Glad to see the newer version works. Thanks for the follow up. To follow up on the creation of the dump files: You can delete the C:\CrashDumps folder anytime. You can leave the added registry key intact but you can delete it if you wish or run the following .reg file to delete: Windows Registry Editor Version 5.00 [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\iexplore.exe]

can you please browse my dmp file? the zip is here https://drive.google.com/file/d/0By39vAZuNZY-T0dWaEFKMzBkYm8/view?usp=sharing I am having crashing on IE and posted here with no help so far http://answers.microsoft.com/en-us/ie/forum/ie11-windows_7/ie11-and-ie10-crash-when-downloading-dmp-file/5e512871-96ab-4437-8ff1-da980609083d thanks in advance

Hello Thank you for your reply. HTML is not a problem, but the flash version is not working. Comes up with Shockvawe plugin stopped working. Also I am using version 6 of VCSA cause I am doing training on it. I can disable the plugin in the browser, but then it comes with the message you need Adobe flash player to see this content. As soon as I enable it - Microsoft IE stopped working when I try to open the web client. And again is not deprecated I am using it at my work place and is not a problem. Same version of windows 10 and the same version of VCSA appliance. It is crashing on every browser as well. Thank you

Hello This has been all sorted - Just uninstalled KB4025376 Thank you

Wasn't the Flash-based vSphere web client already deprecated? Have you tried using the HTML-based vSphere 6.5?

bumpmp

Hi Leandro, To help you with your concern regarding kernelbase.dll, let me suggest you to run an online troubleshooter. Please click this link and see if the issue persist. Please let us know how it goes for us to assist you further.

Hi Leandro, To help you with your concern regarding kernelbase.dll, let me suggest you to run an online troubleshooter. Please click this link and see if the issue persist. Please let us know how it goes for us to assist you further. Hello. I ran the troubleshooter but it says it couldn't identify the problem, and didn't detect any.

This could be the problem: LoadedModule[84]=C:\Users\Robert\AppData\Local\Programs\BeFrugal.com\Add-On\2013.3.19.3\ BFNB.dll Try uninstalling BeFrugal. That was the same issue in this topic .

Hi Sergaku, It this case start with simple system check following this guide: https://answers.microsoft.com/en-us/windows/for... Again: be sure that all driver are from official sources and up to date. Update automatically / reinstall and install from official website. Check how your device is working in: 1) in clean boot: https://support.microsoft.com/en-us/help/929135... 2) new user profile: https://support.microsoft.com/en-us/help/402692... Let me know if you need more help

Hi Dave, Please if you were having an issue with Internet Explorer, or Outlook 2013, or both. Since this was posted under Internet Explorer, have you tried resetting the browser? If you haven't, follow the steps in this article . Let us know how it goes.

Hi Anannya, I tried your suggestions. I replaced my dll files and tried to assign them to my register. Following your steps was not possible as I got an error code when trying to use the command in Run, I however managed to do it in Command Prompt and so far I did not got any problems! Thank you very much for your help! Regards, Joep

Hi Joep , You are welcome! We are glad that the issue is resolved. Thank you for sharing the information.

Hi Joepvan der Poel, The issue appears to be because of two system files namely to kernel32.dll and ntdll.dll Since you did a clean install of Windows 7 and still the issue reappears it seems like the version of Windows installed on your computer and on the media aswell is corrupt. Therefore I would suggest you to get the copy of these two files kernel32.dll and ntdll.dll from another trust worthy Windows 7 computer running the same version, edition and service pack and paste it to c:drive>Windows>System32 folder and re-register the files and check if the issue persists. To re-register the files follow these steps: a. Click on the "Start" menu, click "Run". b. In the "Open" box, type " kernel32.dll /regserver ", without quotes and then press ENTER. c. For ntdll.dll type " ntdll.dll/ regserver", without quotes and then press ENTER. Hope it helps. Please get back with the issue status and also let us know if you face any Windows issue in future and we will be happy to help.

I installed and ran the System Update Readiness Tool, it didn't work. Would cleaning the registry do anything to solve this problem or would it make it worse?

It didn't work, I copied the files as instructed and then tried to access the application that was affected by KERNALBASE.dll with new user and the result was the same.

I uninstalled that update and then restarted Windows and it didn't make any difference, the application affected by KERNALBASE.dll still wouldn't run.

Hello Mentis, Thank you for the update on the issue. Let’s try to r un System Update Readiness Tool on your computer. Refer to the article below: Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2 http://support.microsoft.com/kb/947821 Hope this information is helpful. Please write back to us if you need any further assistance, we'll be glad to assist you.

Hi Mentis, Thank you for the update on the issue. I would appreciate if you could provide more information: When you say “ Cleaning the registry 14. Log off, and then log back on as the new user. Hope this information is helpful. Please write back to us if you need any further assistance, we'll be glad to assist you.

Hello, Thank you for replying back. Let’s follow below mentioned steps and check if that helps: Step 1: Boot the computer in Safe Mode and check if the issue persists. In Windows, we can start the computer in different advanced troubleshooting modes to find and fix problems on the PC. One of such troubleshooting mode is Safe Mode . Here we start Windows with a minimal set of drivers and services. Please refer to the steps given in this article to boot the computer in safe mode: http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 If the issue does not occur in safe mode, then you may boot the computer back to the normal mode and then perform a clean boot to check if the issue is caused by any software conflicts. Step 2: Perform a Clean Boot and find out which application/service is causing this issue. A clean boot helps to eliminate software conflicts and to determine what is causing the problem. To perform a clean boot, please refer to

I have the same problem since I installed the KB3126593 which replaces the kernelbase.dll. If I uninstall the KB3126593 the problem vanished after a reboot.

Would cleaning the registry fix the problem or make it worse? I would prefer not to try it unless I have a more...professional opinion on the matter.

Method 1 - Windows Resource Protection found corrupted files, but was unable to fix some of them. Method 2 - KERNALBASE.dll failed to load, the specific module could not be found.

Hello Mentis, Thank you for posting your query on Microsoft Community. KernelBase.dll is an API client DLL to help launch .exe applications. When it is corrupt, you will get missing or not found DLL error when you try to start your programs. The file associated with KernelBase.dll is the DLL kernel32, any damage to any one of them will result in application crashing problems. Method 1: Run the System File Checker tool Hope this helps. Please post back with the status of the issue and we will be glad to assist you further.

Hi bayviewer, 1. When does the media hub crash? 2. Have you made any recent changes on the computer? 3. Do you receive any error message when the media hub crashes? 4. When was the last time it was working fine? Your question does not contain all the required information needed for us to help you. Please provide us with more relevant information to continue with the troubleshooting accordingly. Hope this helps! Halima S - Microsoft Support. Visit our Microsoft Answers Feedback Forum and let us know what you think.

Thank You for responding Halima. Sorry I seem to have not included all the information. 1.When does the media hub crash? Always. Has never worked. 2. Have you made any recent changes on the computer? Just installation of the Nero Vision Extra 10 software. 3. Do you receive any error message when the media hub crashes? Yes: "Nero Media Hub has stopped working" "A problem caused the program to stop working correctly. Windows will close the program and modify you if a solution is available.” 4. When was the last time it was working fine? Never. This is a new boxed program from Nero. Nero Media Hub 10 contains libraries for Pictures, Music, Videos, and Slideshows and is used in conjunction with Nero Vision Extra 10. When launching Nero, the video editing program seems to be working. When launching the Media Hub, the loading screen stays locked-up and never has proceeded from their. Task manager needs to be used to stop it from running. Seems like the Nero Support are blaming it on Windows.

Hi, Thank you for posting your query in Microsoft Community. I understand your concern and will assist you to resolve this issue. I suggest you to follow the methods below and check if it helps. Method 1: Run the Internet Connection troubleshooter. Windows 10 has a built-in troubleshooter to check and fix issues with Internet connection. I would suggest you to run this troubleshooter to check if the issue is with your internet. Refer these steps: Press Windows key +X, select Control panel Change the view by option on the top right to Large icons Click on troubleshooting and click on the view all option on the left panel Run the Internet Connection troubleshooter  and Network Adapter troubleshooter Method 2. Try updating the Network Adapter drivers from the manufacturer's website and check if the issue persists. Follow the steps to update the Network Adapter drivers: a. Press Windows key + X key and click Device Manager. b. Expand Network Adapter . c. Right-click on the Ethernet and cli

I was able to fix this for a user by removing an adware app called "Cashback adviser" (or something like that) from the manufacturer BeFrugal, it was in plain view in the add/remove programs console. This was AFTER trying to run IE with extensions disabled, without luck. Now it's all set.

Thank you JulianMazzola. Been working on this issue for hours. Tried earlier to uninstall BeFrugal with cash back program and couldn't. After reading your input.....fixed after I deleted BeFrugal. BeSMART and don't download BeFrugal or you'll BeScrewed.

Hi, Consider capturing a user-mode dump of the iexplore.exe crash to get more information on the crash and to see if a third party module is actually causing the crash. You can configure Windows to create user-mode dumps. Create a System Restore Point first. If you copy and paste the following in Notepad and save as a .reg file (save with the .reg extension and give it any name such as iedump.reg), then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time iexplore.exe crashes should be created in the C:\CrashDumps folder: Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\iexplore.exe] "DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\ 00,6d,00,70,00,73,00,00,00 After Internet Explorer (iexplore.exe) crashes, can you then make the .dmp file available (provide link) via a public folder on OneDrive (SkyDrive) or similar site. The following link has infor

This is what did it.  Thanks, I had thrown everything at this and it persisted until I removed this adware application.

This fixed it for me to but it was called Cash Back Assistant.

Hello, Welcome to Microsoft Community Forum. As per description I understand that Internet Explorer 11 starts crashing after installing Windows updates. It seems that there might be some corruption in add-ons that may cause Internet Explorer to stop responding effectively. Please do not worry I will try my best to resolve it. SFC /scannow has been run, no errors have been reported. It is going to be quicker to re-install Windows than reverse 142 updates which is the change from when it was working to when it was not.

Found this adware and removing it restored IE function.  Thank you!

Same issue for one of my customers - turned out to be that exact piece of Adware.  Removed it and she is good to go!  Thanks for posting!!

OMG...this completely did it !!! I tried everything.  I then saw your post...went to add/remove software...and there it was.  Uninstalled and all is perfect. Thank you.

You are a lifesaver!  Thank you!

Also, the error may be caused by a third party browser extension. You could try temporarily disabling third party browser extensions and see if it makes any difference: IE > Tools > Internet Options > Advanced > remove the checkmark in front of "Enable third party browser extensions" > OK then restart IE. If that does not help re-enable third party browser extensions. If it does help a third party browser extension is causing the problem.

Hi. Try a clean boot to find out the problem causing software or hardware: To perform clean boot: http://support.microsoft.com/kb/929135 After resolving the issue put the computer back to normal mode It can be also due to corrupted system files also Try SFC scan also: http://support.microsoft.com/kb/929833

Hi Harry, It is possible that the application itself is corrupted. For us to properly isolate this Kernelbase.dll error, we have some questions for you: Have you tried reinstalling the application? Have you tried running System File Checker to check for any file corruption? Have you tried installing the application using other user account on your computer? We're looking forward to your response.

I created a virtual C: Drive with Windows 7 on my Windows 8 and installed ArcGIS 10.2 on virtual Drive. then I went through the structures mentioned in this page: http://gis.stackexchange.com/questions/57563/agent-analyst-tool-interface-will-not-open-on-arcgis-for-desktop The problem fixed.

For the two post I made with connection to this problem, it transpires that the Software suppliers records showed I had the product installed on more than one machine due to the hardware upgrades. It wasn't, and the bios catastrophe helped to recreate the problem, but once contacted, the software suppliers edited their records, and everything now works.

Thank you for keeping us posted and sharing this information with us. Feel free to contact the Microsoft Community for any issues pertaining to Windows in the future and we will be happy to help.

Hi, As you are facing a lot of  problem with your  computer.  the best option will be to refresh windows 8 using the windows 8installation disk. http://www.zdnet.com/blog/hardware/windows-8-refresh-and-reset-your-pc/14780 http://www.thewindowsclub.com/windows-8-basic-refresh-complete-reset-features-explained

Hi Mike mabana, Welcome to Microsoft community and thanks for posting the question. As per the description provided, it looks like you are unable to install wireless broad on your desktop computer. It would be grateful if you can reply to this question in order to assist you further. Have you made any changes to the computer prior to this issue? I would suggest you to try the following methods and check if it helps. Method 1: I would suggest you to disconnect all the external devices except mouse and keyboard and then perform a clean boot and check if it helps. Clean boot will check if any third party application is causing the issue, as clean boot helps in eliminating software conflicts. How to troubleshoot problem by performing clean boot in Windows 7: http://support.microsoft.com/kb/929135 Note: Once you are done with the troubleshooting, perform the steps from Step 3 : to reset computer as usual. Method 2: Wired and wireless network connection problems in Windows: http://windows.mi

Hi, It could be possible that IO Bit malware removal has removed some system files. Let us try following the methods given below and check if it helps. Method 1: Let us try performing a System File checker scan. If system files are corrupted, the easiest way to rebuild the damage files or to find which files got corrupted you could use “SFC SCANNOW” Refer to the article given below. Use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7 http://support.microsoft.com/kb/929833 If the issue persists, let us try performing a system restore to a previous state when it was working and check. Method 2: Refer to the article given below to perform a system restore. System Restore http://windows.microsoft.com/en-IN/windows7/products/features/system-restore Note: When you perform System Restore to restore the computer to previous state, programs and updates you installed are removed. Reply back if the issue persists, we are here to help

Hi Vipin, Thanks for the prompt reply. I should have mentioned that I'd already tried sfc /scannow multiple times after almost every other step i tried above and sadly this didnt resolve the issue. I also thought a system restore would help but there are no system restore points from before the issue. the oldest restore point is from a few weeks ago and this didnt fix it. Thanks again, Al

Hi Stanley, There are several possible reasons why you're experiencing this. It could be due to faulty plugins, software conflicts, user profile corruption, etc. For us to isolate your concern, we need answers to the following: When did you start experiencing this? Did you make any changes on your computer prior to the issue? Does the issue occur on other user accounts on your computer? Have you taken any troubleshooting steps so far? We'll keep an eye out for your response.

Hi, Kindly post your question in the TechNet Server Forums, as your question is beyond the scope of these Forums. http://social.technet.microsoft.com/Forums/windowsserver/en-US/home?category=windowsserver TechNet Forums: https://social.technet.microsoft.com/Forums/en-US/home MSDN Forums: https://social.msdn.microsoft.com/Forums/en-US/home Cheers.

Hi Simon, Thank you for posting in Microsoft Community Forum. From the description, I understand that you get a validation error when you open Internet Explorer, please be assured that we will do our best to answer this question. Try these methods and check: Method1: I would suggest you to perform a System File Checker scan and check if that help: http://windows.microsoft.com/en-US/windows7/How-to-manage-add-ons-in-Internet-Explorer-9 Hope this information helps. If you have further questions feel free to reply and we would be glad to assist.

Hi, the latest Windows update has solved this problem. The update was Feature Update to Windows 10, version 1607.

Jhessica, thanks for your reply! Ok, I did the Clean Boot, and then tried to run Tableau Public. I am still receiving the error: Application Error Faulting application name: tabpublic.exe, version: 10100.16.1223.56, time stamp: 0x585cf8fe Faulting module name: KERNELBASE.dll, version: 10.0.10586.589, time stamp: 0x57cf948c Exception code: 0xe06d7363 Fault offset: 0x0000000000071f28 Faulting process id: 0x1594 Faulting application start time: 0x01d26db2ca5b0758 Faulting application path: C:\Program Files\Tableau\Tableau Public 10.1\bin\tabpublic.exe Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll Report Id: 3ae793d7-bced-4d1a-856d-52a4d3950e32 Faulting package full name: Faulting package-relative application ID: Windows Error Fault bucket 120681971987, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: tabpublic.exe P2: 10100.16.1223.56 P3: 585cf8fe P4: KERNELBASE.dll P5: 10.0.10586.589 P6: 57cf948c P7: e06d7363 P8: 0000000000071f28 P9: P10:

Hi, For initial troubleshooting, we suggest that you follow the steps provided on this link to perform Clean boot. Let us know how it goes.

Hi, I found this suggestion on a Microsoft site, after seaching for "kernelbase.dll has caused my applications to stop working": https://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/kernelbasedll-has-caused-my-applications-to-stop/b7e4738e-2f16-4a92-****-bc7c2dd50ce8?auth=1 Question asked by Indri92 asked on and replied by Liza.Z replied on Microsoft Now my problem is: I get a First -chance exception at 0x75118450 (KernelBase.dll) So, I was looking for more information which function is called, so I can search my code to find the cause. Regards, Gerrit

You are following bad advice. Will you post a link to where you read this advice? The KernelBase.dll is not a regsisterable DLL so the error message makes sense and if you look inside the DLL you will see that indeed there is no DLLRegisterServer function: This means the advice you are following is bad and whoever suggested that idea has not followed their own advice to see what actually happens. Just because a file has a DLL extension does not mean it is registerable but many times whenever there is some error message about a DLL somebody is going to suggest registering it - and they probably have not followed their own advice to see what happens. What you should do is describe the problem you are having and then somebody can help you look into it.

As I suspected all those suggestions to register the unregsiterable DLL (as usual) came from the Microsoft engaged alleged "experts". From your description so far I can't tell what the issue is of what " First -chance exception at 0x75118450 (KernelBase.dll)" means but maybe somebody else will have some ideas. At least you know what it's not...

Hi Darry, User Profile corruption is one of the possible reasons why you are experiencing constant BSOD's on your computer. You mentioned that you ran the System File Checker (SFC) tool , but is still getting a stop code. To further troubleshoot the issue, we suggest that you create a new User Profile and check if the issue persists. To create a user profile, follow these steps: Go to Settings . Click Accounts . Select Family & other people . Select the Add someone else to this PC tab. Name the user as Test . Leave the password field blank. Hit Next . Sign in as Test user. You may also check this link to fix BSOD errors. Choose the situation when you experienced the problem and follow the troubleshooting steps.

Hi Tommy , The issue you posted would be better suited in the TechNet Forums. I would recommend posting your query in the TechNet Forums. http://social.technet.microsoft.com/Forums/en-US/category/windowsserver Hope this information helps.

Thanks Winston, I have moved this question to the TechNet Forums. I will mark your reply as the answer. -- Tommy Dunn

Photoshop: Version=1 EventType=APPCRASH EventTime=130326306595858324 ReportType=2 NsGroup=windows8 ApplicationIdentity=A7859AF55DB799DC369CD0A5B7AA13A1

I had to finish a project today so I uninstalled/reinstalled the program. I am thinking that when I open a picture in picture viewer or something like that... then right click to edit in Adobe this is when the application fails, and then cannot recover, where I then need to reinstall the application.  But that's just a thought... thanks for looking into this.

EXPLORER Version=1 EventType=APPCRASH EventTime=130287446115939074 ReportType=2 NsGroup=windows8 ApplicationIdentity=BEF35D43912B2EF954CEBA6946C70EB9

done, awaiting the crash, thank you again.

The dump file showed involvement of only Photoshop modules and the runtime module msvcr90.dll: *** ERROR: Symbol file could not be found.  Defaulted to export symbols for msvcr90.dll - Unable to load image C:\Program Files (x86)\Adobe\Photoshop Elements 11\ "DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\ 00,6d,00,70,00,73,00,00,00

It crashed again.  What I believe is happening is if I open the image in "Picture Viewer", right click and then ask it to open in Adobe Elements it crashes.  From there, I have to choice but to uninstall and install elements again. https://skydrive.live.com/redir?resid=E4FD674F07F52A93%21175 Here is the crashdump.

From the loaded modules I can't see anything that stands out as a issue. The saHook.dll from McAfee Site Advisor is loaded during both crashes. What I might suggest is to capture a user-mode dump of the PhotoshopElementsEditor.exe crash to get more information on the crash and to see if a third party module is causing the crash. You can configure Windows to create user-mode dumps. Create a System Restore Point first. If you copy and paste the following in Notepad and save as a .reg file (save with the .reg extension and give it any name such as pedump.reg), then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time PhotoshopElementsEditor.exe crashes should be created in the C:\CrashDumps folder: Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\PhotoshopElementsEditor.exe] "DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\ 00,6d,00,70,00,73,00,00,00 A

The faulting modules KERNELBASE.dll and jscript9.dll are components of Windows. However another, possibly third party, module may actually be causing the crashes. It may help to see what modules are loading during the crash. Can you download and run the following application (AppCrashView): http://www.nirsoft.net/utils/app_crash_view.html Click on one of the recent iexplore.exe errors. Can you copy and paste the information that appears in the lower window that has loaded modules. Do the same for a PhotoshopElementsEditor.exe error.

Hi, Glad to know that you have sorted out the issue. Your efforts to resolve this issue is very much appreciated. Please feel free to reply, in case you face any other issues with Windows in future.

Hi, 1. Why do you need to overwrite KernelBase.dll? 2. What is the exact error message? Method 1: Test the issue in Safe mode. Check if you receive those error messages in Safe mode. Visit the link below to know how to boot the computer in Safe mode. http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode You may refer to the links and check if it helps. How do I open a file if I get an access denied message? http://windows.microsoft.com/en-US/Windows7/How-do-I-open-a-file-if-I-get-an-access-denied-message What are permissions? http://windows.microsoft.com/en-us/Windows7/What-are-permissions Hope it helps!

PLS TELL ME HOW DID U DID IT I AM IN GREAT NEED OF IT BECAUSE EVERY GAME I TRIED TO PLAY IT GETS OPEN AND SUDDENLY CRASHES SO I AM UNABLE TO PLAY IT I GOT THE FILE BUT  I AM UNABLE TO REPLACE IT IT SAYS ACCESS DENIED ONLY I TRIED TO ADMIN TOO WASN'T HELPFUL AT ALL AND MY CURRENT USER ALSO HAVE ADMIN PRIVILEGES PLS PLS PLS TELL ME TO FIX THIS ISSUE I AM FACING IT FROM TWO MONTHS AND I HAVE ALREADY TRIED FOLLLOWING THINGS CLEAN BOOT CLEAN INSTALL AND SFC /SCANNOW PLS TELL ME PLS I NEED THIS TO FIX IT ASAP

Ok I fixed the issue for now. I have done some research and the problem was not actually with that file. Also, I did find a way to replace it. Thanks for the reply, though.

I did it twice (reinstall firefox), behavior is same. The same problem is for Adobe reader. It's Win 7 home, SP1, fully updated. Im affraid it will be necessary to reinstall :-(

Looks like an issue with your install of Firefox.  I would suggest you uninstall the application, download it from their website and install it again to see if this behavior continues.

Yes, something like this was helpfull, I did it 4 days ago.

I would run a SFC /scannow to see if you have any corrupt system files that might be causing a problem. Click Start Type: CMD, right click CMD Click “Run as Administrator” At the Command Prompt, type: sfc /scannow This will check for any integrity violations and fix any corrupted operating system files. Restart your system. KB Article ID: 929833 - How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7 http://support.microsoft.com/kb/929833 Let us know if this helps.

Hi, This might be caused by the changes made after the update. As an initial troubleshooting, we suggest running Windows Update Troubleshooter to resolve the issue. If issue still persists, we suggest uninstalling the updates made before the issue occurred. Update us with the outcome so we can provide further assistance.

Hi, We've noticed the post has been inactive for  more than 48 hours now. May we ask if you still need assistance regarding your concern? Let us know if there’s anything else we can help you with.

Try a System Restore to before you were experiencing the issue. To choose a System Restore point, ·         From the Desktop click the Start button ·         In the Search Field type “System Restore” and hit enter ·         Once System Restore is open, select the option “choose a different restore point” and hit next Once on the next screen, pick a restore point to go back to when it last worked for you. Once you select the restore point, click next, then select finish, this will start the restore process. Let us know if this helps. Thanks, Marilyn

It is a standalone program, "Newton 2," meant for designing roller coasters. Here's a link to the download page: http://nolimits-exchange.com/news/20/newton2 I have tried "run as administrator."  I also tried using SFC and it said no files had viability issues.  The program doesn't even begin to open.  The instant I double-click the program the APPCRASH error appears. I have also tried replacing the kernelbase.dll file with one from another Windows 7 computer on which newton2.exe works, and that still didn't solve the problem.

Hi, What changes were made to your computer prior to the issue occurring? I'd suggest you follow the below steps. Step 1: Start your computer in safe mode and check if the issue occur. Step 2: If the machine works fine in safe mode, then there must be a third party software that is causing the issue to occur, hence I'd suggest you to put your computer in a Clean Boot state. How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7 http://support.microsoft.com/kb/929135 Note: Put your computer back to normal mode (Step 7). Step 3: Perform system restore to the point (2 days) your computer functioned normally.

Before you experiment with Registry Cleaners, which I don't recommend myself, have you tried uninstalling and then reinstalling the failing programs?

Unfortunately, none of those solutions helped.  I receive the exact same error every time.  I have even tried running it on a separate computer with the same operating system [from the same Windows 7 disk] and it works fine on that computer.  I can't think of any reason this computer would have failed, and why it  is only this single program that is crashing.  The only thing I installed between when it worked and when it stopped was Google Chrome, which I have already uninstalled. I have also considered replacing/restoring the kernelbase.dll file, but my system won't let me alter it.  I have administrative privileges in my profile but it still won't let me touch it.  Is there a way around this?

I tried a system restore as well and the problem still persists...I am thinking the only option I have is to do a clean reinstall of Windows 7.

are you sure you didn't happen to have windows auto-updating by any chance? (this is one of the few threads i've seen referring to this particular version of the dll, most others are all having problems with the prior version, which doesn't help me) are both computers of yours running the same version of windows?..meaning, have both been updated with SP1, or is one with and one without?, etc. i ask, because i'm having a similar problem with this version of kernelbase.dll 6.1.7601.17514 but it did not start until i purposefully updated my laptop with SP1 yesterday. ever since then, when i boot up, two programs that start up automatically give me a similar error, and i'm betting there are others that i have yet to find that if i attempt to run, will do the same. i have tried similar ways of reverting to the older version of the dll, but cannot, without completely doing away with the service pack, via a restore point, which is kinda stupid, since overall function is better. it almost seem

I noticed this post hasn't been updated in a while with no resolution.  I am experiencing the same crash issue with a different software.  After running a crash analysis, here is what I obtained.  Any suggestions or help is appreciated. Exception Information KERNELBASE!RAISEEXCEPTION+39In crashdump.dmp the assembly instruction at KERNELBASE!RaiseException+39 in C:\Windows\System32\KERNELBASE.dll Special Build: &

I am not familiar with your program myself but here are a couple of other things you could try to get it going. Have you tried creating another user in case it is a profile problem? Try running ChkDsk to check your drive for errors. Right-click your Drive icon/ Properties/ Tools/ Error Checking.  Try it first by not checking either box (this will run it in a Read-only mode) to see if it flags any hard drive or file problems.  If it does, restart  it by ticking both boxes, and rerun it to allow it to attempt to fix any found problems. Are you only launching via the Shortcut to the program, what happens if you click on the actual .exe? If you custom install the program to a folder in your User's folder rather than any default Program Files folder does it then work? Use the Vista instructions in this to reset to default the security settings. How do I restore security settings to the default settings? http://support.microsoft.com/kb/313222/#appliesto Solving setup errors by using the SubI

What is the name of the program that uses newton2.exe and what does the program do? APPCRASH Exception Code e0434f4d http://tomfaust.blogspot.com/2010/05/appcrash-exception-code-e0434f4d.html If you want to check the viability of KERNELBASE.dll have you tried the System File Checker program? How to repair the operating system and how to restore the operating system configuration to an earlier point in time in Windows Vista (or 7) http://support.microsoft.com/kb/936212/#appliesto How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program generates in Windows Vista http://support.microsoft.com/kb/928228#appliesto How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7 http://support.microsoft.com/kb/929833 Have you tried right-clicking on the shortcut to the program, or the .exe, and selecting the "Run As Administrator" option?  Do so even if your user is an Admin.

Hi Nigt, 1. What is the exact error message you are getting? 2. Have you made any changes to your computer recently? 3. Are you facing this issue with any other applications? I would suggest you to follow the methods and check if it helps. Method 1: Perform a clean boot and check if it helps. How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7 Make sure that you enable Nero services in this troubleshooting. NOTE: Make sure that you perform “step 7” in the above link to boot your computer normally after your troubleshoot. Method 2: Run System File Check (SFC) scans and checks if it helps. http://support.microsoft.com/kb/929833 Note: System File Checker gives an administrator the ability to scan all protected files to verify their versions. If System File Checker discovers that a protected file has been overwritten, it retrieves the correct version of the file from the cache folder (%Systemroot%\System32\Dllcache) or the Windows installation source f

I had the same problem and found a solution. This is not an application problem as KERNELBASE.dll is a system file. You need to fix your windows 7 system files. Go here and follow all instructions: http://support.microsoft.com/kb/929833 Doing this solved many other problems I had with my system: - MSN messenger not loading any more - All office 2010 programs crashing whenever I tried to click on the INSERT tab - windows explorer crashing when searching for files or documents in large folders Hope this helps. Gilles

Please disable your firewall protection. Do a full registry scan using RegInOut , clean errors identified. If the problem still persists, follow these guidelines: A] Disable Firewall: 1. Click Start, type Windows Firewall with Advanced Security in the Search box, press ENTER. 2. Click Actions | Properties. 3. Turn yoru firewall off, click OK. B] Clean Disk: Clean temporary files and contents. Use Disk CleanUp as shown below: 1. Click Start, point to All Programs | Accessories | System Tools. 2. Select Disk CleanUp. 3. Select your system disk drive (usually, drive C:\), click OK. 4. Clean the disk.

My fiance are both having the same issue as of today. She runs win7 x64, while I'm still in win7 x32. My last windows update was 11/18... but somehow our skype crashing issues didn't start until today. Any advice would rock.

Hi MarkSchoenbaum, Please see the following similar thread with a possible fix: http://social.technet.microsoft.com/Forums/en-US/w7itproperf/thread/c5eb79c4-839f-43d5-804a-9bbdff4f1dc6 Hope this helps!

Did you configure your system control panel to generate DMP files as shown in my instructions? The text document doesnt help

Γεια Έχω πρόβλημα με τα ατυχήματα που happend κάθε φορά που θέλω να χρησιμοποιήσετε το Adobe Photoshop cc 14.0.0.0 (64bit). Σφάλμα: adobe photoshop cc σταμάτησε να λειτουργεί Έκθεση Id: ee6a7f6b-2f1f-11E3-baa5-e0b9a5fb675a χρειάζονται βοήθεια

My laptop specification : Asus N46vz Since you have an Asus notebook the error may be caused by the QuickGesture.dll which is a component of Asus Virtual Touch software. As suggested in this link can you uninstall the Asus Virtual Touch program and in it's place install Asus Smart Gesture. There should be downloads for the Asus Smart Gesture from Asus for your notebook or you can use the following link: Smart Gesture ATK Package if you need it: ATK Package Edit: I notice the link I referenced does not mention the KERNELBASE.dll or Adobe Photoshop but the following link with similar error does: http://answers.microsoft.com/en-us/ie/forum/ie9-windows_7/problem-signature-kernelbasedll-appcrash/cb480557-5e35-4da4-9739-d213eb13a0da

We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible. WE NEED AT LEAST TWO DMP FILES TO SPOT TRENDS AND CONFIRM THE DIAGNOSIS. If you are overclocking (pushing the components beyond their design) you should revert to default at least until the crashing is solved. If you dont know what it is you probably are not overclocking. Team Zigzag3143.com

Thanks ZigZag3143 I enabled minidumps and restarted my laptop , after crashing i check c:/windows in safe mode but there is no folder with named minidumps ! but anyway this is my system full info that i uploaded in rapidshare . https://rapidshare.com/share/4B8AC3041EC80CF91239D7F6508E8F08

Hi Patrick, We appreciate your efforts in providing us a detailed information about your concern. Sometimes, there are variety of malicious programs that can cause this error. We suggest starting your PC in safe mode and perform a full scan using your antivirus software. Once you boot your PC in safe mode , it will start Windows with a minimal set of drivers and services to help troubleshoot issues. For instructions on how to start PC in safe mode, please check this link . Note: If the issue doesn't reappear when you start your PC in safe mode, you can eliminate the default settings, basic device drivers and services as possible causes. Should you have any other concerns, don’t hesitate to let us know.

Thank you for the update, Patrick. If the issue is within your operating system, this should have been already addressed after performing an in-place upgrade. Since the issue still persists, we'd like to verify if you have tried uninstalling and reinstall the said application to have a fresh start. Also, we'd like to know if there were updates provided by the developer of the program. We'll be looking forward to your response.

I can not guarantee the results but some tips that may help. move your installed games to another drive then other then the system drive; in steam select move installed games to another drive/steam folder. Set the ms store for manual download, same for windows update. Uncheck load steam on pc start. set antivirus for manual updates. this goes for any other program that wants to get first crack at the pc when it boots; including flash player and sun java. update your gpu's and any other system devices and drivers. Been a steam user for a few years, from vista and up to win10 and win10 makes me have to work much harder to get things running and stable on each new os update. I would also check the event viewer at the time of these crashes as most often, I have found other things triggering just before or after.

Thanks for letting us know, Patrick. In this case, let's try to fix this by performing an In-Place Upgrade to clean up your system. To do this, here's an article created by PaulSey... . It's a step-by-step guide to ensure that this procedure is properly done for us to rectify your issue. You can also check this video that we uploaded in YouTube for a visual step-by-step guide on how to do an In-Place upgrade. Should you have any other concerns, don’t hesitate to let us know.

Hi Patrick , We have noticed that the post has been inactive for quite some time. We'd like to confirm if the steps provided by Kris Ver about performing an in-place upgrade resolved the issue. If so, we highly encourage you to inform our Community by clicking on Yes or marking her post as the answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you. Should you require further assistance, just don't hesitate to let us know.

Thanks for letting us know, Patrick. In this case, let's try to fix this by performing an In-Place Upgrade to clean up your system. To do this, here's an article created by PaulSey... . It's a step-by-step guide to ensure that this procedure is properly done for us to rectify your issue. You can also check this video that we uploaded in YouTube for a visual step-by-step guide on how to do an In-Place upgrade. Should you have any other concerns, don’t hesitate to let us know. Bump

Hello, thank you for the reply. The solution might have not fixed the issue. While the games were crashing on launch before, this time they did launch, but they froze on a black screen after launching, one of them after displaying the credits. I'm not sure if launching in safe mode had fixed the issue only for another issue to affect them.

I still have not received any further help on this issue

Thank you for the update, Patrick. If the issue is within your operating system, this should have been already addressed after performing an in-place upgrade. Since the issue still persists, we'd like to verify if you have tried uninstalling and reinstall the said application to have a fresh start. Also, we'd like to know if there were updates provided by the developer of the program. We'll be looking forward to your response. Hi, I already tried to uninstall and reinstall the game, but it didn't work. Is there a way to download a new "Kernelbase.dll" file?

I downloaded the file and ran it, and as soon as it runs it says "Thank you for updating to the latest version of Windows 10" so I guess I already have the latest version installed.

Sir the problem is that i dont have any installation disc with my window. However my windows is completely genuine. But it came pre installed with my laptop so there was no installation disc. Can i still be able to do an in-place upgrade??

Hi Chinmay, Thank you for your response. - Does the issue occur in guest account or administrator account? Let’s follow these methods and update us with the results. Method 1: R Fix a corrupted user profile Please post back with the results and we will be glad to assist you further.

When i try to reregister KERNELBASE.dll, it shows 'the module kernelbase.dll was loaded but the entry-point DllRegisterServer was not found. And i've tried sfc/scannow, it shows that some files couldnt be repaired, the reports are in cbs.log Please help. Thanks

And a new problem occured, when i tried to make a new administrator account to fix my recent administrator account, the account is created but when i try to login into the new created account, it says user profile cant be loaded.. user profile service failed the logon

Hi Chinmay, I can understand the inconvenience caused to you. Let’s try these methods and check if it helps. Method 1: You may perform system restore in safe mode and check. http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode http://windows.microsoft.com/en-US/windows7/What-is-System-Restore Method 2: You receive a "The User Profile Service failed the logon” error message. http://support.microsoft.com/kb/947215 Registry disclaimer: Back up the registry Method 3: How to Perform an In-Place Upgrade on Windows Vista, Windows 7, Windows Server 2008 & Windows Server 2008 R2 http://support.microsoft.com/kb/2255099 Important Note: I would like to explain that the In-place Upgrade is a tool to repair the system. Through the special upgrade process, we will be able to repair the system. The In-place Upgrade will not affect settings like photos, movies, documents, etc. that are saved on the computer. However, it is recommended to first backup your important information a

Hi Chinmay, - Were there any recent changes made on the computer prior to the issue? Let’s try these methods and check if it helps. Method 1: Place the computer into clean boot state and check. How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8 http://support.microsoft.com/kb/929135 Note: To reset the computer to normal mode after troubleshooting, please follow “ How to reset the computer to start as usual” from the above article. Method 2: Perform system restore from Windows recovery environment and check. What are the system recovery options in Windows 7? What is System Restore? http://windows.microsoft.com/en-US/windows7/What-is-System-Restore Important: System Restore will not revert any of your non-system files like documents, email, music, etc. to a previous state. These types files are completely unaffected by System Restore. If your intention with this tool was to recover a deleted non-system file, try using a file recovery program i

Sir i have tried it all... But it doesnt help... Clean boot and system restore both didnt work out!!

Have you contacted the Technical Support for this program? Geosoft Software Requirements http://www.geosoft.com/pinfo/requirements/index2.asp#software Have you tried right-clicking on the shortcut to the program, or the .exe, and selecting the "Run As Administrator" option?  Do so even if your user is an Admin. How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7 http://support.microsoft.com/default.aspx/kb/929135 Most 32-bit application run OK in 64-bit operating systems, and it is quite normal for them to be installed in the Program Files (x86) directory. 32-bit and 64-bit Windows: frequently asked questions http://windowshelp.microsoft.com/Windows/en-US/help/41531554-d5ef-4f2c-8fb9-149bdc5c8a701033.mspx

Sorted it, I had downloaded the beta version of EMET 5.0, I removed it and all is Okay.

EMET 5.0 is a beta version (and it's not 100% compatible with Flash Player yet).

Thanks for your reply.  As it turns out I uninstalled Norton Security and File Explorer and This PC work normally now, so maybe that was a side issue.  Question - what is "Base video"?

Hello, I had this issue too, I have fixed this by booting in safe mode, Launch msconfig and check "Base video" under "boot". Greetz

Hi James, You have mentioned that you have OS Build 16299.402. Have you checked if you have installed the latest update? This update will be downloaded and installed automatically from Windows Update. To get the standalone package for this update, go to the Microsoft Update Catalog website. Once the latest update is installed, please see if the issue persists. Let me know how it goes.

Thank you for getting back to us. W e encourage you to submit your concern using the Feedback Hub. You can either vote on an existing submission or submit a new issue. When you submit a feedback item we gather additional details and information about your issue that will help determine what's causing it and address it. Feedback items regularly receive Microsoft responses on the submissions in the Feedback app so you can see what we are doing about your feedback. Please revisit frequently to see the status of your feedback items. On a Windows 10 device, search for “Feedback Hub” in Cortana search, then launch the app Navigate to Feedback in the left menu, then press + Add new feedback Select the Problem, and share any details you think are relevant, and choose an appropriate category and subcategory Important: If possible, reproduce the problem(s) after clicking Begin monitoring (or Start capture) near the end of the form; Stop monitoring when you’re done Once you’ve completed the form

Thank you all. I bought a new workstation, with a stable version of Windows 10, only for Adobe Animation CC. Sorry but I had to do my project. Definitely the Insider Preview Version fault! So those you do production and use Third party Apps, keep in mind when testing Insider Preview OSes.

The version I listed is for the KernelBase.dll not the OS version. OS details below Edition            Windows 10 Pro Version           1803 Installed on    02/05/2018  (UK) OS build        17134.48

Thank you for getting back to us with the results. You may encounter some occasional issues when using Windows Insider Preview Build since it is a pre-release software. If the issue continues even after performing a clean boot , there's a possibility that the issue may already be with a corrupted registry key. That being said, we advise seeking the assistance of the IT Pro audience of TechNet especially since your running an Enterprise edition of Windows 10. The IT Pro audience of TechNet can provide better assistance for your concern. Please post your issue in the TechNet Windows 10 Insider Preview Builds forum . Feel free to post back if you have concerns about other Microsoft services.

Well, even after a clean boot, the first thing I did was to open Adobe Animate CC and it behaved the same. Event Viewer XML: - -

Hey James! do you resolved the issue? I have the same problem and it is making me crazy. I talked with adobe and many users have this problem after Fall creators update in W10. thanks!

Be aware, I have had the same problem on the official 1803 release although another user in the office with similar setup has not had a problem. Noticed on a laptop I also use, that is working, that the .dll version is older but the timestamp is newer version 10.0.16229.402 - Modified 15/04/2018 Where as the version on the problem machine is modified 12/04/2018 Error details from Event Viewer below Faulting application name: Animate.exe, version: 18.0.1.115, time stamp: 0x5a25e825 Faulting module name: KERNELBASE.dll, version: 10.0.17134.1, time stamp: 0x701ca188 Exception code: 0xe06d7363 Fault offset: 0x000000000003f218 Faulting process ID: 0x2fe8 Faulting application start time: 0x01d3e79d5ddce3f8 Faulting application path: C:\Program Files\Adobe\Adobe Animate CC 2018\Animate.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report ID: 52075fea-8b83-48d2-b1e5-f83780d6bf1f Faulting package full name: Faulting package-relative application ID: Will be wiping machine and sett

Hello, Thank you for the reply. Windows specifications Edition: Windows 10 Enterprise Version: 1803 Installed on: 04.03.2018 OS build: 17112.1 The issue has stared in the day I posted this Question. The Animation CC application haven't been used for more de 6 months. The troubleshooting steps were: Uninstall Adobe Animation CC and reinstall; Tried to start it with Administrative Priviledges; Cleared all the settings from %appdata%/Roaming/Adobe/Animation; Installed older versions of Adobe Animation CC; Installed the the latest version on a new created user profile with Administrative Privileges; Downloaded and old version of KernelBase.dll and renamed the current one from Windows/System32 None of the above availed. The support transcript from Adobe can be viewed here . Meanwhile I will try a clean boot to see if the issue persists or not. Thank you.

Hello, The issue you're experiencing with using Adobe Animate might be due to a software conflict. That being said, we'll need more information to properly address your concern. Kindly answer the following questions: Which Windows Insider Preview Build are you using? Click the Start button, type the program to help resolve the issue. Please respond back with the results.

Hi Greg, This issue may occur due to corrupted system files. We would like to ask some questions to know the best possible resolution to offer: Did you make any changes on your PC before the issue started? Have you tried checking if there are available updates for your Windows 10? Did you try to run the System File Checker tool to repair missing or corrupted system files? Have you tried running the Deployment Image Servicing and Management tool to use Windows Update to provide the files that are required to repair corruptions? Have you tried creating a new user profile and check if the issue persists? Regards.

Nathan, in response to your inquiries: Did you make any changes on your PC before the issue started? - I don't believe I did. Bear in mind this error has been occurring for quite a few months now. Have you tried checking if there are available updates for your Windows 10? - Many times, to no avail; my machine is up-to-date. Did you try to run the System File Checker tool to repair missing or corrupted system files? - Yes, again to no avail. "Windows Resource Protection did not find any integrity violations." Have you tried running the Deployment Image Servicing and Management tool to use Windows Update to provide the files that are required to repair corruptions? - Just tried, will see if this works (I doubt it). Have you tried creating a new user profile and check if the issue persist( s) ? - No thanks - I haven't the energy to go through that shabacle.

I am unable to register KERNELBASE.dll, as when attempted I get an error saying "...ensure that is a valid DLL or OCX file and try again" (my recollection may not serve me correct). Application: Prepar3D.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: exception code c0020001, exception address 758AB802 This started sometime yesterday for me. My PC has not been updated and there are no updates available for it. I've removed Firefox and re-installed however the issue persists. I'm trying sfc /scannow to see if that helps.

I have the same problem occurred in the same module ( KERNELBASE.dll ) during Win10 Insider Preview upgrading from OS Version: 10.0.15063 to the latest one. Following is my detailed error message: ================================================== Faulting application name: SetupHost.Exe, version: 10.0.16232.1000, time stamp: 0xa9bc072f Faulting module name: KERNELBASE.dll, version: 10.0.15063.447, time stamp: 0x30ec82a7 Exception code: 0xc0000409 Fault offset: 0x000000000003af81 Faulting process id: 0x23cc Faulting application start time: 0x01d2f069edc438f9 Faulting application path: C:\$WINDOWS.~BT\Sources\SetupHost.Exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: 73956fde-27ec-44ec-a863-d14b74f57ca0 Faulting package full name: Faulting package-relative application ID: ================================================== Hope someone from Microsoft can help!!!

Hello i think this is related. can you please help When i try to enter the Options panel, Outlook crashes with a pop up (see below) https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_windows8/out-look-crashes-on-ribbon-customisation/e7e34068-8112-4851-a86b-c1badcf2af8d?rtAction=1501934958799 related threads

Hi, Thank you for posting your query in Microsoft Office Community. This issue could occur due to corruption in Outlook data file (.pst or .ost). Let's try following methods and check if it helps. Method 1: Repair Outlook Data Files and verify the result. https://support.office.com/en-us/article/Repair-Outlook-Data-Files-pst-and-ost-64842a0a-658a-4324-acc6-ef0a6e3567cd Method 2: Create a new profile following instructions mentioned in the article below, add the email account, then try starting Outlook in new profile and verify the result. http://office.microsoft.com/en-001/outlook-help/create-an-outlook-profile-HA102749460.aspx Note : Ensure that you select the new profile under Always use this profile for Outlook to start in new profile. Hope it helps. Please keep us posted on the status of the issue and we will be glad to offer our assistance. Thank you.

Hi YLM, Based on your description, it seems that you encountered an issue that Outlook crashes and after you run System File Checker tool, it shows nlslexicons0010.dll was broken, right? For the nlsexicons0010.dll file, I have sent you a Private Message, please click your profile and then click View private messages to check it. For your second concern "How come kernelbase can complain about this file ?", I am not sure what you mean, would you mind providing us an example about it? Thanks, Iry

Hi YLM, Have you checked the private message I sent to you? If you still have any concern? Thanks, Iry

Is this win7? Its a win file, not an Office file

Hi. Follow these steps. Open Start, type: CMD Right click CMD Click Run as administrator Type in at the prompt OR Copy and Paste these one at a time : (Hit enter after each) Dism /Online /Cleanup-Image /CheckHealth Dism /Online /Cleanup-Image /ScanHealth Dism /Online /Cleanup-Image /RestoreHealth Also run the System File Checker utility: Open Start, type: CMD Right click CMD Click Run as administrator At the Command Prompt, type: sfc /SCANNOW This will check for any integrity violations Restart your system

Who marked this as a "Answer"? There is no answer, just a link to a bazillion other posts with the word "vista" in it. If I thought anyone there would answer the question, I would have asks there. If I wanted Tech Net I would have gone there. This is NOT an answer, not even close. A simple Yes, or No would suffice.  Wasted my time returning here thinking there was an answer. Instead, it's some kiddie-koder expecting to get ranks with a link. LINKING is a dead art sir. It is NOT an answer. If I want directions, I'd ask for directions.  If you can't answer the question, don't interfere with providing links.  There are thousands of forums available to ask the same question. Do you think everyone wastes time to register here so they can get an answer before looking for one themselves? Heard of Google, Bing? You are not the only person who knows how to do a Google search.  This Forum is not alone, there are many more, but one would think a Microsoft hosted site might perform a little better

Hi Shaela, Kindly visit our Technet forums to find a resolution. Thank you.

Hi Lars, Thanks for coming back. I understand that you have tried various troubleshooting steps but still encountering the issue. I would suggest that you perform Windwos Update for the .dll files you are missing or having issues with and clean install of Windows Essentials since you cannot install it due to a previous version installed. Here's how: Windows Update Perform Windows Update using the instructions here Regards, Richard

Hello, Welcome to Microsoft Community forum. I understand that you are unabled to start Windows Essentials programs. I would be happy to assist you. In order to do so, I would like to ask some questions from you to isolate the issue. What program of Windows Essentials that you are unable to start? Is it Windows Live Mail, Messenger or Movie Maker? What are the exact steps that you took in reinstalling Windows Essentials programs? What is the version of Windows Essentials that you had in control panel? Does the isue occur to other Windows Essentials programs? I look forward to hearing from you. Thank you!

Hi again Background: couple of weeks ago I upgraded to IE 10, and since then I have had problems with WLM i.e. the programme opened two sets  of WLM and if I closed one window the whole programmed closed. At one stage I even got a message saying that two versions of WLM were running at the same time. So its more than likely that I in fact had two sets of WLM. Rather unusual! Talked to our local MC and they instructed me to uninstall WLM and later clean/delete completely all remaining bit and pieces of WLM  - have a look at the thread here, appreciate you wont understand all, but surely you will be able to get an idea of what has been done. http://answers.microsoft.com/da-dk/windowslive/forum/livemail-wlinstall/kan-ikke-starte-wl-mail-2012-kan-jeg-afinstallere/e82bf628-1fb5-4f02-88ce-a928712a32b5 As instructed I downloaded wlsetup-all.exe and installed online from desktop and when I subsequently opened WLM I  got error messages like the ones mentioned under item 1 at the bottom of this

Hi Richard Brilliant and World class - I followed your instructions, and it worked - all problems solved. Thanks a lot Best regards Lars

Since my message above I have just tried to run the wlsetup-all.exe again. And what happens? I am being informed that I already have latest version of Windows Live Essentials 2012. This may be true, but I cant run it...!

Hi Helene And thanks for responding - I am away this week-end and shall revert to this matter early next week Rgds Lars from Copenhagen, Denmark

Hi, Kindly post your question in the TechNet Server Forums, as your question is beyond the scope of these Forums. http://social.technet.microsoft.com/Forums/windowsserver/en-US/home?category=windowsserver Cheers.

Hi, Thank you for posting your question on Microsoft Community. After going through your post, it appears that you have an issue with computer’s performance while you are online. However, in order to guide you in the right direction; I will need some more information. Please help me by answering the questions mentioned below. 1. Is this issue confined particular websites or all websites? If it does help a third party browser extension is causing the problem Hope this information is helpful. Please do let us know if you need assistance with Windows, we’ll be glad to assist you!

Hi, Thank you for your reply. Glad to know that the issue is resolved. Please do let us know if you need any help with Windows, we'll be happy to assist you!

Ganesh Achar B Thanks method 3 works with me

Sorry for the delay. Yes I have uninstalled and reinstalled several times, including changing the destination drive in case it might have been the hard drive causing the problems. I always create restore points when I install a pgm, in case the install messes things up. System file checker says there are corrupt files that it couldn't fix, which is exactly what is stated in the pic shown on this help article http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93 portions of the log are below: 2016-04-01 23:29:19, Info                  CSI    0000520a Hashes for file member \SystemRoot\WinSxS\wow64_microsoft-windows-r..xwddmdriver-wow64-c_31bf3856ad364e35_10.0.10586.0_none_3dae054b56911c22\opencl.dll do not match actual file [l:10]"opencl.dll" : Found: {l:32 Ui1iPYLRlrK/KdPVb2btwB5JqasIeak0eCk42vnG8bQ=} Expected: {l:32 9rnAnuwzPjMQA7sW63oNAVhckspIngsqJXKYSUeQ5Do=} 2016-04-01 23:29:19, Info

Hi Longhaul, Thank you for your response with the current status of the issue. I suggest you to refer to the information provided by Anannya Podder replied on March 25, 2016 in the below link about the opencl.dll error message and check if it helps. http://answers.microsoft.com/en-us/windows/forum/windows_10-update/the-system-file-checker-sfcexe-may-incorrectly/7a85d1f3-8573-4687-8980-507cd4dadd8b?tm=1458857817995 You may try running DISM command by referring to the article provided by  ZigZag3143 (Windows IT Pro ... September 13, 2013). http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93 Let us know if you need any further assistance on Windows related issues and we will be glad to help.

Hi Longhaul, Thank you for posting your query on Microsoft Community. I understand that you are facing issues with Windows 10. I apologize for the inconvenience caused to you. The issue could occur if application is corrupt. To assist you better, please provide us the below information: Have you tried to uninstall and reinstall the application? Have you created any System Restore points? When you say that "opencl error ", what is the exact error message and have you able to resolve the issue related it when you finish scanning through System File Checker? I suggest you to uninstall and reinstall the application in compatibility mode. Check if it helps. 1. Right-click on the application setup file and click on ‘ Properties ’'. 2. Click on the ‘ Compatibility ’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8/8.1 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue

The reason was Office crashing (not just Outlook, also Word, Excel). I did a complete Uninstall/Reinstall, which fixed it. I can both run outlook, and the Google Outlook Migration.

I received an email asking if this has been resolved. The answer is NO. Please read my latest response and question above. I am not a computer expert, I have a problem (see above) and need help fixing it. Please Help Thank you

I followed your instructions, here is a screen copy of the screen after the scan ran. Microsoft Windows [Version 10.0.10586] (c) 2015 Microsoft Corporation. All rights reserved. C:\WINDOWS\system32>sfc /scannow Beginning system scan.  This process will take some time. Beginning verification phase of system scan. Verification 100% complete. Windows Resource Protection found corrupt files and successfully repaired them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not supported in offline servicing scenarios. C:\WINDOWS\system32> When I ran the program I received the same results as before the scan. What other info can I send you so that you can help me? Do you want a copy of the CBS log? If so which part for the log do you want to see? Thank you

Microsoft - Can you please help me with the above problem. Have not received any response since 9/1. Please HELP !!

I tried everything that you suggested, my problem is that I do not understand everything that I was trying. NOTE: still having the same problem, nothing I did worked. I there somebody in Microsoft that knows this stuff that I can speak too & help me? I found this very frustrating - IF I was an Apple customer I would call their help desk & the would work with me until the problem was fixed. Does Microsoft have something like this? PLEASE HELP! Thank you

Hi Paiul, I realize the inconvenience you are experiencing with Windows 10. I will certainly help you. This issue might occur if some system files is corrupt. I suggest you to perform a System File Checker of the Computer and check if it helps. System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. 1. Right click on Start Menu. 2. Click on Command Prompt (Admin). 3. Then type ” sfc /scannow ” without the quotes and hit on Enter Key. Please get back to us with an update on issue with Windows 10, we will be happy to help. Thank you.

Event Name: CLR20r3 <== Usuall indicates an issue with .net framework installation. Response: Not available Cab Id: 0 What version of .Net Framework do you have installed? Please verify that its is correctly installed NET Framework Setup Verification Tool User’s Guide. https://blogs.msdn.microsoft.com/astebner/2008/10/13/net-framework-setup-verification-tool-users-guide/

The issue you posted is related to Windows Server 2008 R2 and there is a dedicated forum dealing with issues related to Server 2008. I’d suggest you post your question in the TechNet forum below. http://social.technet.microsoft.com/Forums/en-US/winservergen/threads Sincerely, Marilyn

Outlook creates a dump file. Maybe it helps: Loading Dump File [c:\temp\OUTLOOK.EXE.12188.dmp] User Mini Dump File: Only registers, stack and portions of memory are available Symbol search path is: srv* Executable search path is: Followup:     MachineOwner ---------

Hi DoRe23, Does the issue occur in cache mode as well? If so, I suggest you try to perform a clean boot and check if the issue persists. Regards, Huni

Hi DoRe23, According to your description, the problem occurs when your user sends emails with attachments. To check if the problem is related to the Outlook client, please close all other applications and only open the Outlook client to check if the problem occurs. Also, please run Microsoft Support and Recovery Assistant for Office 365 and navigate to Outlook > I’m having problems sending, receiving, or finding email messages to troubleshoot this problem. Meanwhile, we’d like to collect some details about your situation: 1. Do any other users in your organization encounter the same problem? 2. Does this problem occur when your user sends emails without attachments? 3. How large is the attachment? What type of attachment does your user send? 4. How large is your user’s mailbox? 5. Does the recipient receive the email with attachment? If you open the Outlook client after it crashes, can you find this email? Is it located in Draft or Sent items? Regards, Barry

Yes, cache mode doesn't help. The error also occurs after a clean boot.

We are using Outlook in Exchange online mode. So there is no OST. We also tried with offline cache, but to no avail. Also we use the data file in online mode, so the users have no local pst.

I think the MSRA can't be used on a VDI Environment, right? It always says "Outlook is not running". On a Notebook it works fine, but we can't reproduce the issue there. To your questions: 1. Do any other users in your organization encounter the same problem? yes 2. Does this problem occur when your user sends emails without attachments? no 3. How large is the attachment? What type of attachment does your user send? in most cases it's a pdf. Not larger than 100 kb 4. How large is your user’s mailbox? 250 MB 5. Does the recipient receive the email with attachment? If you open the Outlook client after it crashes, can you find this email? Is it located in Draft or Sent items? E-Mail stays in draft and can be send.

Safe mode was one of the first things I tried. I also tried to start Outlook with /cleanviews, /resetfolders, /cleanrules and all other options. The users have no pst file. Can you successfully send the emails with attachments in the Web mail app? Yes, this works. What’s the subscription of your Office 365 tenant? We have Office 365 Enterprise E3.

Hi DoRe23, Thanks for your detailed information. Based on my research, the issue is usually caused by a corrupt or damaged Outlook profile or a corrupt Personal Data File (PST) or Offline Data File (OST). Have you already tried the SCANPST tool as I mentioned above? If a user add an account to Outlook, Outlook will generate an OST file, you can use the SCANPST tool to repair it and check if the issue persists. For your reference: https://support.office.com/en-us/article/Repair-Outlook-Data-Files-pst-and-ost-25663bc3-11ec-4412-86c4-60458afc5253?ui=en-US&rs=en-US&ad=US&fromAR=1%20 Regards, Huni

Hi DoRe23, For this issue, I need some time to do research and consult. I'll be back in 3 days. Regards, Huni

Hi DoRe23, To verify whether this issue is caused by some anti-spam add-ins, I suggest you try to start Outlook in safe mode and check if the issue persists. Quit Outlook > Press Win + R > Type outlook /safe and press Enter to start Outlook. If it doesn’t work, you can try using the SCANPST tool to repair your Outlook data file and see if it can be helpful. Meanwhile, to better help you, I’d like to collect some detailed information as below: Can you successfully send the emails with attachments in the Web mail app? What’s the subscription of your Office 365 tenant? Regards, Huni

Hello, I have tried all of the suggested actions in the above mentioned links, but none worked. Very frustrating! Here is the full error that I'm getting: Problem signature: Problem Event Name: APPCRASH Additional Information 4: 55dbb16a955b01d9eb77821d10ea11d2

Hi BaijuMathew, I would suggest you to follow the steps from the article provided below and check if it helps. Internet Explorer stops responding, stops working, or restarts http://support.microsoft.com/gp/pc_ie_intro You may also check the article for more information: Internet Explorer does not start or stops responding http://support.microsoft.com/kb/926449

I'm seeing this all over the internet on all kinds of apps and no solution for any of them. I had the same problem with a custom VB.Net application, framework 2 running on Windows 2008 x64.  Compiling for x64, x86, or Any CPU didn't work, neither did re-adding the Excel COM object or other resources or setting the compatibility mode, or any of another half dozen things I tried. Finally, I set the .exe file properties to "Run as Administrator" and wallah - everything runs great!  I suspect there are embedded security or other settings that are the ultimate cause.

I guess you have answered it yourself. User Profile corruption. Log in as a different User. rename the problem profile. Log in as the original user again. A new profile will get created. If the crash is gone, copy your over your user data from the corrupted one. If it does not solve the issue. Repeat steps with default folder too. This is the template profile, when creating new profiles. regards Martin

I am having the same problem with the RTM version of Outlook 2010 as well :-( 64bit windows 7, 64bit office 2010, both clean installs :-( Problem signature: Problem Event Name:    APPCRASH Application Name:    OUTLOOK.EXE Application Version:    14.0.4760.1000 Application Timestamp:    4ba8ff82 Fault Module Name:    KERNELBASE.dll Fault Module Version:    6.1.7600.16385 Fault Module Timestamp:    4a5bdfe0 Exception Code:    80000003 Exception Offset:    0000000000032442 OS Version:    6.1.7600.2.0.0.256.1 Locale ID:    3081 Additional Information 1:    da76 Additional Information 2:    da7671c83c8e5be1dee1db74cf9dcaab Additional Information 3:    fcee Additional Information 4:    fceea6ba3e806cba5588f88c52d12c8d

Hi, ** What are the applications you are using? ** Does it throw error while launching the application or while working on it or while trying to install the application? ** Is the computer on a Domain or on a Workgroup? You may want to check with the software manufacturer, if the application is compatible with Windows 7. Hope to hear back from you soon. Regards, Chethan Kumar. Microsoft Answers Support Engineer. Visit our Microsoft Answers Feedback Forum and let us know what you think.

My IE 8 and 9 kept crashing when using hotmail. It was annoying!! Until I figured out that it only crashes on all silverlight websites... Uninstall and reinstall. Bingo problem solved....

Are you using MAC computer and have installed windows 7 on boot camp? If so follow the below suggestions: Open Control Panel In view mode “View by Category”, find the section “Clock, Language and Region” Click “Change Keyboards or other input methods” Press the button “Change Keyboards” Press the button “Add” Scroll down to “English (United States)” and expand. Check box “US” Press OK. Press OK. — You’ll see two keyboards listed “US” and “United States (Apple)” Press OK. For more information check the thread link : http://social.answers.microsoft.com/Forums/en-US/excslcreate/thread/9596d648-e843-482c-a328-5d690fc18bef Keep Eye on your TIME, Not on your WATCH.

I have a similar problem.  I am running Windows 7 (x64) and the problem is occurring with Outlook 2007.  The problem just started happening (since March 25, 2010 or later).  I have tried uninstalling some optional patches, I made on March 30th, but that didn't work.  Outlook 2007 just keep s crashing within 60 seconds of boot-up.  I had it running yesterday for about 1 hour without problems, after I uninstalled a bunch of optional patches.  But today I am right back to step one.  I have run SCANPST on my Outlook file 3 times and found errors after the crashes.  But it doesn't solve the problem either. Relevant Problem Signature information below: Problem signature: Problem Event Name:    APPCRASH Application Name:    OUTLOOK.EXE Application Version:    12.0.6514.5000 Application Timestamp:    4a89dc70 Fault Module Name:    KERNELBASE.dll Fault Module Version:    6.1.7600.16385 Fault Module Timestamp:    4a5bdbdf Exception Code:    e06d7363 Exception Offset:    0000b727 OS Version:    6

Good Mornig Men. This error is caused by PST or OST file corrupted Try This Method: http://support.microsoft.com/kb/2291280

PowerPoint 2007 on Win7 was the first culprit. Then uninstalled and did a clean install of Office 2010, same issue. Can login to a different profile (enabled Administrator account) and it works. Log back into my own profile and even launching in Administrator mode fails. Still crashes. Problem signature: Problem Event Name:                        APPCRASH Application Name:                             POWERPNT.EXE Application Version:                           14.0.4754.1000 Application Timestamp:                     4b967cf0 Fault Module Name:                          KERNELBASE.dll Fault Module Version:                        6.1.7600.16385 Fault Module Timestamp:                  4a5bdbdf Exception Code:                                  c0000005 Exception Offset:                                0000b727 OS Version:                                          6.1.7600.2.0.0.256.4 Locale ID:                                             1033 Additional information about the problem: LCID:   

* One application is Mamut (accounting). Another one is Lenovo Think Vantage Toolbox. * The errors shows up immidiatly when launching. * The machine is stand-alone notebook, workgroup by default Applications are supposed to be compatible with windows 7.

Hi, Method1: I would suggest you to perform a System File Checker scan and check if that help: How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7 http://support.microsoft.com/kb/929833 Method2: I would also suggest you to run windows update, refer the link: Updating your computer http://windows.microsoft.com/en-US/windows7/Updating-your-computer Hope this helps.

This didn't help out, however I tried another method and built my project under x86 instead of Any CPU and this seemed to resolve this.

Hi, Thank you for sharing the information; let us know if you face any issues with Windows in future. Thank you.

This question is outside the scope of this site (for consumers) and to be sure you get the best (and quickest) answer it should be asked either on Technet (for IT Pro's) or MSDN (for developers) http://social.msdn.microsoft.com/Forum http://social.technet.microsoft.com/Forums/en-us/home s/en-US/home

Hi Kuster, If there's any progress on this issue, just share with us at your convenience. And I'll keep following up this issue. Regards, Marvin

Hi Kuster, If you have any progress on this issue, feel free to share with us in the post. Regards, Marvin

I updated the Office now. I'm waiting for the response of the user now. Problem occurs just 3-4 times a week. Sometimes 4-5 times in about only 10 minutes. I'll let you know if i have a feedback of the user. Thank you

Assuming an exchange mail account then run the support and recovery assistant, to see what it finds https://diagnostics.office.com/#/ You also need to state what Com Add-ins are shown, whether active or not

Hi Kuster, Since the version of Outlook client is not the latest version, please update it at first. You can check Office update history to find the latest version in relative channel. Besides, if it's an Office 365 account, please try to download and run Microsoft Support and Recovery Assistant to help you check the issue. Since the issue only happens to one user, I'd like to collect the following information for the further analysis. 1. Before Outlook crashes, what are the user trying to do? Are there any triggers? 2. Is there any error message when Outlook crashes? If so, please capture a screenshot for us. 3. If you shot down all the other applications, will the issue persist? Regards, Marvin

I think updating O365 Apps did it. Outlook was not crashing anymore until today. The problem should be solved.

Hi, 1. Are you facing this issue with other updates as well? Try the Methods provided below and check if the issue persists. Method 1: Try to install the service pack 1 in clean boot state and check if that helps. Performing clean boot state helps in identifying if any third party applications or startup items are causing the issue. If yes, you may have to contact the program manufacturer for any updates or uninstall and re-install the program. Refer the following Microsoft KB article for more information on how to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7: How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7 http://support.microsoft.com/kb/929135 Note : After troubleshooting, make sure to put the computer to start as usual as mentioned in Step 7 from the above KB article. Method 2: Try the troubleshooting steps provided in the link below. Troubleshoot problems installing a service pack for Windows 7 or Windo

Thanks. I did a full system restore using the win 7 dvd instead as you told me, because I can't run anything other than the internet explorer. I also don't want to download one of those dll from a website, since it might mess up my computer more. Thanks again.

If you have the win 7 dvd you can do a repair install. I would also suggest that you run a malware scan using Malwarebytes just in case. Please download the free version of Malwarebytes. Update it immediately. Do a full system scan Let us know the results at the end. http://www.malwarebytes.org/products

Hi Niraj, KernelBase.dll is an API client DLL to help launch .exe applications. When it is corrupt, you will get missing or not found DLL error when you try to start your programs. The file associated with KernelBase.dll is the DLL kernel32, any damage to any one of them will result in application crashing problems. Method 1: Run the System File Checker tool The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions. When the scan is complete, the System File Checker tool indicates whether integrity violations were found. If integrity violations are found, the System File Checker tool lets you fix the integrity violations Hope this helps. Please post back with the status of the issue and we will be glad to assist you further.

I am wondering if you could help me with a similar issue, only with IE.  I did the SFC/scannow and it repaired files, but when it re-booted I could not see any text and the icons were so small i could not see them, the screen also would go black when I moved the cursor.  I was able to restore the computer back to working order, but IE still gives me the same error.  I suspect that I have some bad OS files. Is there a way to repair those without re-installing windows.  I have a Dell re-installation cd that came with the computer, but it does not seem to have a repair tool that works.

Hello Simon, For a better understanding, we’d like to know when the Skype for Business client crash. When you open the Skype for Business client or when you want to send instant message to others? Based on the OffCAT result, we can see your Skype for Business client version is 16.0.4645.1000. It’s not the latest version. Could you try updating it and check if the problem still persists? Meanwhile, we’d like to know where you downloaded the Office 365 applications. From Office 365 Portal or any other place? Regards, Barry

Hi Simon, Any updates? Regards, Rick

Thank you for replying my question...I use norton antivirus.... I've run the clean boot but i didn't help.... I tried to reregister the kernelbase.dll....it said," the module "kernelbase.dll" was loaded but the entry point Dllregisterserver was not found. Make sure that "kernelbase.dll" is a valid DLL or OCX file and then try again." And just now I tried a system restore to 3 days ago... It failed... As something in "temp" folder can't be found.... What is happening exactly? Can sytem recovery solve the problem?

Hi, here is the privacy statement of the problem http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 the offline ver... Windows 7 Offline Privacy Statement for the Microsoft Error Reporting Service C:\Users\IndRi92\AppData\Local\Temp\WERADBF.tmp.WERInternalMetadata.xml C:\Users\IndRi92\AppData\Local\Temp\WERCAA2.tmp.mdmp

Hi , Create a new use account and check if its resolves the issue: Create a user account http://windows.microsoft.com/en-us/Windows7/Create-a-user-account If the issue is resolved with the new user account, follow the steps below : Fix a corrupted user profile http://windows.microsoft.com/en-US/Windows7/Fix-a-corrupted-user-profile Please let me know the results.

Hi Sandeep V, Thanks again for replying... but it's not helping =(

Hi, May I know the Anti-virus software you are using? Lets check if any program is causing th error message. To find out, lets perform clean boot process: How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7 http://support.microsoft.com/default.aspx/kb/929135 Note: When you perform a clean boot, you may temporarily lose some functionality. When you start the computer as usual, the functionality returns. However, you may receive the original error message, or you may experience the original behavior . You can try the following steps and see if it helps. Step 1: You can try reregistering kernelbase.dll and check. a. Click Start and type cmd in start search . Right click on Command Prompt and select Run as Administrator. b. Type " regsvr32 KERNELBASE.dll " without the quotes and Press Enter. c. Restart your computer and check. Step 2:System File Checker [SFC] If still you are facing the issue, then you can try running a System File Checker [SFC] scan o

Hi again, I'm not sure when it started, but I think this month... I've tried system restore but the earliest restore point i had is on 11 august 2012... and it failed as you can see in the pic I attached here http://www.sevenforums.com/crashes-debugging/246531-appcrash-kernelbase-dll-error.html#post2050684 and about the instructions in this link http://www.sevenforums.com/crashes-debugging/154890-regsvr32-error.html I want to follow it, but I don't understand... is this problem so serious that I have to use Toshiba Recovery Wizard? I am seriously frustrated... but I'm afraid the recovery won't help either =( please help me Thank you.

Hi, What is the complete error message? Does the error message includes a path for the missing KERNELBASE.DLL? Does Internet Explorer functions normally? What Version of IE? Does the PC Blue Screen or just display an error message? If you have the Windows 7 DVD, try startup repair: What are the system recovery options in Windows 7? http://windows.microsoft.com/en-US/windows7/What-are-the-system-recovery-options-in-Windows-7 Hope it helps.

Hi Sandeep V, Please help me by looking for the details of my problem here... http://www.sevenforums.com/crashes-debugging/246531-appcrash-kernelbase-dll-error.html#post2050684 I don't know how to attach it here... The internet explorer works very well and the PC did Blue Screen... once... but I think it was before the problem occurred... By the way, I don't have the windows 7 dvd... and I'm thinking of using Toshiba Recovery Wizard.. but I'm afraid it will fail... that's why I'm still trying to solve this without the need of returning it to the "out-of-box" condition.... by the way, I found a similar thread which was posted in Windows 7 forum about registering the kernelbase.dll... and it was solved... but I don't understand... can you have a look into it? http://www.sevenforums.com/crashes-debugging/154890-regsvr32-error.html Thank you very much Sandeep V, I really appreciate your help... =D

Hi, When did this issue start occurring? Did you try following all the instructions int he links you had provided? I would recommend that you do System restore to before the issue began: http://windows.microsoft.com/en-us/windows7/products/features/system-restore Hope it helps

by the way, I just tried the System File Checker too... however, after the verification is complete... it says," windows resource protection did not find any integrity violations". now I think the cause of the problem is either registry (KERNELBASE.dll) or some files in appdata\local\tempt\... are missing...

Yes i am able to install and access everything just fine. Everything seems to work perfectly but iTunes? I tried to register the kernalbase.dll and i received the following error: "The module 'KERNALBASE.dll' was loaded but the entry-point DllRegisterServer was not found. Make sure that 'KERNELBASE.dll' is a valid DLL or OCX file and then try again.

You're welcome. Thanks for the follow-up.

Hi, Are you able to install\access other programs on your computer? KernelBase.dll is statically linked to the Dll Files, this means that when KernelBase.dll is loaded, the above files are automatically loaded too. If one of these files is corrupted or missing, KernelBase.dll won't be loaded. This issue is caused due to iTunes files are corrupted or due to settings. Try the following methods and check if it helps. Method 1: Let’s try to reregistering kernelbase.dll and check if that helps. a. Click on Start button . b. Type ‘ cmd’ in the Start Search box and press enter. c. Right click on the “cmd” and run as administrator . d. Type the following commands and press Enter: regsvr32 KERNELBASE.dll e. Restart your computer and check if it helps. Method 2: I would suggest you to check if there are any update or patches are available for iTunes, if yes then I would suggest you to install the them and check if it helps. To see if you have the latest version of iTunes. Open iTunes and check f

App Crash is often caused by issues in Windows Registry. I would suggest you some tips to get rid of this problem:- ♦ Scan for Virus and Restore Original Versions of Infected System Files ♦ Exclude Concerning Application from DEP and Firewall Protection ♦ Repair App Configurations ♦ Uninstall Recent Updates

I have completely lost my qtmoviewin.dll file from the computer. How can I get a safe copy? I downloaded Quicktime and that did not work. Neither did downloading Itunes. Thanks

Hi, Thank you for the update. Did you check if there is any latest update\patches for iTunes? I would suggest you to perform a sfc scan and check. The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions. Steps to perform a SFC scan: a) Click Start , click All Programs , click Accessories , right-click Command Prompt , and then click Run as administrator . If you are prompted for an administrator password or for a confirmation, type the password, or click Allow b) Type the following command, and then press ENTER: sfc /scannow After the scan has completed, close the command prompt window, restart the computer and check. SFC Scan - http://support.microsoft.com/kb/92983 3 Hope the information provided is helpful.

IT WORKED!  I have a 4 month old computer, 64 bit, windows 8.  I copied the QTMOVIEWIN.DLL and it worked great!  THANK YOU!!!  (PS - I was downloading iTunes for the first time on to this computer directly from Apple.  So version of iTunes was fine.  I did not have to register the dll or anything. I only copied that file, then reopened iTunes.  Perfect (so far).  THANK YOU

You're welcome. Thanks for the feedback.

Yes i am able to install and access everything just fine. Everything seems to work perfectly but iTunes? I tried to register the kernalbase.dll and i received the following error: "The module 'KERNALBASE.dll' was loaded but the entry-point DllRegisterServer was not found. Make sure that 'KERNELBASE.dll' is a valid DLL or OCX file and then try again. It is unlikely the kernelbase.dll is the issue with iTunes. Try copying the QTMovieWin.dll in the c:\program files (x86)\common files\apple\apple application support folder to the c:\program files (x86)\iTunes folder That was a suggestion in the following link: https://discussions.apple.com/thread/5252205?start=0&tstart=0

Yes i am able to install and access everything just fine. Everything seems to work perfectly but iTunes? I tried to register the kernalbase.dll and i received the following error: "The module 'KERNALBASE.dll' was loaded but the entry-point DllRegisterServer was not found. Make sure that 'KERNELBASE.dll' is a valid DLL or OCX file and then try again. It is unlikely the kernelbase.dll is the issue with iTunes. Try copying the QTMovieWin.dll in the c:\program files (x86)\common files\apple\apple application support folder to the c:\program files (x86)\iTunes folder That was a suggestion in the following link: https://discussions.apple.com/thread/5252205?start=0&tstart=0 Thanks, it worked! I posted the problem in the apple forum as well and no one seemed able to help me out. Thanks again!

Hi, have you installed addins for Excel? If yes, disable them and restart Excel. André "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/

ive heard of viruses using the dll library of excel to execute commands

Problem signature: Problem Event Name: APPCRASH Application Name: EXCEL.EXE Application Version: 12.0.6514.5000 Application Timestamp: 4a89db07 give me the answer, please. thank you very much.

Problem signature: Problem Event Name: APPCRASH Application Name: EXCEL.EXE Application Version: 12.0.6514.5000 Application Timestamp: 4a89db07 this patch was mainly used to update some dll files in the system i suspect that some dll files in the windows7 system were replaced by some softwares during setup, thereby bring the explorer.exe to crash

http://download.microsoft.com/download/msninvestor/Patch/1.0/WIN98/EN-US/mcrepair.EXE it is really useful!!!! i met this problem too and solved!!

Are you using MAC computer and have installed windows 7 on boot camp? If so follow the below suggestions: Open Control Panel In view mode “View by Category”, find the section “Clock, Language and Region” Click “Change Keyboards or other input methods” Press the button “Change Keyboards” Press the button “Add” Scroll down to “English (United States)” and expand. Check box “US” Press OK. Press OK. — You’ll see two keyboards listed “US” and “United States (Apple)” Press OK. For more information check the thread link : http://social.answers.microsoft.com/Forums/en-US/excslcreate/thread/9596d648-e843-482c-a328-5d690fc18bef Keep Eye on your TIME, Not on your WATCH.

id try turning javascript off on your adobe acrobat reader

id try turning javascript off on your adobe acrobat reader than you very much i have solved this problem by myself as depicted above

ive heard of viruses using the dll library of excel to execute commands perhaps you are right. but i think this error have nothing relation with the virsuses.

Problem signature: Problem Event Name: APPCRASH Application Name: EXCEL.EXE Application Version: 12.0.6514.5000 Application Timestamp: 4a89db07 Fault Module Name: KERNELBASE.dll Fault Module Version: 6.1.7600.16385 Fault Module Timestamp: 4a5bdaae Exception Code: e06d7363 Exception Offset: 00009617 OS Version: 6.1.7600.2.0.0.768.3 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 hi, i have encountered  the same error now, i think this error maybe reslulted from the update of adobe acrobat 8.0 or 9.0. because it occured after the update of windows7 ultimate edition and adobe acrobat 8.0 or 9.0, but now i reinstalled the windows7 OS and the software adobe acrobat 8.0 but only updated the windows 7, the error did not appear. the description of the error as follows: after update of windows7 and adobe acrobat 8.0 or 9.0 to latest, i dragged the T

here is the log: Faulting application name: EasyBCD.exe, version: 2.2.0.182, time stamp: 0x50618ff8 Faulting module name: KERNELBASE.dll, version: 6.3.9600.17415, time stamp: 0x54505737 Exception code: 0xe0434352 Fault offset: 0x0000000000008b9c Faulting process id: 0x15e8 Faulting application start time: 0x01d05deeaf19cde9 Faulting application path: C:\Program Files (x86)\EasyBCD\EasyBCD.exe Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll Report Id: f3d809e6-c9e1-11e4-bfd0-8056f29f47f8 Faulting package full name: Faulting package-relative application ID: I was trying to use easybcd to duel boot linex and yes i get the t he system cannot find the file specified its like almost every thing like ccleaner and audacity. ps iv'e done stuff in the reg before.

Shoot........it won't let me create the error file........-__-

I fix The error idk about kernelbase but i fix the uninstall prob by using Advanced system care and scanned for shortcut errors and it found like 112 errors then it fixed it now i can uninstall and im sure that the programs will work thx for the help. THREAD CLOSED.

here is the log: Faulting application name: EasyBCD.exe, version: 2.2.0.182, time stamp: 0x50618ff8 Faulting module name: KERNELBASE.dll, version: 6.3.9600.17415, time stamp: 0x54505737 Exception code: 0xe0434352 Fault offset: 0x0000000000008b9c Faulting process id: 0x15e8 Faulting application start time: 0x01d05deeaf19cde9 Faulting application path: C:\Program Files (x86)\EasyBCD\EasyBCD.exe Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll Report Id: f3d809e6-c9e1-11e4-bfd0-8056f29f47f8 Faulting package full name: Faulting package-relative application ID: I was trying to use easybcd to duel boot linex and yes i get the t he system cannot find the file specified its like almost every thing like ccleaner and audacity.

MBR What were you trying to do with EasyBCD? What other apps crash? Please provide us with your Event Viewer administrative logs by following these steps: Click Start Menu Type eventvwr into Search programs and files (do not hit enter) Right click eventvwr.exe and click Run as administrator Expand Custom Views Click Administrative Events Right click Administrative Events Save all Events in Custom View As... Save them in a folder where you will remember which folder and save as Errors.evtx Go to where you saved Errors.evtx Right click Errors.evtx -> send to -> compressed (zipped) folder Upload the .zip file to Onedrive or a file sharing service and put a link to it in your next post * If you have updated to win 8.1 and you get the error message " the system cannot find the file specified" it is a known problem .  The work around is to edit the registry.  If you are not comfortable doing this DONT.  If you are, backup the key before you do Press Win+"R" and input regedit Navigate to: HKE

I Followed this instructions at https://support.microsoft.com/en-us/kb/929833?wa=wsignin1.0 It said errors where found i'm going to boot into safe mode and try to fix it. Download link for screenshot + CBS.log Here: https://mega.co.nz/#!j4sijLIL!fWJpIb45kFUUifydtJcSlfQuGMR90tg-GiSQ_Uq3tFs

Try this microsoft (TechNet) link. https://social.technet.microsoft.com/Search/en-US?query=windows%208.1%20kernelbase.dll%20crashes&ac=5#refinementChanges=60,82&pageNumber=1&showMore=false

Unfortunately did mot help for me. Final version Windows 10.

I have the same error with build 10162. Name der fehlerhaften Anwendung: HxMail.exe, Version: 16.0.6004.4226, Zeitstempel: 0x5597f253 Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 10.0.10162.0, Zeitstempel: 0x55920740 Ausnahmecode: 0xe06d7363 Fehleroffset: 0x000000000000cfc8 ID des fehlerhaften Prozesses: 0x1184 Startzeit der fehlerhaften Anwendung: 0x01d0bcb0d4538ee7 Pfad der fehlerhaften Anwendung: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.6004.42261.0_x64__8wekyb3d8bbwe\HxMail.exe Pfad des fehlerhaften Moduls: C:\WINDOWS\system32\KERNELBASE.dll Berichtskennung: b61d7740-a3a3-4c7b-ae5b-22f09f2f5786 Vollständiger Name des fehlerhaften Pakets: microsoft.windowscommunicationsapps_17.6004.42261.0_x64__8wekyb3d8bbwe Anwendungs-ID, die relativ zum fehlerhaften Paket ist: microsoft.windowslive.mail

Hi, As per the error you are facing this issue due to HxMail.exe. This is related to Microsoft Office Application. I suggest you to uninstall and reinstall Office application and check if it helps you.

erm, it is not helpful at all. It happens on my desktop too. =(

Hi Shenlong, Thank you for showing interest on testing Windows 10 Insider Preview. We are sorry for the inconvenience caused to you. The 0xe06d7363 Kernelbase.dll error may occur if the Windows system files are damaged. The corrupted system files entries can be a real threat to your computer. I suggest you to create the new user account and check if it helps. Follow the below link to create new user account. http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-8 Note: The steps for Windows 8.1 applies to Windows 10 Insider Preview. Back up the files and programs before creating new user account. Kindly let us know if you need any further assistance with this issue. We are glad to assist you. Thank you.

I had this a week ago. I ran: DISM.exe /Online /Cleanup-image /Restorehealth and the issue disappeared on all 3 computers of mine. It started to happen today after the latest windows update. And it happens on all computers previously upgraded from Windows 7 and from Windows 8.1. Some accounts were local, others were Microsoft Accounts. I am really not sure recreating accounts will help. Nor do I have bandwidth to fix such issues this way. How come all of them have become broken overnight?

I'm reproducing this on Windows 10 Pro N, English. Same error in Event Logs: Faulting application name: HxMail.exe, version: 16.0.6106.4200, time stamp: 0x55c35c2b Faulting module name: KERNELBASE.dll, version: 10.0.10240.16384, time stamp: 0x559f38c3 Exception code: 0xe06d7363 Fault offset: 0x000000000002a1c8 Faulting process id: 0x1904 Faulting application start time: 0x01d0d8d0ecbb9169 Faulting application path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.6106.42001.0_x64__8wekyb3d8bbwe\HxMail.exe Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll Report Id: 1f4853cb-b00f-4d90-9635-62ce29809a1f Faulting package full name: microsoft.windowscommunicationsapps_17.6106.42001.0_x64__8wekyb3d8bbwe Faulting package-relative application ID: microsoft.windowslive.mail Here's DISM's output: > DISM.exe /Online /Cleanup-image /Scanhealth Deployment Image Servicing and Management tool Version: 10.0.10240.16384 Image Version: 10.0.10240.16384 [=======================

This crash happens for Windows 10 Build 10159 too.

I was having this issue before but waiting for the latest build before reporting it.  I just installed build 10159 and I get the same error. Faulting application name: HxMail.exe, version: 16.0.4229.4225, time stamp: 0x5591b33f Faulting module name: KERNELBASE.dll, version: 10.0.10159.0, time stamp: 0x558e31e0 Exception code: 0xe06d7363 Fault offset: 0x0000000000015bc8 Faulting process id: 0x1a60 Faulting application start time: 0x01d0b4f4962b3f71 Faulting application path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.4229.42251.0_x64__8wekyb3d8bbwe\HxMail.exe Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll Report Id: ad782a7d-9fc5-4a6a-9707-b5e5bfe0c772 Faulting package full name: microsoft.windowscommunicationsapps_17.4229.42251.0_x64__8wekyb3d8bbwe Faulting package-relative application ID: microsoft.windowslive.mail

Hi, Thank you for being a part of Windows 10 Technical Preview testing. 1. Does the issue occur only with the mail app? 2. Are you facing this issue after upgrading to the latest build 10130? If you are facing this issue after upgrading to the latest Build, then Mail app may crash due to a memory error, and may not synch mail when in the background. We plan to service this issue with an update via Windows Update. Hope this helps. Let us know if you have any other issues with Windows in future.

Hello David, Thank you for posting your query on Microsoft Forum. This issue can be caused due to any of the following issues: You may be using an outdated or corrupted video driver System files on your PC may be corrupt or mismatched with other files Hope this information is helpful. Please do let us know if you need further assistance with Windows, we’ll be glad to assist you. Regards,

ty for your quick response, I hope this works, doing a complete custom scan of all files & pc. Last downloaded, was a gamers unite snag toolbar, to snag experience points for some games I am playing on facebook.

Got it. See if this article will help.

Sorry, i said there was no performance issues. i fixed the error myself but this new one pops up saying Certificate for local system with Thumbprint 86 5f 07 7b 0e 8a fe d6 6e 99 2f 0a a2 51 88 aa 0e 1d 77 17 is about to expire or already expired. what does this mean? it also causes my laptop to restart on its own.

Hi Chadston, We would like to inquire if the issue regarding the "Certificate for local system with Thumbprint" error is already fixed. If not, you may refer to our next level technical forum called Microsoft TechNet . Our Community forum usually deals with issues regarding Windows Personal and Home use. Your inquiry may require an even more technical approach which can be answered by the IT professionals and software developers who are the prominent audience in the TechNet forum. Click the link below for a possible resolution to your inquiry. Certificate for local system with Thumbprint...is about to expire...TechNet Feel free to post should you need further assistance. Regards.

Hi Chadston, Tell us more about the issue. How long has this been going on? When did the issue start? What changes have been made to your device before the issue started? Let's perform a clean boot to eliminate any software conflicts that might have caused the issue. Follow the steps in this article . Note : After troubleshooting, make sure to start your computer normally by referring to How to reset the computer to start normally after clean boot troubleshooting section of the article. Let us know how it goes.

The issue mostly happens when playing games such as csgo, there will be no performance problems then the computer restarts. The issue has been going on for about 2 weeks now. I reinstalled my graphics drivers to see if this would fix anything but it didnt.

bump ttt.

Hello Sajin7, Often we see crashes as the result of a program loading on startup. To resolve these, we use clean boot troubleshooting. The following article describes this process: How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7 If this does not help, then the best route to support would be through call of duty: black ops support. Their web page is: http://www.callofduty.com/blackops?path=blackops Best regards, Matthew_Ha

ttt bump.

Hi, A corrupted data may cause your game not to work properly. Her e are two steps on how to isolate system issues : Method 1 : Perform a clean boot, this helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows 10. Here is the link on how to perform a clean boot. Method 2 : Here is a link on how to download Apps Troubleshooter. Let us know how it turns out.

Thanks for your reply! I tried DISM but it didn't detect any corruptions

Hi, Sorry for the inconvenience caused to you, Thank you so much for your valuable question please, If my understanding is right, I would suggest you to please see the below mentioned thread once please (if not tried before) and see it if it helps. I am hopeful that your query will be resolved, If the issue persists or if my understanding is different from your concern, kindly do let me know,waiting for your kind reply please. Please check the solution given by Ethan J P O'Donnell https://answers.microsoft.com/en-us/windows/for... Please let me know, if that helps and feel free to ask back any question. Kind Regards: Yasir

The faulting module from the latest error is the ntdll.dll which is a component of Windows. However another, possibly third party. module may actually be causing the crash. At this point I would recommend to try to capture a user-mode dump of the iexplore.exe crash to get more information on the crash and to see if a third party module is causing the crash. You can configure Windows to create user-mode dumps. Create a System Restore Point first. If you copy and paste the following in Notepad and save as a .reg file, then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time iexplore.exe crashes should be created in the C:\CrashDumps folder: Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\iexplore.exe] "DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\ 00,6d,00,70,00,73,00,00,00 After Internet Explorer (iexplore.exe) crashes, can you then make the .dm

The module that appears to be causing the crash is the QuickGesture.dll: Unable to load image C:\Program Files (x86)\ASUS\ASUS Virtual Touch\QuickGesture\x86\QuickGesture.dll, Win32 error 0n2 *** WARNING: Unable to verify timestamp for QuickGesture.dll *** ERROR: Module load completed but symbols could not be loaded for QuickGesture.dll Unable to load image C:\Windows\System32\ieframe.dll, Win32 error 0n2 *** WARNING: Unable to verify timestamp for ieframe.dll Unable to load image C:\Windows\SysWOW64\iertutil.dll, Win32 error 0n2 *** WARNING: Unable to verify timestamp for iertutil.dll *** WARNING: Unable to verify timestamp for iexplore.exe Unable to load image C:\Windows\System32\mshtml.dll, Win32 error 0n2 *** WARNING: Unable to verify timestamp for mshtml.dll Unable to load image C:\Windows\SysWOW64\wininet.dll, Win32 error 0n2 *** WARNING: Unable to verify timestamp for wininet.dll Unable to load image C:\Windows\SysWOW64\jscript9.dll, Win32 error 0n2 *** WARNING: Unable to verify

Hi Had a random crash today. Hope I’ve followed your instructions correctly and created a dmp file https://skydrive.live.com/redir?resid=2125E8DA933F7142!108 Looks like Chinese's to me......

Hi roblem signature: Problem Event Name: APPCRASH Application Name: https://skydrive.live.com/redir?resid=2125E8DA933F7142!108 Looks like Chinese's to me......

Hi After following the above suggestion IE was more stable, no random crashes. But today i had 2 crashes whilst editing my website. Me server is with one.com and they use ilosoft webcomposer. Word was open as well. I disabled robo form extension and exited the program so that i was not running at all. The only other add on is Adobe Shockwave Flash Previously there were a few crashes, when just browsing for example. This has stopped. Now it only crashes when editing my website..... Here is the fault message Problem signature: Problem Event Name: APPCRASH Application Name: iexplore.exe Application Version: 9.0.8112.16464 Application Timestamp: 50ec971b Fault Module Name: ntdll.dll Fault Module Version: 6.1.7601.17725 Fault Module Timestamp: 4ec49b8f Exception Code: c00000fd Exception Offset: 00020023 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 2057 Additional Information 1: eea6 Additional Information 2: eea64c2f304bf2368117648b9b2bbd35 Additional Information 3: 8fbb Additional Informati

Can you update RoboForm to the latest version (7.9.0.0): http://www.roboform.com/download If the problem persists try the following: IE > Tools > Internet Options > Advanced > remove the checkmark in front of "Enable third party browser extensions " > OK then restart IE. If that does not help you can re-enable third party browser extensions . If it does help, you would have to track down the third party browser extension causing the problem.

That sounds good. To follow up on the added registry key, you can delete the C:\CrashDumps folder anytime. You can leave the added registry key intact as it may come in handy if another  crash occurs. However you can delete it anytime if you wish. You can run the following .reg file to delete: Windows Registry Editor Version 5.00 [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\iexplore.exe ]

2 days and counting.....No Crashes so far Will give it a good workout, and upload lots of images to give it a real test next week Cheers Tuffpro

That is one of the things we already have done. All add-ins including the blueooth add-in are turned off. We still have the issue.

Hello Brent, Since PowerPoint works as expected in application safe, you may try the following steps and verify the status. Open PowerPoint, Click on File , Options , Add-ins , and Click on ‘ GO ’ beside Manage – COM Add-ins and uncheck all the add-ins and click OK I hope the above information helps. Let us know if you need further assistance. Thank you.

I did some more experimenting with the following scenarios on different computers amongst the 8 we own: 1) On one I uninstalled office 2013 and installed Office 2010. A PowerPoint presentation has ran without crashing for the last 21 hrs. 2) on another I have run a presentation on PowerPoint 2013 in Safe Mode. It has not crashed for 22 hours. I have now tried this successfully on two of the computers. 3) Interestingly on a thrid computer I installed Windows 7 and did not run Windows Update. I then installed Office 2013.  I have had a PowerPoint presentation running for the past 14 hours without a crash. This makes the updates to Windows suspect in causing the crashes.  Being there are a few hundred updates, any recommends on narrowing down which one could be causing the problem?

Hello Brent, Thank you for your reply. The best option to narrow down the issue would be the trial and error method which is to download one update and then start the application and check if it works fine. I hope the above information helps. Let us know if you need further assistance. Thank you.

I have five IE browsers open, but took me many attempts.  Now, clicking on the two suggested links you provide, I keep getting this fault info...and most other times trying to open a new window. The five I try over and over and have open are my live Hotmail....Accuweather, Zergnet, golo.com and bridge web site.  Leaving them open so can continue use them.  I did follow your suggestion and typed in SFC.exe in search, then clicked on  it, but nothing happened, but since cannot open the other sites you recommend, sort of caught in a loop...by the way, when this error comes up, it says it is doing me a favor, closing down to keep from being in a loop...sort of ironic! Appreciate some help troubleshooting without clicking on a site page.  I did follow ALL other suggestions that pertain to setting ALL possible ADVANCED setting check marks in the Internet Options setting, so hope you don't try and get me to GO there, thanks for assistance you might be able to furnish. Just hope this info I am

Hi, Thanks for the update on the issue. I would suggest you to boot the computer in safe mode and then try to run SFC scan and see if it helps you to repair the system file corruption if they are present. For booting up the computer in safe mode refer to the article mentioned below. Advanced startup options (including safe mode) Do keep us updated. Regards,

First, thanks for reply and info to you and Neha.  Had mentioned before, I did the SFC scan and did it again...but the info in the CBS log, I was not allowed to view. So, just went back to Restore of June 3 and browsers working. It must have been an update...so not doing anymore. Just trying to justify soon, what is ramification getting the Windows 10 upgrade before July 29th. Sad thing is, everyone that has 7 or 8 tried it and either kept it and Hates it, or went back to 7 or 8 and will suffer with NO support.  As usual, MS really doesn't care about the regular person, it is big business only. There is no reason to do away with MSE and others say the Defender does not do good job. And having to lose all the gadgets on desk top seems very unprofessional.  Seems like if Bill Gates would get out of his ivory tower and step down to our level and see what he is paying people to do...he might take a deep breath and say, some things don't need to be changed, just improved.  What also surpris

Hi, With the issue description, I understand that Corel Visual Studio Pro X5 stopped working and you get an error: KERNELBASE.dll on your Windows 7 machine. I will certainly help you in getting this issue fixed. I would appreciate if you could help me with more information: Is this issue specific to this particular application or do you face any similar/related issue with any other application? This issue might occur due to corruption in system/program files. Let’s follow below mentioned steps and check if that helps: Method 1 : Run the System File Checker tool (SFC.exe) System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. It will scan your system files and to repair missing or corrupted system files in Windows. To run the SFC scan, refer to the Microsoft article below. http://support.microsoft.com/kb/929833 Try method 2, if the issue persist Method 2 : Run System Update Readiness Tool on your compute

Hi, Hope for the same. If you upgrade your system to Windows 10 then the links provided below might help you to know it in a better way. Need help with Windows 10? Get Started with Windows 10 A new look for settings Hope the information provided is helpful. Do let us know if you have any queries related to Windows, we will be happy to assist you. Regards,

Ok. Please do the below: 1) Completely uninstall Fifa 18 and restart your computer 2) Completely uninstall all Visual C++ Redistributable versions installed on your computer and restart your computer 3) Reinstall Fifa 18 and restart your computer 4) Check if this works. Please let me know.

Hi joydeep sir sfc didn't find anything wrong.it just says windows resource didn't found any integrity violation.

hi joydeep sir already ran sfc /scannow and dism restore health but still getting error.

Ciao JoydeepSarkar685, I'm Ugo, a Microsoft Independent Advisor willing to help other Microsoft customers. Regarding your question, as a first troubleshooting option, please open an elevated command prompt and scan for faulty system files. Type CMD in Search Bar > Right click > Run as administrator > sfc /scannow + ENTER. Please let me know if this helped somehow. Ciao Ugo

Did sfc find anything wrong?

Hi, 1) Which program crashes after you install Windows Update? 2) Is the issue specific to the program? Generally all system update which has the importance status of ‘critical’ would update ‘kernelbase.dll’ file. Almost all the programs use this module. If you experience the issue with specific programs then the reason could be due to program not being compatibility.

Hi, First of all, I would like to apologize for the delay in responding. If this issue is confined to  the program "DEEPSOIL v6.0" then I suggest you to post the same question in MSDN forum. We have a dedicated team with advanced tools and permissions to troubleshoot this type of issues. http://social.msdn.microsoft.com/Forums/vstudio/en-US/home?forum=vbgeneral Please feel free to visit our website for any help with Windows Operating System.

You need to contact the developer.  The app is so proprietary that only they can answer why it is failing or even if it is compatible

Thanks for your reply. I have win8.1 pro with latest update on my laptop. based on what I got from developer its completely compatible with win8.1 and I confirm it because I have tried on there computer with win8.1 OS it works properly. my last option would be installing fresh version of win8.1 but I wouldn't do that unless I have no available option(S).

I finally fixed the problem, after playing around with crash dump, WinDBG, I tried uninstalling Service Pack 1 ( windows.microsoft.com/uninstallwindows7sp1 ) and everything works again.

Hi Soumya, With the issue description, I understand that you are getting an error “KERNELBASE.dll” while running a Java based application on your Windows 8.1 machine. I will certainly help you with the query. I would appreciate if you could help me with more information: 1. When you say “ when we restart the services/ server it started working sfc /scannow Hope this information is helpful. Please write back to us if you need any further assistance, we'll be glad to assist you.

Hi Soumya, Since, the computer is connected to a Domain Network, I would suggest you to post your query in TechNet forums to get the issue resolved. Please visit the link below to post your query in TechNet forums : https://social.technet.microsoft.com/Forums/en-US/home?category=w8itpro Hope this information is helpful. Please write back to us if you need any further assistance, we'll be glad to assist you.

Thank you for your response. I have asked the windows team to follow the steps mentioned by you. For questions: 1. When you say “ when we restart the services/ server it started working AppName=distsrv64.exe AppPath=E:\TotalSafety\dist_srv\distsrv64.exe

I did not see an .evtx file at that link. can you try again?

Hi, here is one log. Prepar3D has crashed today without error log Version=1 EventType=CLR20r3 NsGroup=windows8 ApplicationIdentity=218CD0F08687F4C490991C3287B8E5D6

Are you running the latest version of the REX Soft Cloud add-on as there seems to be an issue with this add-on. Also, what version of NVIDIA graphics driver is installed?

Can you provide the following information which may help determine any issue(s): Windows Key + R > type eventvwr in the "Open" box > OK > expand "Custom Views" and then right-click "Administrative Events" > select "Save all events in Custom View As" and save as an .evtx file Then make the resulting .evtx file available via a public folder on OneDrive or similar site. Here's a couple of links on using OneDrive (SkyDrive): http://windows.microsoft.com/en-ca/skydrive/add-photos-files-faq http://windows.microsoft.com/en-ca/onedrive/share-file-folder

Hi, Thank you for posting your query in Microsoft Community. Let me help you. There could be a system file corruption on your computer. Try performing a SFC scan and check if the issue persist. Method 1: System File checker (SFC) scan is done to check if there are any corrupted system files that could be causing this issue. Kindly follow the below given steps: Press Windows key + X , select Command prompt (Admin) to bring up elevated Command prompt. In Command prompt type sfc /scannow and press enter. Restart the computer. Method 2: You can try re-registering kernelbase.dll and check. Press Windows Key + X and click on Command Prompt (Admin) Type regsvr32 KERNELBASE.dll and hit Enter . Restart your computer and check. Check if it helps. I hope the information helps. If you have any further queries, please feel free to contact us again. We will be happy to assist you.

Hi, many thanks for your fast reply. I have tried method 1 -> no errors were found -> Problem still excists method 2 -> the following error appears

Yes, i have the latest version of the Add-on and also of the NVidia driver 364.72

Here is the file: https://onedrive.live.com/redir?resid=8B8C828977DC1DB5!614&authkey=!AItpj-F4_cRvCR4&ithint=file%2cxml BTW: Today I received a ntdll.dll crash. See also in the file. Regards

sry, that was a xml. fie. Here is the evtx file https://onedrive.live.com/redir?resid=8B8C828977DC1DB5!615&authkey=!AEyDKZFwF7b2TBQ&ithint=file%2cevtx

Although the error points to the Kernelbase.dll another module may actually be causing the crash. Can you download and run the following application (AppCrashView): http://www.nirsoft.net/utils/app_crash_view.html Click on one of the recent Prepar3D.exe errors. Can you copy and paste the information that appears in the lower window that has loaded modules. Can you do the same for a couple more of the programs giving the error.

Hi CW001, Corrupted application may be one of the possible cause why your OneDrive crashes. To efficiently assist you, I'd like to know if you've tried uninstalling then reinstall or resetting OneDrive. To troubleshoot your concern, I recommend that you reset your OneDrive by following these steps: Press the Windows key + R . In the Run window, enter: %localappdata%\Microsoft\OneDrive\onedrive.exe /reset and click OK . Make sure the OneDrive icon in the notification area of the taskbar disappears and then re-appears after a minute or two. Here’s how to check: Right-click the white OneDrive cloud icon in the notification area, at the far right of the taskbar . If the OneDrive icon doesn’t re-appear after a few minutes, open the Run window again and enter: %localappdata%\Microsoft\OneDrive\onedrive.exe. Keep us posted if you need additional help.

Thank you Azaruddin Syed for your kind assistance. I tried the 1st method and the system did not find any error but when I tried the 2nd method I got a message that says: "The module KERNELBASE.dll was loaded but the enrty-point DllregisterServer was not found" Make sure that KERNELBASE.dll is a valid DLL or OCX file then try again. at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32) at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)

Hi Sami, Thank you for posting in Microsoft Community. Sorry for the inconvenience caused to you. I’ll certainly help you with this. What is the exact error message/code you get when you try to activate? There could be a system file corruption on your computer. Try performing a SFC scan and check if the issue persist. Hope this helps you. Let us know if the issue persist, we'll be glad to assist you. Thank you.

Same problem for me. Running windows 10 version 1511 (OS Build 10586.494) Dell XPS 15 9550 16GB Ram 2GB Nvidia 960m Activation kept on crashing ( Though it works fine on other PCs I have) with quite similar errors: Faulting application name: Artlantis License Manager.exe, version: 6.0.2.26, time stamp: 0x5703d157 Faulting module name: KERNELBASE.dll, version: 10.0.10586.494, time stamp: 0x5775e4c5 Exception code: 0xc000041d Fault offset: 0x0000000000071f08 Faulting process id: 0x1fc4 Faulting application start time: 0x01d1e684905dba90 Faulting application path: C:\Program Files\Artlantis Studio 6\Artlantis License Manager.exe Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll Report Id: e66db98a-2a73-46b1-bb43-b9298083ca16 Faulting package full name: Faulting package-relative application ID: And so on. Tried to fix/repair Framework, did not help Tried Method 1: "few errors repared" Method 2: "The module KERNELBASE.dll was loaded but the enrty-point DllregisterServer was not found

Hi, Thanks for the update and response, I would suggest you to install and update all the drivers from Windows update. Please follow the below link on How to: Install and Update drivers in Windows 10 by Andre Da Costa replied on February 6 2015 and check if it helps, http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_devices/how-to-install-and-update-drivers-in-windows-10/a97bbbd1-9973-4d66-9a5b-291300006293 Reply us if you have any further queries we will be glad to assist you.

I am getting the same 2 errors while running a game. So, I tried the 1st method and the results came back as follows: "Windows Resource Protection found corrupt files but was unable to fix some of them" How should I fix them all? Thank you.

whilst my own issue is un-related to the atlantis software (obv seeing as I'm not running it) my own identical report from this kernelbase.dll still persisted. In the absence of any further contributions on here & that I really did need to press on I followed my own suspicions & clean installed windows 10 64. This instantly resolved my hang on start issue & this kernelbase.dll report also vanished. I did have a merry dance on finding 3 or 4 drivers (broadcoam device, mass storage, something about an O2 cardreader & unknown device which turned out to be an accelerometer to lock to drive heads if the machine takes a sudden knock) but I nailed them all in the end. Obv the ones in your XPS might be different, but should you encounter issues reply on this thread (yes I know that's poor form but it's the only way I'll see it) & I'll help as much as I am able to. It would appear to be a dell thing. Incidentally my clean install removed all the dell applications as well. I did use their scan &

I'm posting here because I curiously also have a Dell with a very recent issue. M4600 i7 dual core, 8GB ram with the ati firecard. The issue is the hang at start (from power down) one, which oddly doesn't happen again if you force a subsequent restart using the dell's own power button. But it always now hangs from cold start. It didn't.. Ran this as a clean install for win7 64 pro, all the updates & drivers all present & correct. And then used the MS upgrade path. Issue only happened after this vsn & build went in 2 days ago. I rolled it back using system restore-all fine. Then the blasted thing updated again. So finger points to this specific build. Sami, how exactly did you choose to install win10 on your Dell please? However-the sfc /scannow did report errors & then fixed them. None found after restart & scan again. Identical response to the OP using the regsvr32 KERNELBASE.dll option. The start hang issue is still presenting. Further detail. I've been running win10x64 in another ne

hi there I am having similar issues but after doing a scan it is telling me I'm missing runtime dll and systemsettings.exe file and diskwiper.exe ,, Microsoft.exe file and perfib, perfnet, contextmenumanager.exe, frontend.exe, nbamservice.exe, rtop_ svc.exe file and quite a few others since downloading windows 10. infact  I'm totally fed up with win 10 its coursed so many issues on my ACER ASPIRE 7551 THAT IM LITERALY CONSIDERING BINNING THE LAPTOP COMPLETLY. REGARDS S Shephard

Although windows log report the error in KERNELBASE.dll I have  finally managed to run Artlantis license manager by changing my screen resolution from UHD to Full HD. But I still have the error message when I try to re-register kernelbase.dll that says; "The module KERNELBASE.dll was loaded but the enrty-point DllregisterServer was not found" Make sure that KERNELBASE.dll is a valid DLL or OCX file then try again.

I am still hoping someone could help me with this issue.. I still can not activate the software (Artlantis Studio 6) using Artlantis License Manager. I have tried both methods suggested above. Method 1 : System File checker (SFC) The system did not find anything wrong. Method 2 : Re-registering kernelbase.dll but I got this error message: "The module KERNELBASE.dll was loaded but the enrty-point DllregisterServer was not found" Make sure that KERNELBASE.dll is a valid DLL or OCX file then try again. Now I am hoping for a fix to the error message in method 2 and my original issue. The painful thing is that the software works fine on other machines and windows versions but not mine.

Helped a lot, thanks.

How can I login as a different user? Here you go: Click the Start globe. Click the arrow point to the left of "Shut down". Click "Log off". About your other questions: I suspect that the place where you found these items is a lot more specific. It would help if you posted the respective link.

You are basically asking how to fix a corrupted user profile.  Google for "corrupt user profile" and you will get a wealth of info.  But here is the Microsoft article on how to do this... "Fix a corrupted user profile" < http://windows.microsoft.com/en-us/windows7/fix-a-corrupted-user-profile > HTH, JW

Hi, Thank you for posting your query on Microsoft Community. A quick question before we proceed. Do you have Norton Internet Security installed? If yes try to uninstall and check if it helps. Also search for file  buShell.dll and try to delete it and check if it helps. Hope this helps. If issue persists, please reply with information for further assistance. We will be happy to help. Thank you.

Running sfc/scannow found corrupt files and successfully repaired them. After rebooting Explorer worked normally. In this case it logged the following in %windir%\Logs\CBS\CBS.log Info CSI 0000546e [SR] Repairing corrupted file \??\C:\WINDOWS\fonts\YuGothM.ttc from store It started misbehaving after an apparent power glitch restarted my computer.

I believe in magic.  After many days work (some with Tech. Support), suddenly file Manager was working from the icon.  I have to assume there was something in one of the updates.  Please don't "undo".

I don't have /never had Norton installed.  I uninstalled Karpesky (sp??) and installed a free version of AVG. Neither helped.  I searched for buShell.dll but did not find it. File Manager still doesn't work on that machine  (even though it works fine on my Toshiba laptop that has the same programs). If you have other suggestions, I will follow them. PS  I have run sfc/scannow and got the message that there were corrupt files it couldn't fix.  I have the cbs.log file and can send it if you tell me how to do that. Thanks for helping.

Delete your local Onenote cache using /safeboot switch: http://www.onenote-tips.com/troubleshooting.html Then  re-open your notebooks. Bernd

Thanks there was a service running at startup that was conflicting with OneNote.  I have narrowed it down to a few services and the rest are enabled and OneNote is working again. Thanks for your help! Regards.

Thanks for the reply  I tried this first before using the limited boot option but it didn't resolve my issue. Thanks again.

Hi Anthony, Are you able to work with the other Office applications? Try starting the computer in the Clean Boot and check if any other software is conflicting with the Office 2013. Check this link for more information on starting the computer in Clean Boot mode: http://support.microsoft.com/kb/929135 Note: After the troubleshooting, restart the computer in Normal mode as suggested in this article. If the issue still persists, create a new Windows user account and check. This will helps us to know if the issue is with the user account or not. Refer to the following link for more information on creating the user account: http://windows.microsoft.com/en-in/windows/create-user-account#create-user-account=windows-7 Reply with the results to assist you better. Thank you.

Hi Giri, I would suggest you ro run the System File Checker tool scan on the computer to troubleshoot missing or corrupted system files. http://support.microsoft.com/kb/929833/en-us Keep us posted with the results.

Hi, Thank you for posting your question on Microsoft Community. The question you have posted doesn’t have enough information to assist you in fixing the issue. We need additional information to assist you in fixing the issue. It would be appreciate if you answer the followings. 1. Which Operating System are you using? 2. When do you get the error message? 3. Did you make any changes to the computer prior to this issue? Suggestions for asking a question on help forums http://support.microsoft.com/kb/555375 Send us more information to assist you better, we'll be glad to assist you!

Hello Ganesh, Today I did got exact same problem, I am posting the whole Event Log for your review please let me know if this issues has been already fixed and how do I fix the issue. ------------------------------------------------------------------------------------------ Log Name:      Application Source:        Application Error Thanks, Giri

Thank You Ben for the solution.It was indeed helpful for me as now my IE has been restored. Thank You

Hi Sudha, I see that this is your first post in this forum; welcome to the Microsoft Community forum. In order to help you better, we need more information about this issue: 1) What exactly is the issue you are facing? http://windows.microsoft.com/en-us/windows7/what-is-system-restore Try these steps and let us know the results. If the issue persists get back to us with more information, so that we can assist you accordingly.

2cqrconvert is a programme for writing RFID tags. The installation itself consists of pasting the programme folder in Program Files. We've used it many times before, on machines running XP as well as Windows 7. All that it normally requires is a .NET Framework installed and C++ Visual package ...

In any win7 installation the Program files folder is reserved for 64bit programs The Program Files (x86) Folder is reserved for 32 bit programs. If the program is a 16bit program it wont run on win7 64bit

Problem solved !!! It turned out the licence was wrong. But instead of coming up with a message related to that specific problem the programme just crashed - the licencing process used .NET ! Applying the correct licence file did the trick !!! Thanks for trying to help Palcouk!

Did this software run previously on a win7 64 bit system?

The Faulting application path: C:\Program Files\2CQR\2CQRConvert.exe indicates a win7 64 bit system, a win7 32bit system should have installed to;- C:\Program Files (x86)\2CQR\2CQRConvert.exe unless you performed a custom install to the wrong folder, or perhaps the installation procedure was badly coded. What exactly is the program as 2CQR could be one of several things

No, as far as I am aware. Do you think that is the problem? I don't think that is a 64bit system? If it is, any way I can get it going? I tried running the software as administrator, in compatibility mode, verify the .net installation, etc. but to no avail. Any advice is welcome. Many thanks,

We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible. Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here If you have any questions about the procedure please ask

FB Simple.  These are related to ccVrTrst.dll which is part of Symantec endpoint.  I would remove it and use the built in defender Loading Dump File [C:\Users\Ken\Desktop\explorer.exe.6548.dmp] User Mini Dump File with Full Memory: Only application data is available ************* Symbol Path validation summary ************** FileDescription:  Symantec Trust Validation Engine 64 bit LegalCopyright:   Copyright (c) 2013 Symantec Corporation. All rights reserved.

Thanks a million guys!

FB Happy to help.  Good Luck

Hi - dump file uploading to https://onedrive.live.com/redir?resid=7A160992446DEBAE!10771&authkey=!AKHsg127cDfXyIk&ithint=folder%2c

The KernelBase.DLL is a core system file that should NOT be deleted. Windows 10 has a built in utility called DISM which can be used for health checking and restoration amongst other things. Please note that I am not responsible for any harm that may befall your system by using the following commands. Open CMD Prompt as an Administrator (Start > Windows System > CMD > Right Click > Run as Administrator) Type or Copy and Paste without the quotes - " DISM /online /cleanup-image /scanhealth " This will check your C:\Windows folder for any kind of corruption and inform you if it detects any If you receive a message along the lines of component store corruption detected run the following command in the same Administrative CMD Prompt - " DISM /online /cleanup-image /restorehealth " - This command will attempt to repair any of the corrupted system files using your recovery partition and I believe Windows Update also. Let us know how you get on.

Hi Robert, I'm afraid this is an issue with KERNELBASE.DLL and not the applications themselves.  Essentially, I have multiple broken applications that won't start at all and the one connecting reason is KERNELBASE.DLL. In this case, sending logs to NORDVPN is not going to resolve my issue. I'm also trying to find a way to create a Microsoft support ticket for this but finding this area is proving tricky.

sending logs to NORDVPN is not going to resolve my issue. Try it anyway.  They will know their code better than we do. https://stackoverflow.com/questions/14711633/my-c-sharp-application-is-returning-0xe0434352-to-windows-task-scheduler-but-it (BING search for kernelbase CCR ) Another option is to simply use the Application log accessible via the Windows Event Viewer. The .Net error will be recorded to the Application log. Hint:  use  charmap  to see what the exception code means.

Hi Ethan, I'm afraid this was a good thought but it didn't work.  Here's the text from the command prompt. Microsoft Windows [Version 10.0.15063] (c) 2017 Microsoft Corporation. All rights reserved. C:\WINDOWS\system32>DISM /online /cleanup-image /scanhealth at System.Windows.Markup.XamlReader.LoadBaml(System.IO.Stream, System.Windows.Markup.ParserContext, System.Object, Boolean) at NordVpn.App.Main()

Faulting application path: C:\Program Files (x86)\NordVPN\NordVPN.exe Have you asked the support for that? https://support.nordvpn.com/hc/en-us/articles/115000942349-How-to-send-a-connection-log-file-to-Customer-Support Looks like your .NET version could be a factor too Framework Version: v4.0.30319

Hi Dana, Your Windows 10 question is more complex than what is typically answered in the Microsoft Answers forums. It is better suited for the IT Pro audience on TechNet. To get an accurate resolution, p lease post your question in the TechNet Windows 10 Networking forum . Let us know if you need further assistance.

Hello everyone! My good solution for me was reinstaling Windows. After, it worked like a charm!

HI, Thanks for your reply, The only thing I installed was three months ago, a new version of office. I can't remember exactly but I'm fairly sure that my AV software was still active since. The issues started about a week ago. I tried installing a different AV system but the issue/virus stops it from being initiated throwing the error mentioned above. Thanks, Rafi

A possible reason why you're getting the said error message could be corrupted system files. We recommend that you perform the System File Checker (SFC) scan and run the Deployment Image Servicing and Management (DISM) tool to check the PC for any corrupted system files. For steps and more information regarding SFC and DISM, check this Wiki Article by ZigZag3143 (MS-MVP ). Post back with the status of the issue. We will be glad to assist you further.

Hi Rafi, To understand what's causing the error you're getting, may we know if there were any changes made on your computer prior to this concern? Did you install any Windows/Office Updates or any third-party software? Get back to us with the required information to assist you further.

HI, Thank you for your help. a couple of days ago the system had a scheduled update from Microsoft and that seemed to resolve the issue. The files now behave correctly and the message does not appear anymore. Thanks a lot, Rafi

Hello, Thank you for posting on Microsoft Community. In order to resolve you may try opening the application in the Safe Mode and check if you are able to click on File and access the backstage view without crashing the application. Try the steps from the following Microsoft link to open PowerPoint 2013 in the Safe Mode and check if you can access the File tab. http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx In case you are able to access the File tab fine without the application crashing, then you may follow the next set of steps to troubleshoot COM Add-Ins in PowerPoint 2013 to resolve the issue. Try the above steps and let us know the result. Thank you.

I have tried it all, nothing worked ! Uncheck all add-ins, run in safe mode, everything, but still crash ! What do I have to do ?

My laptop is now on system restore. Just waiting for it to complete :(

Have you tried a system resore to before you installed VS 2013? Or maybe a repair of Office.

Hi Winkey, I still face same problem with all addons disable, Anyone can help? Best regards, Seah

Hi Winkey, Thanks, it work well now. Seah

Good day Gentlemen Kindly advise whether there are some solution for the below error that keeps coming when trying to download a pdf file from one of portals; if there is any way to overcome it , it will be very appreaciated if you inform me about Problem signature: Problem Event Name: APPCRASH Application Name: iexplore.exe Best Regard Seah

Tiam Check your addons that might be causing IE to crash Tools>Manage addons disable each one, one by one to see. Or start up IE 9 with no addons and if it doesn't crash the do the above steps Winkey + R Type: iexplore.exe -extoff

Diana, Thanks for your reply. I will ask in MSDM forums and hopefully I will solve my problems. Thanks again, Polys

Hi Polys, • Which program is causing this issue? Some legitimate applications require a full administrator access token to perform their functions or tasks. The User Account Control (UAC) message is displayed to request consent or credentials to allow an application to use the full administrator access token in any of the following circumstances: • The application developer marked the application to require an administrator access token. This is done by using a development technique known as an embedded manifest. • UAC detected that the application is an installer or setup application. (Automatic detection can be disabled by using Group Policy.) • Microsoft analyzed the application and provided an application compatibility shim. A shim is a small amount of extra code provided by Microsoft that supports certain non-Microsoft applications. • An administrator configured the application compatibility settings on the application's Program Properties page. • An interactive user right-clicked

Hi, Your question is more complex than what is typically answered in the Microsoft Answers forums. It is better suited for the Developing applications on MSDN. Please post your question in the MSDN forum. Diana Microsoft Answers Support Engineer Visit our Microsoft Answers Feedback Forum and let us know what you think. If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.

Hi, Your question is more complex than what is typically answered in the Microsoft Answers forums. It is better suited for the Developing applications on MSDN. Please post your question in the MSDN forum. Diana Se a declaração de privacidade online não estiver disponível, leia nossa declaração de privacidade offline: C:\Windows\system32\pt-BR\erofflps.txt

Diana Thanks for your reply and I apologise I couldn't get back to you sooner. The program that is causing this issue is one that I am developing and I am not quite sure what to write in the manifest file so normal users can run the program. I found there are three possible requested execution levels, asInvoker, highestAvailable and requireAdministrator (http://msdn.microsoft.com/en-us/library/bb756929.aspx). The level that I need to use is asInvoker so that normal users can run the application. However, the application won't run and the error that i mentioned earlier is displayed. In Windows XP, the application doesn't run when logged in as a normal user and no error is displayed. Is there anything else that might be related with this problem other than the manifest file? Thanks in advance, Polys